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CityClass Hotel am Heumarkt

3.5 star property

Photo gallery for CityClass Hotel am Heumarkt

Sauna
Reception
Lobby sitting area
Daily buffet breakfast (EUR 18.90 per person)
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
Auf dem Rothenberg 7 - 9, Cologne, NW, 50667
  • Place, Chocolate Museum
    ‪7 min walk‬
  • Place, Cologne Cathedral
    ‪7 min walk‬
  • Place, Musical Dome
    ‪9 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪19 min drive‬

Room options

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

9.8 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Comfort Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Double Room

  • Sleeps 2

View all photos for Comfort Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Single Room

  • Sleeps 1

View all photos for Comfort Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Comfort Twin Room

  • Sleeps 2

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 4

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room

  • Sleeps 3

View all photos for Superior Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Single Room

  • Sleeps 1

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 3

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About the area

Cologne

With a stay at CityClass Hotel am Heumarkt, you'll be centrally located in Cologne, within a 10-minute walk of Cologne Philharmonic and Museum Ludwig. .This hotel is 0.5 mi (0.9 km) from Chocolate Museum and 0.7 mi (1.2 km) from Musical Dome.

What's nearby

  • Hay Market - 1 min walk - 0.1 km
  • Old Market - 1 min walk - 0.2 km
  • Chocolate Museum - 7 min walk - 0.6 km
  • Cologne Cathedral - 7 min walk - 0.6 km
  • Musical Dome - 9 min walk - 0.8 km

Getting around

  • Heumarkt U-Bahn - 4 min walk
  • Cologne (QKL-Cologne Central Train Station) - 10 min walk
  • Cologne - Bonn Airport (CGN) - 12 min drive

Restaurants

  • ‪Gilden im Zims - ‬2 min walk
  • ‪Augustiner Bräu - ‬1 min walk
  • ‪XII Apostel - ‬2 min walk
  • ‪Die Ex Vertretung - ‬2 min walk
  • ‪Piano Bar - ‬5 min walk

About this property

CityClass Hotel am Heumarkt

CityClass Hotel am Heumarkt offers 53 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 53 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a sauna, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite to eat at the hotel's bistro, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Onsite venue - This bistro specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Dom Lounge - Onsite bar. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 19.20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 18.90 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Dom Lounge

Things to do

  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between June 11 and June 17.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 19 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.90 per person
  • Nearby parking fee: EUR 19.20 per day (492 ft away)
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Property Registration Number HRB 35646, Auf dem Rothenberg 7-9, 50667 Köln, DE212247083, +49(0)221/92054-0, CM CityClass Hotelbetriebs GmbH

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Property is also known as

Cityclass Caprice Am Dom
Cityclass Caprice Am Dom Cologne
Cityclass Hotel Caprice Am Dom
Cityclass Hotel Caprice Am Dom Cologne
Cityclass Hotel Cologne
Cityclass Am Heumarkt Cologne
CityClass Hotel Caprice am Dom
CityClass Hotel am Heumarkt Hotel
CityClass Hotel am Heumarkt Cologne
CityClass Hotel am Heumarkt Hotel Cologne

CityClass Hotel am Heumarkt Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 601 reviews
Rating 8 - Good. 214 out of 601 reviews
Rating 6 - Okay. 58 out of 601 reviews
Rating 4 - Poor. 25 out of 601 reviews
Rating 2 - Terrible. 10 out of 601 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities
Front desk was very warm and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was always clean and fresh the all staff were friendly polite
Stayed 5 nights in Dec 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Easy checkin , clean room ! In heart of Christmas markets and nearby shopping and restaurants! Parking garage close by but limited as visited in Christmas market season !
Stayed 3 nights in Nov 2025

10/10 Excellent

MOYRA Christine

Liked: Cleanliness, amenities, property conditions & facilities
Clean, helpful staff, very good breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service
During our short stay the elevator was not working and yet there was no offer to help with luggage. Otherwise the staff was wonderful and the location was wonderful in the room was wonderful.
Stayed 2 nights in Nov 2025

10/10 Excellent

colin

Business traveller
Liked: Cleanliness, staff & service, amenities
All good other than the bar service layevnoght. Having to wake the staff for another beers isnt acceptable
Stayed 1 night in Oct 2025

8/10 Good

Farhad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect except not accessible for strollers
Stayed 4 nights in Oct 2025

10/10 Excellent

Nataliya

Stayed 1 night in Oct 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfortable bed, good location
Stayed 1 night in Sep 2025

10/10 Excellent

Cornela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel in the heart of cologne. Very clean and modern. We will definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Ronald, Fort Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didn’t work most of the time, great location
Stayed 5 nights in Sep 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel! The staff were knowledgeable and very nice. Highly recommend True Beans coffee around the corner and Pinocchio Pizza for late night food.
Stayed 5 nights in Sep 2025

4/10 Poor

Tomoyo

Travelled with family
The hotel was clean and located at the convinced location, it was also facing the courtyard where all the dumpsters were so I could mells the trash.
Stayed 1 night in Aug 2025

4/10 Poor

Sergio

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was known to be broken in room and we were still put there. Moved to another room after first night. Expensive for the size and quality of room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Our room was comfortable and clean and we enjoyed our stay very much. I would definitely recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

From first arriving, the staff made us feel very welcome. The hotel is off a busy street in a courtyard, it was amazing how quiet it was just turning up the alley. The room was clean and comfortable. We would stay again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Masashi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Friendly gentleman at the reception. Would stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, hidden entrance.

Very hard to find as it was off of a square behind the buildings. The location was great, close to restaurants and markets. The room was nice, staff was helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, located in a quiet and slightly hidden square. An easy walk from the cathedral and main station
Stayed 1 night in Jul 2025

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality building and decor, great location and very reasonable price. Recommended!
Stayed 1 night in Jul 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Prasad

Stayed 1 night in Jul 2025

4/10 Poor

Dina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I rarely ever write bad reviews; however, in this case I feel that it is warranted. First the good points, the staff, specifically Kibert, Adda and Sara were all wonderful and if it were not for them , our stay would have been worse. So thank you to all of you for your excellent customer service. The hotel is walking distance to the Plaza which is full of restaurants and bustle. A short walking distance from the Rhine River This hotel is quaint and has a nice breakfast and rooms are cute. The bad staff, unfortunately, their beds are terrible, like sleeping on a bed when you were 15 years old. We switched rooms and the bed problem was worse! The air conditioning does not stay on especially at night and it gets really hot. The internet also turns off in the middle of the night so if you listen to music , birds, etc, that can pose a problem. In the shower you have shampoo, conditioner and body all in one so I was not able to untangle my as they did not have conditioner. Their T.V. Has no English channels except BBC. They did offers movies and their HDMI connection did not work. When I spoke the manager about all this, he was pretty non chalante about the whole thing! We were travelling to Cologne for a trade show for business and stayed 6 days and had no sleep for 6 stays. No compensation , no discounts no nothing for The hotel to compensate our terrible stay. Would I stay at CityClass Hotel again, Never!
Stayed 6 nights in Jun 2025