I called in advance to find out the details of the airport shuttle and confirmed that it would be running. When I arrived, the shuttle was nowhere to be found. I called the hotel, and the front desk agent was extremely rude, laughing at me and saying, "I don't know who you spoke to, but the shuttle ended for the day." As I explained the situation, she just kept repeating, "There is no shuttle. There is no shuttle," growing increasingly rude. An uber trip was $55 for the three miles to the hotel. Meanwhile, around a dozen other hotel shuttles were running continuously. This might have been a perfectly fine property, but the lack of advertised service and the rudeness of the staff means I can't recommend this property or stay here again.