I had the worst experience with my companion during our attempted check-in the other night.After a long and tiring journey, we arrived at the hotel expecting a clean and comfortable room. Unfortunately, what we encountered was completely unacceptable. Upon checking in, we were given our room key, only to find the room dirty, with an unmade bed, towels on the floor, and clear signs it had not been serviced. I immediately returned to the front desk and instead of receiving an apology or proper assistance, I was simply handed another key. To my surprise and disappointment, the second room was in the exact same condition—dirty, unprepared, and completely unfit for guests. I have never experienced anything like this in any hotel. What made the situation even worse was the unapologetic and indifferent attitude of the staff. There was no acknowledgment of the inconvenience caused, no attempt to resolve the issue professionally, and no concern for our comfort. Due to the poor condition of the rooms and the staff’s lack of care, we had no choice but to leave the hotel and find alternative accommodation at that time, which was stressful and inconvenient.