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Castlewood Inn

2.0 star property

Photo gallery for Castlewood Inn

Outdoor pool
Deluxe Room, 1 King Bed, Non Smoking
Balcony
Property grounds
Desk, blackout curtains, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View map
3695 Soco Rd. (Hwy. #19), Maggie Valley, NC, 28751
  • Place, Maggie Valley Festival Grounds
    ‪9 min walk‬
  • Place, Wheels Through Time Museum
    ‪15 min walk‬
  • Place, Cataloochee Ski Area
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

Deluxe Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About the area

Maggie Valley

When you a stay at Castlewood Inn in Maggie Valley, you'll be in the mountains, just steps from Fantasy Golf & Game Room and Maggie Valley Opry House. .This motel is 15.1 mi (24.3 km) from Great Smoky Mountains National Park and 15.3 mi (24.7 km) from Harrahs Cherokee Casino.
View more Motels in Maggie ValleyOpens in a new window

What's nearby

  • Maggie Valley Gem Mine - 4 min walk - 0.4 km
  • Maggie Valley Festival Grounds - 9 min walk - 0.8 km
  • Wheels Through Time Museum - 15 min walk - 1.3 km
  • Tube World - 2 min drive - 2.0 km
  • Cataloochee Ski Area - 13 min drive - 8.4 km

Getting around

  • Asheville Regional Airport (AVL) - 45 min drive

Restaurants

  • ‪Maggie Valley Restaurant - ‬18 min walk
  • ‪Joey's Pancake House - ‬12 min walk
  • ‪Guayabitos - ‬5 min walk
  • ‪Pop's Grits & Eggs - ‬8 min walk
  • ‪Butts On The Creek - ‬4 min drive

About this property

Castlewood Inn

Motel in Maggie Valley with free parking
Castlewood Inn offers 28 air-conditioned accommodations with hair dryers and complimentary toiletries. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and barbecue grills.
Featured amenities include a 24-hour front desk, luggage storage, and a vending machine. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Built in 1965
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Property is also known as

Castlewood Inn
Castlewood Inn Maggie Valley
Castlewood Maggie Valley
Castlewood Hotel Maggie Valley
Castlewood Inn Motel
Castlewood Inn Maggie Valley
Castlewood Inn Motel Maggie Valley

Castlewood Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 165 out of 489 reviews
Rating 8 - Good. 177 out of 489 reviews
Rating 6 - Okay. 77 out of 489 reviews
Rating 4 - Poor. 30 out of 489 reviews
Rating 2 - Terrible. 40 out of 489 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kota

Travelled with group
Liked: Amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Aug 2025

2/10 Terrible

Robby

Disliked: Cleanliness, staff & service, property conditions & facilities
There was debris around the walk way very limited parking there was no staff while we were there. air conditioner was busted up and sounded like it was about to die. I do not recommend this motel. Rooms were dirty. Pool was not open (in July seriously?!) ran out of toiletries and no one was there to replace. Called to try to speak to someone and supposedly the office is sticking to cancellation policy which I was not cancelling needed supplies. So poor communication from the property. Which owners were moving why did they care ? Very poor experience
Stayed 3 nights in Jul 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not our typical style of stay, but not horrible.

This is reviewed by someone that typically stays in timeshares and resorts but enjoys experiencing small town motels every now and again. Stay was good. 3 nights with family. Frankie, the front staff person, was very accommodating and nice. Rooms are being updated but are very small. Enough room for the beds and furniture but not much else. The bathroom is very very small. Best to keep in mind if you are a larger person. Also beds are VERY firm. I struggled with sleeping because of my back. I have lower back issues and the mattress irritated them. I woke up numerous times due to lower back pain. My spouse also had issues but slept through the night. The kids had no problems haha. Self check in is not currently available but it wasn’t an issue, Frankie helped with everything and we didn’t miss it. The pool is not currently open. Another thing to keep in mind if you are looking to book for that reason. This did not bother us because we planned to swim in the local swimming holes and do some tubing if possible but it ended up being rainy and chilly anyways so swimming was out either way. Also there is no breakfast available. I’m not sure if they offer it but just saying. Overall we would stay again for another short trip if we were in Maggie Valley. PS, do yourself a favor and drive down a mile or so left of the motel and stop at Gates Flea Market and see Joy at the Snack Shack. The food is affordable and amazing! Don’t judge a book on this place, for real it is so good.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service
We have visited Maggie Valley at least 5 times. This is the perfect place if you are on a budget. I also love that it's pet friendly. The rooms are very clean and the owners and the staff are extremely welcoming and will get you what you need, such as extra towels, trash bags, etc. There are so many local shops that are within walking distance. There is a coffee shop right across from the Motel. There is a many golf/putt putt place directly beside the Motel. The only thing that I hope will be changed is that some of the rooms need an update. It's a little dated. Other than that, I will always stay here when I visit Maggie Valley.
Stayed 1 night in Jul 2025

8/10 Good

Nathan

Liked: Property conditions & facilities
The place is older, but it was clean. The hot water in the shower was awesome!! Very friendly people running it!
Stayed 1 night in Jul 2025

8/10 Good

CAROL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Out of Order but Deception is working

A pool is listed as an amenity- NO POOL- NOT open this year. Our room was half way remodeled with wallpaper peeling in places especially the bathroom. They are redoing 1/2 of the hotel so you can forget and peace after 9am. We were barely given any towels or linens for our 3 day stay. There is only a very thin cover on the bed so bring your own blankets. The TV had a blue line down it when on- The only soda machine is out of order- We had to drive to Lake Junaluska's community pool and pay 20.00 just to have a day by the pool. Hotel. Com did give us 50.00 on our account for the pool- but in my opinion they should have refunded the whole amout. I am not one to complain but this was too much!
Stayed 3 nights in Jul 2025

4/10 Poor

Dale, NEBO

Disliked: Cleanliness, amenities, property conditions & facilities
It was a dump. The room I had was clean. Shower door was from hell. Coffee Pot was dead. No pool no breakfast as Expedia promoted. So I checked out early.
Stayed 3 nights in Jun 2025

6/10 Okay

Felicia

Travelled with partner
The room was dated but very clean, service was good. Just a suggestion, would be impressive to have a a breakfast bar with pastries. Also listed as having a pool. However, the pool wasn’t open.
Stayed 2 nights in Jun 2025

10/10 Excellent

Wes, Rockngham

Liked: Cleanliness, amenities, property conditions & facilities
Great place , Staff was wonderful
Stayed 7 nights in Jun 2025

8/10 Good

Stacy

Liked: Cleanliness
Disliked: Amenities
Property has no pool as advertised. Has no eating utensils - had to ask at front desk, was an effort to find a fork. Room smelled of cat urine. Clean, but stank. Hotel is very dated and needs upgrading. Grounds were clean and swept daily. Maid service was prompt and efficient.
Stayed 2 nights in Jun 2025

10/10 Excellent

Freddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Internet was so poor it was unusable otherwise a clean facility and good stay
Stayed 1 night in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 2 night stay was pleasant. Our room was very clean. My biggest issue is the heat/air is above the sink by the bathroom, so it is hard to reach. Had to use a chair to reach it.
Stayed 2 nights in May 2025

6/10 Okay

Lora

Travelled with family, Business traveller
Disliked: Cleanliness
one of those.. you get what you pay for. I expected things to be a little out dated but could had been better cleaned.. They were a musky odor in our room. The beds were comfortable and clean! The check in gentleman was not rude per se but was not friendly at all. Treated me like a nuisance because I was checking in. I will say if you are looking for an old school road side motel.. this is your vibe!
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Donta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Maria

Update the $ for pets per pound on Hotel.com website. Explain things like, check out time, that there is no continental brrakfast service, etc Air rooms out and fix the little things.
Stayed 1 night in May 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. This makes 3 times we stayed at Castlewood Inn.
Stayed 2 nights in Apr 2025

8/10 Good

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom was dated, bathroom needs an upgrade.
Stayed 1 night in Apr 2025

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for a long stay
Stayed 5 nights in Apr 2025

8/10 Good

Lisa, York

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean hotel. If you are wanting a fancy hotel, then this hotel is not for you. We liked it because we were able to take our dog. It is a dated hotel, but was very clean and we felt safe staying there. We would definitely stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Chrissy

Travelled with partner
Liked: Cleanliness, staff & service
I thought the hotel room was great especially for the price. The building is a little outdated, but the rooms are very clean. The staff was super friendly and even asked if we needed anything the next day (towels, soap, etc). I loved all the shops around the hotel, as a tourist it was great to walk. We were close to some great Restaurants. Go to Pop's Butt's on the Creek....The food was Ahmazzing. Only 20 minutes from Cherokee. I loved my time there! I will stay again! Overall great stay!
Stayed 2 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025