We had reserved a room at your hotel in April in preparation for the NorthCoast Festival along with a shuttle service through the festival, as the pick-up and drop-off locations were conveniently located near your hotel.
Upon arrival to check in, we were surprised to learn that our reservation had been canceled and no room was available for us. We were informed that an attempt had been made to contact us "as a courtesy," but as we were already traveling at the time we did not get the call and no voicemail was left explaining the situation. Furthermore, we were told the cancellation was due to a health hazard and it was "first come, first serve", which is not a typical practice we have experienced with hotel reservations. This led to the unfortunate situation where, despite having booked well in advance, we were left without accommodations.
All nearby hotels were fully booked, and since we are from Michigan, returning home was not a viable option. Thankfully, we were able to stay with family living about an hour away. While we appreciate the full refund issued for the room, we incurred additional expenses that were directly related to this inconvenience: $100 in Uber fees for transportation that ultimately served no purpose, and $100 in non-refundable shuttle fees that we were unable to use. We understand that unforeseen circumstances happen. However, the resolution and communication of these events fell short at our expense unfortunately.