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IXORA Hotel and Spa

3.0 star property

Photo gallery for IXORA Hotel and Spa

Interior
Interior
Interior
Interior
Twin Room, Valley View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Conway Road, Conwy, Wales, LL32 8QE
  • Place, Conwy Valley Maze
    ‪4 min drive‬
  • Place, Eryri National Park
    ‪5 min drive‬
  • Place, Swallow Falls
    ‪23 min drive‬

Room options

View all photos for King Deluxe Suite

King Deluxe Suite

King Deluxe Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for King Junior Suite

King Junior Suite

King Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room, Valley View

Double Room, Valley View

Double Room, Valley View

10.0 out of 10
Exceptional
(4 reviews)
  • Valley view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Woodland View

King Room Woodland View

King Room Woodland View

9.4 out of 10
Exceptional
(18 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room Woodland View

Twin Room Woodland View

Twin Room Woodland View

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Valley View

Twin Room, Valley View

Twin Room, Valley View

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Accessible Room

Queen Accessible Room

Queen Accessible Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Conwy

With a stay at IXORA Hotel and Spa in Conwy, you'll be within a 5-minute drive of Eryri National Park and Conwy Valley Maze. .This spa hotel is 3.2 mi (5.2 km) from Fairy Falls Waterfall and 3.5 mi (5.7 km) from Conwy Water Gardens.

What's nearby

  • Conwy Valley Maze - 4 min drive - 2.1 km
  • Eryri National Park - 5 min drive - 2.7 km
  • Conwy Castle - 19 min drive - 13.7 km
  • Eryri National Park Visitor Centre - 20 min drive - 16.1 km
  • Swallow Falls - 23 min drive - 19.5 km

Getting around

  • Tal-y-Cafn Station - 8 min drive
  • John Lennon Airport (LPL) - 95 min drive

Restaurants

  • ‪The Erskine Arms - ‬14 min drive
  • ‪Tu Hwnt I'r Bont Tearooms - ‬11 min drive
  • ‪The Groes Inn - ‬8 min drive
  • ‪Two The Square - ‬14 min drive
  • ‪Castle Gallery Tea Rooms - ‬14 min drive

About this property

IXORA Hotel and Spa

IXORA Hotel and Spa offers 106 accommodations with safes and hair dryers. This Conwy hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 106 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.
At IXORA Hotel and Spa, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
IXORA Hotel and Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: GBP 12 to 15 for adults and GBP 6 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12 to 15 for adults, and GBP 6 to 12 for children
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per day
  • Spa fee: GBP 30.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

IXORA Hotel Spa
IXORA Hotel and Spa Hotel
IXORA Hotel and Spa Conwy
IXORA Hotel and Spa Hotel Conwy

IXORA Hotel and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 158 reviews
Rating 8 - Good. 38 out of 158 reviews
Rating 6 - Okay. 6 out of 158 reviews
Rating 4 - Poor. 7 out of 158 reviews
Rating 2 - Terrible. 6 out of 158 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Anastasija

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is a good hotel with some minuses. Clean, new, stylish rooms with big single beds. But. The TV works only through phone mirroring. No other connection options. At reception we received rather rude comments like: “You’re lucky if your phone connects.” Breakfast is very basic: mini pastries and a classic British breakfast buffet. You can’t open the windows, although there is air conditioning and you can choose the room temperature. A strange detail — there is no toilet brush in the bathroom. Some staff members were friendly and helpful, while others behaved as if they didn’t care. No apologies and no real attempt to help with the TV issue.
Stayed 1 night in Dec 2025

10/10 Excellent

Meg

Stayed 1 night in Dec 2025

10/10 Excellent

Evie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, room was spotless, breakfast was really good lots of choice, will definitely come back.
Stayed 1 night in Nov 2025

10/10 Excellent

Angad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and service
Stayed 2 nights in Dec 2025

10/10 Excellent

Vida

Travelled with family
Liked: Cleanliness, staff & service, amenities
Every thing it was perfect. Clean. Nice.modern.
Stayed 1 night in Dec 2025

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was fine, shower was good. Food menu ok - not much fish. Very disappointing nil access to spa on evening and £25/person/visit is not what you expect when you book a spa hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, amenities
Clean room - love the privacy screen. Nice staff. Nice food. Nice spa. Couldn’t ask for more
Stayed 2 nights in Nov 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
Clean rooms, staff very friendly, big beds enjoyed the spa would recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities
Spa was great
Stayed 1 night in Nov 2025

10/10 Excellent

Mazhir

Liked: Cleanliness, amenities
Spa facilities are brilliant
Stayed 2 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything in the hotel was spotless, all the staff were very pleasant and helpful, breakfast was delicious. Lovely hotel. Would definitely recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities
Room was comfortable, spacious bushier room, clean and modern. Had everything you need.
Stayed 1 night in Nov 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were lovely, nice spa, very good restaurant. The bedding was a little thin for the season (discovered this once asleep as it got cold in the night), and the shower has a bit of mould and water leaked into the room due to the design. But otherwise it was a very nice stay and we would return.
Stayed 1 night in Nov 2025

2/10 Terrible

ying long

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The main entrance of the hotel is closed for unloading luggage and cannot be driven in. On the day we arrived, it was heavy rain and we had to use a trolley to move luggage. So far, we have never encountered such a star rated hotel. The room service is also very poor. When we returned to the room at night, we found that it had not been cleaned before. We contacted the front desk and said that we didn't need to clean it anymore. We only hoped that we could take a shower with a clean towel. However, we waited until almost 10 pm and no one came to change. We called the front desk and said they were coming soon. The service attitude of this kind of hotel is too poor The parking is so easy n location is good
Stayed 3 nights in Sep 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities
nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing environment with a comfortable bed, a wonderful shower and suitable amount of amenities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was super clean. Staff really helpful the Wave garden Spa was superb Amelia and her team were fabulous Will definitely return
Stayed 1 night in Oct 2025

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice modern hotel - a few service issues

Hotel was excellent modern hotel nicely designed - if I was being picky I do prefer an ensuite rather than the current trend of frosted glass and sink in room. That is just me though! The only thing that let it down was service in the bar which was terrible, young lad was out of his depth - our drinks at dinner finally arrived after the starters and I heard him drop at least 6 glasses on the floor through the evening. The waiter forgot to order one of our parties main courses- he handled it well and so all was good and sorted. Breakfast continental was restricted choice but fine - english buffet excellent. I would definitely stay again - would book Spa in advance though as was frustrating that as a resident we could not use facilities as they were full. Almost forgot - excellent cheese board
Stayed 1 night in Oct 2025

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfy
Stayed 1 night in Oct 2025

6/10 Okay

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Travelled to the property for two nights stay with my wife and 10 week old baby. Location is beautiful, great walking routes and it’s right next to a big adventure sports centre. Unfortunately condition/cleanliness of some of the rooms is poor - first room had mould on ceiling in shower and significant mildew around the tiles. Staff were great and showed us to new room, however the bedding was unclean, and when the bedding was removed for replacement, we could see that the mattress cover was covered in hair. Night Manager and staff got involved and personally checked the next room for us which was great, the staff were a huge help - special thanks to Millie, Brad and Simon we would stay here again because of them.
Stayed 2 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. We booked as we wanted to use the spa but were disappointed to find it cost £25 per person extra so didn't use this facility. The hotel was nice anyway and we had a lovely meal in tge restaurant.
Stayed 1 night in Oct 2025

8/10 Good

Adam

Stayed 1 night in Oct 2025

10/10 Excellent

Abidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Kyle

Paid extra for the suite thinking it would be more comfortable but unfortunately the bed was really uncomfortable. We like visiting North Wales to go out and explore the natural beauty of the area and relax in the evening but unfortunately there wasn’t much comfort in the room, the fridge wasn’t even cold and the tv didn’t even have free view which isn’t normal a problem as we always take our Apple TV with us but unfortunately there was no power point to plug it into. Was very disappointed about this hotel as the pictures look fantastic but the and is such a shame as the hotel has a lot of potential. As North Wales is a favourite place for us especially that area this could have been a regular hotel for us to visit. I did bring this to the attention of the hotel staff which I will say did try their best to resolve this by showing us another room but it was just the same .
Stayed 3 nights in Oct 2025