4/10 Poor
Gill T.
13 July 2025
Disliked: Cleanliness
Poor 'Customs House' - tired and unloved
The image used on the listing for this property is not the part of the house that you will be renting. It is very tired, with broken garden furniture. The garden is not fully enclosed. It is attached to the owner's property, which may or may not be occupied. (We were told it would not be, yet someone appeared at the end of the week). There is no freezer here, no oven, and the crockery is mainly badly chipped. There are two sets of steep stairs with no handrails, unsuitable for small children or elderly visitors. Worst of all there are no towels, no teatowels, no dishcloths, and bizarrely although the beds have bottom sheets there are no duvet covers at all. We contacted the management company Belvilla for assistance which was useless, the mobile no for the caretaker who did not respond, and the owner whose email was in the folder, (bounced back) and Vrbo about this, none of whom responded. Chinon is a lovely area, the garden delightful and the area very peaceful but stay somewhere else. We felt that the owner was charging way too much for the accommodation and will be asking for a partial refund
Gill T.
Stayed 7 nights in Jul 2025