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Crowne Plaza Chicago West Loop by IHG

3.5 star property

Photo gallery for Crowne Plaza Chicago West Loop by IHG

Exterior
American cuisine
Lobby lounge
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
25 South Halsted Street, Chicago, IL, 60661
  • Place, Old St Patrick’s Church
    ‪5 min walk‬
  • Place, University of Illinois Chicago
    ‪9 min walk‬
  • Place, Willis Tower
    ‪13 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(53 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony (High Floor)

9.0 out of 10
Wonderful
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (High Floor)

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Balcony

9.2 out of 10
Wonderful
(120 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (High Floor)

Suite, 1 Bedroom (High Floor)

Suite, 1 Bedroom (High Floor)

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Roll-in Shower (Communications)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior
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  • Free Wi-Fi
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About the area

Chicago

With a stay at Crowne Plaza Chicago West Loop by IHG in Chicago (Downtown Chicago), you'll be within a 5-minute drive of Millennium Park and Michigan Avenue. .This hotel is 0.8 mi (1.2 km) from Willis Tower and 1.4 mi (2.3 km) from United Center.

What's nearby

  • Old St Patrick’s Church - 5 min walk - 0.4 km
  • University of Illinois Chicago - 9 min walk - 0.8 km
  • Willis Tower - 13 min walk - 1.1 km
  • Merchandise Mart - 16 min walk - 1.3 km
  • Michigan Avenue - 2 min drive - 2.2 km

Getting around

  • Ogilvie Transportation Center - 8 min walk
  • Chicago Union Station - 9 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 33 min drive

Restaurants

  • ‪Parlor Pizza Bar - ‬5 min walk
  • ‪Zeus Restaurant - ‬4 min walk
  • ‪Green Street Smoked Meats - ‬5 min walk
  • ‪Sawada Coffee - ‬5 min walk
  • ‪Mr. Greek Gyros - ‬4 min walk

About this property

Crowne Plaza Chicago West Loop by IHG

Crowne Plaza Chicago West Loop by IHG offers 398 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. A pillow menu is available. LCD televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness center.
Stay in one of 398 guestrooms featuring LCD televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services and a vending machine.
Satisfy your appetite with American cuisine at Rye Deli & Drink, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Rye Deli & Drink - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.
RYE BAR - This bar serves dinner only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 54 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • RYE BAR
  • Rye Deli & Drink

Things to do

  • Gym

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (76 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 30 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 22.00 to 40.00 per person
  • Covered self parking fee: USD 54.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 60661,Hotel License

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chicago Crowne Plaza
Chicago Crowne Plaza Metro
Chicago Metro Crowne Plaza
Crowne Plaza Chicago
Crowne Plaza Chicago West Loop Hotel
Crowne Plaza Metro
Crowne Plaza Metro Hotel
Crowne Plaza Metro Hotel Chicago
Metro Crowne Plaza
Metro Crowne Plaza Chicago
Crowne Plaza Chicago - The Metro Hotel Chicago
Crowne Plaza Loop Hotel
Crowne Plaza Loop
Crowne Plaza Chicago - The Metro Hotel
Crowne Plaza Chicago West Loop
Crowne Plaza Chicago West Loop by IHG Hotel
Crowne Plaza Chicago West Loop an IHG Hotel
Crowne Plaza Chicago West Loop by IHG Chicago
Crowne Plaza Chicago West Loop by IHG Hotel Chicago

Crowne Plaza Chicago West Loop by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1335 out of 2024 reviews
Rating 8 - Good. 417 out of 2024 reviews
Rating 6 - Okay. 152 out of 2024 reviews
Rating 4 - Poor. 56 out of 2024 reviews
Rating 2 - Terrible. 64 out of 2024 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chuck

Stayed 4 nights in Dec 2025

10/10 Excellent

Rodolfo

Stayed 5 nights in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly/Helpful staff made for a great welcome!
Stayed 2 nights in Dec 2025

10/10 Excellent

Cristiane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and friendly staff
Stayed 1 night in Dec 2025

8/10 Good

Pramod

Travelled with group
Liked: Cleanliness, staff & service, amenities
the room was clean, the staff were friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

nicole

Stayed 1 night in Nov 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleased
Stayed 1 night in Dec 2025

8/10 Good

carrie

Liked: Cleanliness, staff & service, amenities
Nice friendly staff, good sized room
Stayed 1 night in Dec 2025

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2025

6/10 Okay

Firenza

Disliked: Property conditions & facilities
The rooms are a bit janky. Very old furniture and the beds weren’t comfortable at all. It was good for what it was but I probably won’t stay here again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Rodneca

Liked: Cleanliness, staff & service, amenities
Rooms were clean and spacious. Staff very friendly, helpful and great service.
Stayed 1 night in Dec 2025

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very courteous, accommodations very nice. The restaurant in the lobby was supposed to be open until 10, but the one night I had to eat late, they closed at 9:50. It would have been a 5 star if they had someone at the front door to assist unloading, opening the door, etc.
Stayed 3 nights in Dec 2025

4/10 Poor

Uber A.

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Room was too small.
Stayed 1 night in Dec 2025

10/10 Excellent

ANDRES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location it's the best from this hotel close to the Fulton Market. David in the restaurant area it's very friendly and makes you feel at home. Hotel staff in general are very nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

Cesar

Stayed 1 night in Dec 2025

10/10 Excellent

Barnaby

Stayed 1 night in Dec 2025

10/10 Excellent

Isaiah

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel/staff
Stayed 3 nights in Dec 2025

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

6/10 Okay

Jessica

Stayed 2 nights in Dec 2025

10/10 Excellent

Devin

Stayed 3 nights in Dec 2025

6/10 Okay

Kirsten

Business traveller
Disliked: Cleanliness
Was initially booked into a room that should be pulled from rotation until fixed: heavy damage to bed and furnishings, lingering smoke and chemical air freshener. To their credit, staff were very responsive and helpful and moved me to another room and comped breakfast. High marks to all staff, from front desk to housekeeping to restaurant team. But overall hotel is pretty threadbare, carpets and wallpaper are in poor condition, heater in second room didnt work and there was no heater in bathroom (cold start to a december morning), plumbing / water pressure poor, half the equipment in gym is broken (in the case of rower, dangerously so). The rates were low, for a reason. Not a terrible stay but wouldnt do it again. Excellent staff was the saving grace.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nishitkumar

Stayed 2 nights in Dec 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, parking accessibility, front desk clerk was also very nice and helpful
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Stayed 1 night in Dec 2025

10/10 Excellent

karlie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025