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SureStay Hotel by Best Western Florence

2.5 star property

Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Exterior
Reception
Business centre
1 bedroom, in-room safe, desk, laptop workspace

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View map
8075 Steilen Dr, Florence, KY, 41042
  • Place, UC Health Stadium
    ‪3 min walk‬
  • Place, Florence Antique Mall
    ‪14 min walk‬
  • Place, Florence Mall
    ‪2 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport
  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
2.5 out of 5, 1,043 reviews
The price is AU$112
includes taxes & fees
5 Nov - 6 Nov
Microtel Inn & Suites by Wyndham Florence/Cincinnati Airport

About the area

Florence

With a stay at SureStay Hotel by Best Western Florence in Florence, you'll be 12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium. .This hotel is 13.5 mi (21.7 km) from Newport on the Levee and 13.6 mi (21.8 km) from Cincinnati Music Hall.

What's nearby

  • UC Health Stadium - 3 min walk - 0.3 km
  • Florence Antique Mall - 14 min walk - 1.2 km
  • Florence Mall - 2 min drive - 1.8 km
  • Turfway Crossing - 4 min drive - 5.8 km
  • Creation Museum - 20 min drive - 32.1 km

Getting around

  • Cincinnati Union Terminal - 19 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 16 min drive

Restaurants

  • ‪Costco Food Court - ‬12 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪White Castle - ‬4 min walk
  • ‪Little Caesars Pizza - ‬7 min walk

About this property

SureStay Hotel by Best Western Florence

Hotel with free breakfast, in the vicinity of Northern Kentucky Convention Center
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 92 air-conditioned rooms featuring refrigerators and microwaves. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
Take advantage of the hotel's room service. A complimentary breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
A complimentary breakfast is offered.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

5.8
Rating 10 - Excellent. 197 out of 1000 reviews
Rating 8 - Good. 205 out of 1000 reviews
Rating 6 - Okay. 154 out of 1000 reviews
Rating 4 - Poor. 161 out of 1000 reviews
Rating 2 - Terrible. 283 out of 1000 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Dominick

Nice
Stayed 1 night in Jul 2025

6/10 Okay

Gary

Business traveller
ok
Stayed 1 night in Aug 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting and unsanitary!

The first room looked like they just made the bed before I got there just to have a room for me. So when I pulled the sheets back the first bed had these dark stains in the sheet and the second bed had a giant urine stain. When they gave me a new room that room smelled like cat piss. Everything was moldy and mildewy and the AC was on the lowest temp and blowing warm air. When I went for a shower the paint was molding and chipping off and roaches were crawling on the floor
Stayed 1 night in Jul 2025

2/10 Terrible

shingirayi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not clean properly. The carperts were extremely dirty, the toilets did not flush
Stayed 3 nights in Jul 2025

8/10 Good

Carmella

Stayed 3 nights in Jul 2025

2/10 Terrible

Aaron

Stayed 2 nights in Jul 2025

2/10 Terrible

Tom

Disliked: Staff & service, amenities, property conditions & facilities
They canceled my reservation like 2-3 days before it was time for me stay. And since the rooms on here are non refundable, I was stuck scrambling at the last minute to find somewhere to stay. And the worst part is, they made it sound like the whole hotel was shut down, but I drove past the building and there were several dozen cars in the lot, sure looked like they were open. I think they canceled on me because there was a jazz festival in town and they could have jacked up their prices, but I got my room for so cheap. They are obviously still getting my money, and they were able to rent my room out at a higher rate
Stayed 2 nights in Jul 2025

2/10 Terrible

Vihra

Disliked: Staff & service
My husband and I couldn't check-in and were left out on the street in the middle of the night. Even though we called twice to warn them about our flight delay. They said "no problem, we'll wait for you". When we arrived the reception area was empty, not a soul around. We called, left voice mails - crickets. After half an hour we left and found ourselves another hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

Rebecca A.

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front dest receptionist was super accommodating, early check in for a small fee and professional. It wasn't until we walked out and seen strange individuals, cats in the windows, really strong smells and not so fresh interior. Unfortunately I had to do a same hour check out
Carpet filthy
Stains on sheets
Stayed 2 nights in Jul 2025

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sink was leaking, bed sheets were dirty, the hotel needs to be updated bad. It was a good price and the staff was very friendly. Area around the hotel was very nice as well...lots of shopping and restaurants.
Stayed 2 nights in Jul 2025

4/10 Poor

anedria, maywood

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s wasn’t clean in the hallway and it smelled. The bed sheets and blankets and towels had stains.
Stayed 3 nights in Jul 2025

4/10 Poor

dianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!!

The place has a very bad odor, the rugs in the hallway are black with dirt, the beds are very uncomfortable and we bought a sheet set because the pillow cases and sheets were dirty. They have roaches and fleas because they allow pets there
Stayed 2 nights in Jul 2025

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Renata

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place smell like cigarettes, it is extremely dirty, starting in the lobby. I left and went looking for another place to stay. I wouldn’t stay one hour in that hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Robin

Stayed 1 night in Jun 2025

6/10 Okay

Jo

Liked: Cleanliness
Disliked: Property conditions & facilities
We were shocked when the police pounded on the door at 10:20 pm and accused us of setting off fireworks outside. They said the front desk gave them our room number. The
Stayed 2 nights in Jul 2025

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Drug addicts everywhere in the dirty parking lot , hallways and room stunk. Room wasn’t clean and had roaches . I ended up going to another hotel
Stayed 3 nights in Jul 2025

6/10 Okay

Paris

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
the whole hotel smells like cigarettes even the rooms, but i had a good night, the bed sheets were stained by idk what
Stayed 1 night in Jul 2025

6/10 Okay

Victor

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The lights in the room didn't work properly
Stayed 4 nights in Jul 2025

6/10 Okay

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Okay stay

Okay stay for the value .
Stayed 2 nights in Mar 2025

4/10 Poor

ISMAEL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty floor, bathroom dirty, Tub shower curtain really dirty needs to be replaced.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hazard

My daughter went to set on the bed and it flipped her on the floor. Neither of the 2 beds were on the frame. The one frame was completely broken. They guy came in to "fix" the bed because there werent any rooms with double beds left. By fixing it i mean rigged it to work but 12" of the frame was hanging out at the end and was a trip hazard. When we woke up the bed flipped off the frame again and the frame scraped my ankle. Horrible experience overall
Stayed 1 night in Jul 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not in good condition. Didn’t Stay there, have to leave for another hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

Latonya

Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was wet and it stank terribly It was just dirty
Stayed 2 nights in Jun 2025

2/10 Terrible

Lily

Disliked: Cleanliness, staff & service, property conditions & facilities
Felt VERY unsafe! The floors were sticky, the hall was dingy and dark. The photos are musleading. The walls needed paint. People were smoking inside. Just truly aweful.
Stayed 4 nights in Jul 2025