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21c Museum Hotel Chicago

4.0 star property
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Photo gallery for 21c Museum Hotel Chicago

Suite (21C)
Creator video
Exterior
Property entrance
Suite (21C)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Gym

Explore the area

View map
55 East Ontario Street, Chicago, IL, 60611
  • Millennium Park
    ‪14 min walk‬
  • Art Institute of Chicago
    ‪19 min walk‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(94 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(134 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (21C)

Suite (21C)

Suite (21C)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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About the area

Chicago

You'll be centrally located in Chicago with a stay at 21c Museum Hotel Chicago, within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago. .This hotel is 0.9 mi (1.4 km) from Millennium Park and 1.2 mi (1.9 km) from Art Institute of Chicago.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Millennium Park - 14 min walk - 1.2 km
  • Art Institute of Chicago - 19 min walk - 1.6 km
  • Willis Tower - 2 min drive - 1.8 km
  • Navy Pier - 4 min drive - 2.5 km

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks Reserve Roastery - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Bally's Casino - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk

About this property

21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 297 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and wedding services.
Enjoy a satisfying meal at Lure Fishbar serving guests of 21c Museum Hotel Chicago. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Chicago? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and 8 meeting rooms.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Lure Fishbar - This restaurant specializes in seafood.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (84 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 999 out of 1618 reviews
Rating 8 - Good. 319 out of 1618 reviews
Rating 6 - Okay. 171 out of 1618 reviews
Rating 4 - Poor. 76 out of 1618 reviews
Rating 2 - Terrible. 53 out of 1618 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Stayed 1 night in May 2025

8/10 Good

Carrie

Stayed 1 night in May 2025

10/10 Excellent

Haedyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. 10/10, would highly recommend.
Stayed 2 nights in May 2025

4/10 Poor

Brandon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This was our 6th stay in Chicago, the first at 21C. We have a 21C in our hometown where I had a school reunion, so we were really looking forward to our stay. We will not ever stay in this one again. It took almost 40 minutes waiting for an elevator the day we checked out. My husband went down nine floors of stairs with some of our luggage because we had to wait so many times for an open elevator. We had to call the hotel for our security deposit, and eventually, well after two full weeks, almost seventeen days, it was finally refunded. The barn door of the bathroom led to absolutely no privacy while in the bathroom, and if you tried to close it too far for some privacy, the door would get stuck. Our view was the top of a building next door. They boasted about the complimentary water bottles at check in - but you get two per room, so if you have three people, one of you has nothing. In addition, there were only two water filling stations, and one ice machine in the entire hotel which was downstairs. I’m not exactly sure what the extra $80 fee was for, because other than the blocky rooms of a few pieces of art, there was no other amenities. The only bonus is that Trader Joe’s is across the street, which was convenient. By far our WORST hotel experience in one of our favorite cities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jen

Stayed 3 nights in May 2025

10/10 Excellent

Sergiy

Stayed 1 night in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, great staff, great restaurant.
Stayed 5 nights in May 2025

10/10 Excellent

Selena

Stayed 1 night in May 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot in the hear of Chicago

Super convenient and clean spot in central Chicago. Staff was very helpful and accommodating.
Stayed 2 nights in May 2025

4/10 Poor

Pravini

Stayed 1 night in May 2025

6/10 Okay

Tony

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

NA

Liked: Cleanliness, amenities, property conditions & facilities
Really Nice
Stayed 2 nights in Mar 2025

6/10 Okay

Monique

Travelled with family
Nice artwork throughout the hotel
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is located in a great area with plenty to see and do within walking distance. The staff is friendly and accommodating, which was a plus. The fitness center was disappointing. most of the equipment was either broken or out of order. The machines that were available were outdated, extremely dirty, or both. The sauna room door was locked, and I can only assume it was also out of service. In the lobby restroom, the hand dryer was corroded, which was not a great first impression. I also tried to eat at the hotel’s restaurant for lunch. My friend and I greeted the staff upon entering, then sat ourselves. Not long after, we were asked if we were dining in or “just hanging out,” which felt super odd and unwelcoming, especially in a restaurant setting. Things didn’t improve much once I got to the room. The elevators were tiny, slow, creaky, and felt quite old. The hallways were extremely dim, which felt unsafe when entering or exiting late at night. There were no visible security measures in place to ensure that only guests could access the lobby. I witnessed several groups using the space to eat or hang out before leaving, which was concerning. As for the room itself, it was underwhelming. The features were outdated, and the mini fridge barely worked. it couldn’t keep anything cold. To make matters worse, the prices were exorbitant for the condition and overall experience provided. Overall, the location and staff were the only positives.
Stayed 2 nights in May 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel, what would expect :)
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 1 night in May 2025

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ronald J

Liked: Staff & service, property conditions & facilities
Good location, close to Magnificent Mile Enjoyed the hotel and the stay
Stayed 2 nights in Apr 2025

6/10 Okay

Susan

Travelled with group
I have stayed here before and I love the location and the art vibe. This visit, the room was fine at first but it became apparent that the AC wasn't working. We called the front desk and they sent someone up to fix it and unfortunately he broke the system causing us to move to another room. No big deal. The security man came up and helped us move all our stuff and gave us the key to the new room while he took the larger service elevator. We arrived there first and were dismayed to see a dirty paper towel on the floor. Upon further inspection it seemed that the only way to turn on the light in the bathroom was to go into the dark bathroom and close the door completely because the light switch was actually behind the door. We then asked to be moved to another room and the security guard came up and helped us move again. The thing we found distressing was the attitude of the people on the front desk as if not having AC and seeing someone's dirty towel was acceptable. They finally agreed to make a minimal adjustment to the bill. This is not a cheap hotel and the laissez faire attitude of the staff really put us off. I would not have expected any compensation had the staff expressed any genuine concern for the situation. The staff who cleaned the room we ended up in were very pleasant and did a good job. Having said all this, the hotel is in a great location and the art work is wonderful. I don't think I would stay there again but I would certainly visit if only to see the art.
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rachel, Boise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the museum exhibits! It was really exciting to have that kind of access to really cool art! And I loved the design of the rooms and the bathroom, especially all the lights being on dimmers, however… the beds were hard as rocks and my mattress was completely flattened on one side. My pillows were pretty lumpy, perhaps from age and over use? And the heater/ac unit was really insanely loud and disruptive. It was impossible to not wake up every time it kicked on and this was a non negotiable issue for me. So while I loved parts of the hotel, the beds and loud heater/ac unit made it a hard pass.
Stayed 1 night in May 2025

6/10 Okay

Katie

Stayed 3 nights in May 2025