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Tierra Maya Hotel Spa & Sanctuary

2.5 star property

Photo gallery for Tierra Maya Hotel Spa & Sanctuary

Outdoor pool, pool loungers
Point of interest
Point of interest
Double Room
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪13 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room Standard

In-room safe, blackout curtains, iron/ironing board, free WiFi

Double Room Standard

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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The price is AU$145
includes taxes & fees
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About the area

Bacalar

Located in Bacalar (Bacalar Centro), Tierra Maya Hotel Spa & Sanctuary is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. .This hotel is 3 mi (4.8 km) from Cenote Cocalitos and 23.4 mi (37.7 km) from Palacio Municipal De Othon P. Blanco.

What's nearby

  • Municipal Spa of Bacalar - 5 min walk - 0.4 km
  • Zócalo - 6 min walk - 0.6 km
  • Fort of San Felipe - 6 min walk - 0.6 km
  • Laguna Bacalar Ecological Park - 13 min walk - 1.1 km
  • Ecopark Bacalar - 18 min walk - 1.5 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Mr. Taco - ‬3 min walk
  • ‪I Scream Bar - ‬5 min walk
  • ‪Navieros Bacalar - ‬3 min walk
  • ‪gelato artesanal - ‬4 min walk
  • ‪Mexa de Barrio - ‬5 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

Tierra Maya Hotel Spa & Sanctuary offers 10 air-conditioned accommodations with espresso makers and safes. 40-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 10 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Take advantage of the hotel's room service.
Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Tierra Maya Spa Sanctuary

Tierra Maya Spa Sanctuary Bacalar

Tierra Maya Hotel Spa Sanctuary

Tierra Maya Hotel Spa Sanctuary Bacalar

Tierra Maya Spa & Sanctuary

Tierra Maya Hotel Spa & Sanctuary Hotel

Tierra Maya Hotel Spa & Sanctuary Bacalar

Tierra Maya Hotel Spa & Sanctuary Hotel Bacalar

Tierra Maya Hotel Spa & Sanctuary Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 71 reviews
Rating 8 - Good. 17 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jenna

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Very nice place clean and they take good care of you and your needs
Stayed 2 nights in Jan 2026

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025

2/10 Terrible

Liron, cresskill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024

10/10 Excellent

V

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mariana

Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023

10/10 Excellent

marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel 2 blocks from the lake and Center. The garden and pool are serene. Breakfast was at a nearby restaurant where the options where plentiful and their coffee was excellent. Wifi was good.
Stayed 2 nights in May 2021

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They space it as very clean relaxing and decorated very tasteful. Staff very helpful .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place , they also give you breakfast or dinner at a local restaurant 🙂 would stay again
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. This place is close to the fowtown area only two/three blocks from the Lake.. Thanks Maria (receptionist) for everything, you made our stay unforgettable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Beware of nice room pictures...

One of the new boutique hotels in the center of Bacalar. Good location 2 blocks from the Laguna and nice restaurants like the Playita, also 5 mn from the main city square However, the nice room pictures tend to give a false impression. The hotels is just a few rooms along a corridor, around a garden. The rooms themselves are nice and the pictures are accurate, so not misleading, but overall the hotel is nowhere near a luxury boutique hotel with spa. The rooms are directly on the street, so you get to hear cars passing by, so no Sanctuary here I paid around 100 USD for one night, for this price there are other places in Bacalar which are better value for money, especially if they have direct access to the laguna Also beware Google Maps indicates the hotel as being on Calle 16, whereas it is located on Calle 26
Stayed 1 night in Feb 2019

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
El número y dirección en la página es incorrecto está a unas calles más
Stayed 1 night in Aug 2025

6/10 Okay

JULIAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Stayed 1 night in Jun 2025

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal
Stayed 1 night in Jun 2025

10/10 Excellent

blanca patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025

10/10 Excellent

Uriel

Stayed 2 nights in Mar 2025

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025

8/10 Good

Daniela Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025

6/10 Okay

Aurelie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025