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Best Western Heritage Inn

2.5 star property

Photo gallery for Best Western Heritage Inn

Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Outdoor pool, pool loungers
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪2 min drive‬
  • Place, Concord Pavilion
    ‪6 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Standard Room, 2 Queen Beds | View from room
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About the area

Concord

When you stay at Best Western Heritage Inn in Concord, you'll be near the airport, within a 5-minute drive of Newhall Community Park and Markham Regional Arboretum. .This hotel is 2.6 mi (4.2 km) from Contra Costa Canal Trail and 2.9 mi (4.7 km) from Pixieland.

What's nearby

  • Newhall Community Park - 3 min walk - 0.3 km
  • Markham Regional Arboretum - 2 min drive - 2.2 km
  • Concord Pavilion - 6 min drive - 6.1 km
  • Six Flags Hurricane Harbor Concord - 8 min drive - 6.8 km
  • Oracle Park - 49 min drive - 53.7 km

Getting around

  • Concord Station - 8 min drive
  • Antioch-Pittsburg Station - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 20 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Dunkin' - ‬7 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min drive
  • ‪Huckleberry’s - ‬12 min walk

About this property

Best Western Heritage Inn

Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 128 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a ballroom, and a vending machine.
A complimentary full breakfast is served daily.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Concord? This hotel has 2900 square feet (269 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary full breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 80 lbs per pet)

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Free rollaway/extra beds

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Heritage Concord

Best Western Plus Heritage Inn Concord

Best Western Heritage Inn Concord

Best Western Heritage Concord

Best Western Heritage Concord

Best Western Heritage Inn Hotel

Best Western Heritage Inn Concord

Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1000 reviews
Rating 8 - Good. 268 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 98 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Silauniu

Travelled with partner
It was great
Stayed 1 night in Feb 2026

10/10 Excellent

Luis

Stayed 1 night in Feb 2026

6/10 Okay

Lior

Travelled with partner
Liked: Cleanliness, amenities
This was our second stay at this property. Our previous visit was better. Unfortunately, this time the overall experience was disappointing. Throughout the weekend there were several noisy and inconsiderate guests. One night, around 4:00 AM, there was a physical altercation in a neighboring room and the hotel staff had to call the police, which seriously disrupted the stay. While we were genuinely happy to return to this hotel, it felt different this time. It appeared that some long-term or transient residents were staying on the property, giving parts of the hotel a hostel-like atmosphere rather than a standard hotel experience. On the positive side, the rooms are spacious and well equipped, including a TV, mini fridge, microwave, and a work desk. There is also a pool in the center of the property, although the weather was not suitable for using it during our stay. Breakfast was below average and quite limited. In addition, our room had a strong cigarette smell, and the combination with the cleaning products used by the hotel resulted in an unpleasant odor. Overall, the value for the price is still decent, and we would consider staying here again since it is a more affordable option compared to hotels in the Walnut Creek area. However, a few improvement especially regarding noise control, cleanliness, and overall atmosphere would make the stay much more comfortable.
Stayed 3 nights in Feb 2026

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great sleep.
Stayed 1 night in Jan 2026

2/10 Terrible

ernest

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Lights were flickering non stop, room had electrical issues
Stayed 2 nights in Jan 2026

8/10 Good

chelsea

Stayed 1 night in Jan 2026

10/10 Excellent

Alisha

Stayed 1 night in Jan 2026

6/10 Okay

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room is nice and clean had a nice rest apart from the Male reception not really pleasant not really helpful quite rude
Stayed 1 night in Jan 2026

10/10 Excellent

Alicja

Travelled with group
Liked: Cleanliness, staff & service, amenities
All above 🙂
Stayed 1 night in Jan 2026

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

silbiano

Stayed 1 night in Jan 2026

10/10 Excellent

Vishnupriya, Columbus

Stayed 2 nights in Jan 2026

2/10 Terrible

Susana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was neglected was not clean once in our stay. Smell terrible
Stayed 3 nights in Jan 2026

6/10 Okay

Virginia

Stayed 1 night in Jan 2026

10/10 Excellent

FAALELE

Stayed 1 night in Jan 2026

2/10 Terrible

Travis

Stayed 1 night in Jan 2026

10/10 Excellent

Aira

Clean
Stayed 1 night in Jan 2026

10/10 Excellent

anthonY

Stayed 3 nights in Jan 2026

10/10 Excellent

Erik, San Jose

Stayed 3 nights in Jan 2026

10/10 Excellent

genesis benita

Stayed 1 night in Dec 2025

10/10 Excellent

Corrinne

Stayed 1 night in Jan 2026

2/10 Terrible

Fabian

Disliked: Cleanliness, staff & service, amenities
Paid for the room, front door was locked when I showed up to the property at 10:45 PM. I called the front desk several times, nobody picked up. Do not stay here.
Stayed 1 night in Jan 2026

10/10 Excellent

Srikanth

Stayed 1 night in Jan 2026

2/10 Terrible

Lino

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was NO room service unless specifically requested. Towels were provided for two people although the reservation was for 3 adults. We had to request Towels all the time
Stayed 8 nights in Dec 2025

2/10 Terrible

Lino

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't get room service unless we requested it specifically. We were given 2 sets of towels when the reservation was for 3 adults. We had to remind the front desk all the time
Stayed 3 nights in Dec 2025