6/10 Okay
Jacky, Jacksonville
Travelled with family, Travelled with family and small children
12 May 2025
Liked: Cleanliness, staff & service
#brunReview, I was bit disappointed because I’m also a Bonvoy member and own Marriott time share. I really didn’t feel the difference of just being a regular Joe that just booked a hotel. I was out in room that was very disappointed because apparently all the rooms were given to others members or not. The room had folks very noisy, the safe was broken so that tells me they don’t check the entire room with a checklist that would have been identified. Around the headboard had a permanent light that we turn off, I tried to contact the front desk the cord to the phone was missing, I assumed it was wireless however it wasn’t. The location is a beautiful property on the exterior but the rooms didn’t reflect the opulence that was conveyed. Overall disappointed should have went to the MGM instead. A bunch of teenagers running acting as if they need been anywhere before not saying they can’t have fun, but it was out hand. I stood in line with my son all I can smell is pot at the front checkin counter. I completely understand it’s legal in Maryland but man can we have a no smoking at the checking counter or no smoking in doors the distinctive smell was very noticeable. Overall I thought I was surprising my wife with a special stay at this hotel, boy was I wrong nothing special with those small rooms. Looks, location, and pictures can be deceiving could have stayed Hampton Inn across the street for less. Overall very overrated. Never again would I stay there. #brunReview
Jacky
Stayed 2 nights in May 2025