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Aparthotel

Sonder by Marriott Bonvoy Market Hall Apartments West Loop

3.5 star property

Photo gallery for Sonder by Marriott Bonvoy Market Hall Apartments West Loop

1 bedroom, individually decorated, individually furnished, desk
50-inch flat-screen TV with digital channels, TV, streaming services
Full-sized fridge, electric kettle, cookware/dishes/utensils
Lobby lounge
50-inch flat-screen TV with digital channels, TV, streaming services

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View map
1436 West Randolph Street, Chicago, IL, 60607
  • Place, United Center
    ‪13 min walk‬
  • Place, Michigan Avenue
    ‪4 min drive‬
  • Place, Chicago Riverwalk
    ‪4 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, City View

50-inch flat-screen TV with digital channels, TV, streaming services

Apartment, 1 Bedroom, City View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed

1 bedroom, individually decorated, individually furnished, desk

Studio, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

Full-sized fridge, electric kettle, cookware/dishes/utensils

Studio, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

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Front of property – evening/night
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  • Pet-friendly
  • Free WiFi
  • Air conditioning
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4.0 out of 5, Very good, 1,024 reviews
The price is AU$200
includes taxes & fees
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About the area

Chicago

With a stay at Sonder by Marriott Bonvoy Market Hall Apartments West Loop in Chicago (Downtown Chicago), you'll be within a 5-minute drive of United Center and Chicago Riverwalk. .This aparthotel is 2.2 mi (3.5 km) from Michigan Avenue and 2.3 mi (3.7 km) from Millennium Park.
View more Aparthotels in ChicagoOpens in a new window

What's nearby

  • United Center - 13 min walk - 1.1 km
  • Willis Tower - 3 min drive - 2.5 km
  • Michigan Avenue - 4 min drive - 3.9 km
  • Chicago Riverwalk - 4 min drive - 3.9 km
  • Millennium Park - 4 min drive - 4.3 km

Getting around

  • Chicago Western Avenue Station (Milwaukee District-West) - 3 min drive
  • Ashland Station (Green Line) - 4 min walk
  • Chicago Midway Airport (MDW) - 39 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Bottom Lounge - ‬2 min walk
  • ‪Small Cheval- Fulton Market - ‬4 min walk
  • ‪Maxwells Trading - ‬6 min walk
  • ‪Dunkin' - ‬6 min walk

About this property

Sonder by Marriott Bonvoy Market Hall Apartments West Loop

Art Deco aparthotel with a nightclub and a fitness center
Sonder by Marriott Bonvoy Market Hall Apartments West Loop offers 50 air-conditioned accommodations with designer toiletries and hair dryers. These individually decorated and furnished accommodations include desks. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers and cookware/dishes/utensils.

Bathrooms include bathtubs or showers and complimentary toiletries. 50-inch flat-screen televisions come with digital channels.

Recreational amenities at the aparthotel include a fitness center.
Make yourself at home in one of the 50 individually decorated guestrooms, featuring kitchens. 50-inch flat-screen televisions are provided, with digital programming available. Conveniences include desks and electric kettles, and you can also request cribs/infant beds (complimentary).
Be sure to enjoy recreational amenities including a nightclub and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access and concierge services.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Nightclub
  • Streaming services

Laundry

  • Laundry detergent

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services

Things to do

  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 5 floors
  • 50 units
  • Art Deco architecture
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Sonder Market Hall

Sonder by Marriott Bonvoy Market Hall Apartments West Loop Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 209 out of 399 reviews
Rating 8 - Good. 85 out of 399 reviews
Rating 6 - Okay. 30 out of 399 reviews
Rating 4 - Poor. 22 out of 399 reviews
Rating 2 - Terrible. 53 out of 399 reviews

9.0/10

Cleanliness

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Justin

Disliked: Room comfort
Elevator doesn't work and they won't fix it. Club Kashmir on the first floor goes til 4 am. Don't stay here
Stayed 4 nights in Jul 2025

6/10 Okay

Victoria

Liked: Room comfort
Stayed 7 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
jess was rude about telling me the elevator was down and had zero compassion. there was a poop in my toilet when i arrived. forced to carry luggage up five flights of stairs and was expected to do that multiple times a day and jess was laughing about the elevator not getting fixed until after my stay. i would never book here again, it was a nightmare. luckily i was able to get a hotel at river hotel which was a thousand times better in customer service, location, and property. the river hotel turned my trip around after sonder ruined my actual birthday. i should've been refunded fully for my whole stay honestly but had to argue with everyone for hoursss so i let it go for the sake of my trip and birthday.
Stayed 5 nights in Jul 2025

2/10 Terrible

Stephen

Business traveller

No Rooms

They accepted the booking despite having no rooms available, and with no staff working at the hotel we had to register with an app, then call a number to be told this by a call centre.
Stayed 2 nights in Jul 2025

4/10 Poor

Cintia

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Very good apartment, except the fact that the elevator was not working. However, there is a nigth club close by, so it is difficult to sleep most of the nights until 3:00am, unless you have good earplugs.
Stayed 3 nights in Jul 2025

2/10 Terrible

Erik

Disliked: Cleanliness, property conditions & facilities
Never received door code and had to book a different hotel night of horrible experience 1/100000
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Room comfort

Horrible

This Hotel decided to cancel my reservation hours before my check in time. Wife and I had driven 7 hours from PA to Chicago. I booked this room in February. There were no employees at the hotel to even help me. There is not a front desk or anything , its all done remotely (how convenient!)They also did not approve my refund as they said they would. Hotels.com helped me get in touch with the property but it took multiple days to even be sure i would get any money back. They have an F rating from the better business bureau. Should not be recommended by hotels.com. Do not give this property your money. They do not value guests.
Stayed 3 nights in Jul 2025

6/10 Okay

Valerie

Disliked: Cleanliness

Disappointed with hotel

Everyone there should call to make sure they’ve fixed the elevator. We were on the 4th floor go up the stairs with 3 suitcases. We walked up 63 stairs at least 5 times daily. There should have been water at least for the inconvenience. And I only had 2 towels and when I asked for more I was told to use the washing machine, I was on vacation not knowing I’d be washing everyday.
Stayed 5 nights in Jul 2025

2/10 Terrible

Pira

Disliked: Cleanliness, property conditions & facilities
The property canceled on us 4 hours prior to check in
Stayed 3 nights in Jul 2025

4/10 Poor

Troy

Liked: Cleanliness
Disliked: Property conditions & facilities
I don’t usually leave hotel ratings, but there were two major issues that made our stay a disappointment- no elevator and no AC. The hotel’s elevator was out of service for our entire stay. We were assigned the 4th floor. Air conditioning didn’t work in our room - it was 77 degrees inside. After one night, they switched our room to the 5th floor. No improvement. This is definitely a common complaint as both rooms were equipped with large oscillating fans. The lack of elevator did become quite annoying as it required us to climb 84 stairs every time we returned to our room. The hotel was very clean, and any staff we encountered were friendly. However, the lack of a working elevator and a functioning AC made this a very disappointing stay.
Stayed 4 nights in Jul 2025

2/10 Terrible

Robert

A fun trip nearly ruined

After booking my stay here for a short getaway to Chicago, I felt confident given previous positive experiences using hotels.com as well as the Marriott Bonvoy brand that I would have a lovely and affordable visit. Not so. Not even close. First, an email received prior to my arrival alerted me that their only elevator wasn't working, in a 5-story renovated warehouse building! But I never got to climb the stairs because around noon on the day of my arrival I received an email from Sonder cancelling my reservation. No call. No explanation. No apology. I had to scramble to find a much more expensive room elsewhere, and then had to demand a refund of the prepaid charge, which Sonder initially denied receiving. I will spare you additional unpleasant details. Suffice it to say I strongly advise anyone to avoid Sonder properties as all costs! Moreover, I question why hotels.com and especially Marriott would sully their reputations by associating themselves with such a slipshod and callous outfit.
Stayed 1 night in Jul 2025

10/10 Excellent

Maiten

Liked: Cleanliness, amenities, property conditions & facilities
The elevator wasn’t working
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Matthew

Liked: Room comfort

Close but no cigar

I really wanted to give this hotel a better score and i think a lot of it was due to issues with the elevator being out of service for over a week. When we took the stairs to get to our room, the stairwell was filthy. If you knew people had to take the stairs, then I would have spent time making that space much cleaner. The room itself was really nice, it had everything you wanted and had a cool design. Where they missed the mark were the little things.. The TV didn't work right (may have been the remote and didn't really care about watching TV so I did not reach out to get it fixed), the shower was really nice but the temp was a touch higher then lukewarm which was kind of disappointing. On the positive note, the location was great, had some really good places to eat and drink (Especially kaiser tiger. They had great food, solid craft beer list and the staff was top tier. They also runs shuttles to shows at the united center if you didn't want to make the 10-ish minute walk)
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashly

Travelled with family
Liked: Cleanliness, room comfort
Place was amazing! Loved the view from the 5th floor. Only suggestion is make sure the elevator works before you book. Would definitely book again and would love my same space. 10/10. Check for elevator though, or pack light.
Stayed 2 nights in Jul 2025

2/10 Terrible

Donald

Liked: Cleanliness, property conditions & facilities
Having the elevator not wotking in an old building with the unit being located on the 5th floor. I had 3 large suitcases that had to drag 5 floors made the entire stay miserable for a 62 year old with back problems. Management made zero efforts to resolve or provide compensation for guest their inconveniences. Absolutely miserable stay!!!!
Stayed 2 nights in Jul 2025

2/10 Terrible

Bailey

Travelled with partner
Sonder cancelled my reservation the day of our check in. The did not provide an explanation as to why it was canceled. I called Marriott and Sonder to get an answer and no explanation was provided. I messaged the hotel on the Expedia app and no response.
Stayed 2 nights in Jul 2025

2/10 Terrible

tynesha

Elevator was out of service, bedding wasnt clean
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller

Very bad service and communication

I checked into this hotel 7 pm on July 9, 2025 We entered lobby elevator was out of service We had to manually carry all 8 bags, each weighing 50 lb, up to the 4th floor. At checkout time, the elevator was still out of service, so we had to carry them all down again. I inquired about the elevator with other guests who informed me it had been out of service since the previous I complained multiple times through their 'Sondor' application, but received no response to the issue. they have no answer for this problem.
Stayed 3 nights in Jul 2025

2/10 Terrible

Kyle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
All around bad experience. Apparently I cant explain in detail because by review keeps getting rejected.
Stayed 1 night in Jul 2025

8/10 Good

Jamal

Travelled with partner
Liked: Cleanliness, amenities
Sonder By Marriott Was In A Great Location, Near Many Walkable Stores & Restaurants In The West Loop. The Studio Was Spacious With A Fully Functional Kitchen Space With Full Fridge. The Only Downside To The Space Was During A 3 Day Get Away The Elevator Was Out Of Service The Entire Time. This Wouldn’t Have Been Too Bad If We Stayed On The 2nd Or 3rd Floor But We Were On The 4th & The Stairway Had No AC. Nevertheless, I’d Stay Again But I Hope To Get Some Form Of Compensation For The Inconvenience
Stayed 3 nights in Jul 2025

2/10 Terrible

Spencer

Travelled with group
Liked: Cleanliness, room comfort

Double charged.

I was hoping for this to be a bit of a different review. It was a decent stay if not for the fact of some technical problems with the elevator and the soap dispenser in the bathroom. But unfortunately i was charged twice for my room and at the time of this review am left in the dark by Sonder on if or when i will have one of those charges reversed. Once that is fixed i will be able to give a more precise and thought out review with a more accurate score.
Stayed 2 nights in Jul 2025

8/10 Good

Meagan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Not as nice as we hoped

Room was extremely hot upon entry. Elevator was out and caused issues for us since we were on the 5th floor. Reported loud noises via the Sonder chatbot and didn't receive final resolution though the noises stopped after a couple hours.
Stayed 1 night in Jul 2025

8/10 Good

Eliot

Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator had broken down and the stairs were a challenge with luggage but the room was nice, good quality gym and the local options were great.
Stayed 1 night in Jun 2025