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citizenM Chicago Downtown

4.0 star property

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Exterior
Room, 1 King Bed, City View | View from room
Daily buffet breakfast (USD 20.00 per person)
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk

Explore the area

View map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(416 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(30 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Royal Sonesta Chicago Downtown
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, 3,018 reviews
The price is AU$288
includes taxes & fees
26 Nov - 27 Nov
The Royal Sonesta Chicago Downtown

About the area

Chicago

A stay at citizenM Chicago Downtown places you in the heart of Chicago, steps from Michigan Avenue and Chicago Riverwalk. .This hotel is 0.3 mi (0.4 km) from Millennium Park and 0.7 mi (1.2 km) from Grant Park.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • Art Institute of Chicago - 9 min walk - 0.8 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Sweetwater Tavern & Grille - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 280 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. 43-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Satisfy your appetite with international cuisine at CanteenM - open 24/7, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3036 out of 4021 reviews
Rating 8 - Good. 625 out of 4021 reviews
Rating 6 - Okay. 191 out of 4021 reviews
Rating 4 - Poor. 78 out of 4021 reviews
Rating 2 - Terrible. 91 out of 4021 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Stayed 3 nights in Jul 2025

2/10 Terrible

Dzmitry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst stay I’ve experienced ever.
Stayed 7 nights in Jul 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stays at CitizenM are always wonderful! The state is friendly, the hotels is clean, and modern.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at CitizenM, and I really liked it. The ipad controls felt a bit confusing to start but I got the hang of it eventually! Staff were superb, so friendly and helpful. Canteen had plenty of choice. I would have appreciated coffee in the room, but also appreciate that might be a Brit thing. Overall I would recommend and will stay again.
Stayed 3 nights in Jul 2025

8/10 Good

Jovany

Liked: Cleanliness, staff & service, property conditions & facilities
Would be back soon !
Stayed 6 nights in Jul 2025

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Property conditions & facilities
I can’t believe the good ratings this hotel gets! Beware, the hotel rooms are super small. It is like you are staying in a cabin on a cruise ship but smaller. It reminded me of a small trailer. You have to climb over your spouse to use the bathroom. The bathroom reminds me of a travel trailer bathroom with the toilet basically touching the shower. If you use the bathroom at night the light wakes up your partner due to the glass bathroom. The air conditioner was leaking water our whole stay and wasn’t cooling the room. You have to control everything with an iPad they provide in the room. I guess they think it is cool but it is a dud! I knew something was off hen they asked me if I have ever stayed at a citizen m hotel and went on to say that got rid of all the stuff you don’t you like the couch or any additional room. To me it is a total greed grab!
Stayed 3 nights in Jul 2025

10/10 Excellent

Keshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t order food but the bed and room was excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

april

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Beatriz Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at this hotel! The place itself was beautiful, clean and fun. The people were also very kind and helpful. Although the bedroom was small it was perfect for just my friend and I. It felt very comfortable when we wanted to come back and rest from our activities. We loved the bed by the window, the tv, and all the functions that came with the iPad. We were super impressed! I worked in the living room area before bed one night and it was very easy to work because it was quiet and cozy. I also loved getting a chance to use the “Ironing Heaven” room on our floor. Never had anything like this at other hotels. Overall experience was great!
The lobby area was very comfy and I lived the fun and interesting decor!
I love the bed by the window. It was easy to connect my phone to the tv. The iPad functions were amazing!
My work area before bed was great! Some light work before getting to sleep.
My view from the bed every morning was fantastic!
Stayed 2 nights in Jul 2025

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! In close proximity to everything there is to do. We even able to stop to cool off during our walking travels.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natalya

Stayed 1 night in Jul 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Modern touches. Nice hotel bar and sitting area. Prime location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and very accommodating!
Stayed 1 night in Jul 2025

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient great staff
Stayed 3 nights in Jul 2025

8/10 Good

Elijah

Travelled with partner
Liked: Cleanliness, staff & service
Great room and hotel. Loved the lobby and the terrace. The iPad in the room was pretty cool and the bed was comfortable. No complaints with the bathroom. I wish there was an ice machine, I had to get ice from the bar in the lobby. It would be nice to have some discounted parking, but I was able to park across the street at the Illinois center just fine. Overall, solid hotel and I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Mcnailz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love love love this location the staff was amazing so professional and down to earth I love how convenient it is to all things Chicago and I love the ambience as soon as u walk in if your thinking about it do it
Stayed 4 nights in Jul 2025

10/10 Excellent

Colin

Stayed 2 nights in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Bradly

Stayed 3 nights in Jul 2025

10/10 Excellent

Walter

Stayed 3 nights in Jul 2025

6/10 Okay

Lilly

Stayed 2 nights in Jul 2025

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly stuff. Lovely atmosphere. Room is small, but it’s downtown so I can’t complain.
Stayed 5 nights in Jul 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean! Also very friendly and helpful staff!
Stayed 4 nights in Jul 2025

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Please upgrade your HVAC system. Could have fallen several times because of condensation on the floor. You are in a great location and have the potential to be beyond amazing. Your breakfast is awesome and the staff was very considerate. Shout out to Jack who makes sure you pay for the breakfast 😉
Stayed 3 nights in Jul 2025