The staff is awesome, and the rooms are always clean and tidy. I only have one gripe: The rooms don't have microwaves in them, so you have to go to an even numbered floor, or down to the lobby to heat your food. That's unfortunate for me, because I'm a serious night owl, and I tend to eat very late. I hate having to put on clothes to go out of my room to warm up my food. Other than that, I absolutely LOVE this hotel!