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Quay Hotel and Spa

4.0 star property

Photo gallery for Quay Hotel and Spa

Indoor pool
Exterior
Front of property
Exterior
Breakfast, lunch, dinner served; local cuisine, sea views

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪5 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(50 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed

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The Castle Hotel, Conwy, North Wales

About the area

Conwy

With a stay at Quay Hotel and Spa in Conwy, you'll be on the riverwalk, within a 10-minute drive of Eryri National Park and Llandudno West Shore Beach. .This spa hotel is 1.4 mi (2.2 km) from Llandudno Junction Leisure Centre and 1.7 mi (2.8 km) from RSPB Conwy Nature Reserve.

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.6 km
  • Bodysgallen Hall - 5 min drive - 2.4 km
  • Conwy Castle - 5 min drive - 3.1 km
  • Conwy Town Walls - 5 min drive - 3.1 km
  • Conwy Quay - 5 min drive - 3.1 km

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪The Erskine Arms - ‬5 min drive
  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪L's Coffee & Bookshop - ‬5 min drive
  • ‪The Albion Ale House - ‬5 min drive

About this property

Quay Hotel and Spa

Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Stay in one of 77 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a banquet hall.
Enjoy local cuisine at Marina Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served on weekdays from 7 AM to 10 AM.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary full breakfast is served between 7 AM and 10 AM on weekdays.
Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Payment types

Important information

Optional extras

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1002 reviews
Rating 8 - Good. 211 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a really lovely hotel and the staff are so friendly from the reception staff to the waiting staff . Our sleep was a bit disturbed as there was a Christmas party going on .Apart from that the stay was a perfect antidote to Christmas stress
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Rania

Stayed 1 night in Oct 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and clean great frendily staff good facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Dec 2025

8/10 Good

Colin

Stayed 2 nights in Dec 2025

10/10 Excellent

David Geoffrey

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, great staff and excellent food.
Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing place and in a fantastic location. The accommodation and the restaurant is perfect; in my opinion the best by far in the area. What really stands out is the customer service from everyone where nothing is too much tr.
Stayed 1 night in Dec 2025

8/10 Good

Eve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and hotel offering good amenities, great sleep. Spa etc and breakfast was perfect Only downfall was lunch when we arrived, we quickly ordered as lunch/food ended at 3 ( same time as check in). We both were extremely disappointed after only having a few bites could not eat the rest due to it being extremely dry and lacking taste. ( I have eaten here previously and really enjoyed the food.) We decided then not to book evening meal at the hotel and went into conwy.
Stayed 1 night in Dec 2025

6/10 Okay

Callum

Stayed 2 nights in Nov 2025

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room very spacious. Everywhere lovely and clean. Breakfast nice. Staff friendly
Stayed 1 night in Nov 2025

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities
A really enjoyable stay. 2 fabulous meals in the restaurant The staff are a huge asset of this hotel and were very attentive. Lewis from the restaurant and bar is an excellent memeber of the team and worked really hard with all his guests a true credit to the team.
Stayed 2 nights in Nov 2025

8/10 Good

Carol

Travelled with partner
Liked: Amenities
Lovely stay
Stayed 1 night in Nov 2025

8/10 Good

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allison the staff were helpful, especially Maria on reception.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.
Stayed 3 nights in Nov 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our first impression was very good as Sean gave us a lovely welcome and wished my husband Happy Birthday on arrival. Everywhere was spotless and we had a superb King Suite with great views of the estuary & mountains even in November! The restaurant was super-food & service. It was for a 60th but we will def revisit for a spa weekend in better weather.
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spa and breakfast. Massive comfy bed.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but not much selection. Really clean and the spa was great. Loads of parking. Would definitely stop again.
Stayed 2 nights in Nov 2025

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room lovely. Changes in access to swimming pool and spa disappointing - used to be available to hotel guests for free before 5pm.
Stayed 1 night in Nov 2025

8/10 Good

Haley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic stay for my mums special birthday the spa treatment was amazing (facial) and the food in the Ebb and Flow restaurant was stunning, Antonio who served us is a credit to the hotel. I would definitely stay again the only issue was the corridors were cold I couldn’t understand why they weren’t heated especially at this time of year. Apart from that this really is a fabulous hotel!!
View from our room of the marina
Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Overall a very relaxing break and the spa was excellent
Stayed 2 nights in Nov 2025