2/10 Terrible
Stephen
Travelled with family, Travelled with family and small children
16 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
AVOID
We had the misfortune of being stuck at this awful place for a week.
Staff was absolutely horrible. They treated us awful. The staff was rude from our very first encounter. We had a grocery order delivered and the hateful woman watched us the whole time with her arms crossed as we carried it down the hall to our room. She was clearly angry about it for some reason. We soon found out why they were acting so weird. They have a roach problem and she (the desk clerk) was living in the room right next to ours. We kept our room spotless and took out our own garbage our whole stay. We saw a few roaches every day, and one day specifically after housekeeping had came, I grabbed a fresh washcloth and there was a roach inside. This tells me the issue isn't isolated, as in, they're obviously in the housekeeping room too.
The pool is cold. If you look back at reviews as far as 2023 (as far as I went back to see), plenty of people have mentioned the pool heater hasn't been working. They obviously aren't concerned about fixing it if it's been years, but they still advertise an indoor pool. Not to mention it's absolutely filthy. Dirt settled all over the pool floor tells me it isn't being filtered either and hasn't in years. This place has no concern for the safety or health of their guests.
Every single encounter with the staff was awful. I was afraid to ask for a single roll of toilet paper.
Noisy. You can hear everything in every room and the hotel is 118ft from I75.
Stephen
Stayed 1 night in Sep 2025