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Close to airport. Staff is hard working and solution oriented. Check-in was slow and we were offered rooms in the smoking floor in spite of clearly specifying non smoking in our booking. We had to switch rooms the next day - overall, very inconvenient.
The best out of 3 times i stayed. Had a better view and the pool was cleaner than ladt time. The staff are wonderful, especially Adithya, the front desk clerk who showed us our room. We had a very relaxing 2 night stay.
Beautiful hotel. Check in went smoothly. When checking out did not get the same treatment. Receptionist Anamika was fussy about booking a taxi to the airport. She claimed only one taxi was available and we needed to go early as they had a pickup at the airport same time. I found this hilarious for a five star hotel. As we were already paying a premium for their taxi service and were refused commute. Then another receptionist helped us book the taxi for a later time.
P.
Stayed 2 nights in Feb 2025
8/10 Good
Venkatesh, Wayne
Travelled with family
5 Feb 2025
Liked: Cleanliness
Good property a bit aged, they upgraded to a larger room but didn’t tell us it was a smoking floor. Location was great
A great hotel in Chennai. Good quality and better value than another 5* hotel I've previously stayed in. The evening buffet was very good and the hotel has a lovely Infinity pool on the roof. If you book at check in the price is cheaper. They upgraded me to a suite which was very spacious. Only negative was a slightly damp/musty smell in the sitting area and one window in the hallway where I couldn't work out how to close the curtains which had an electronic drawing mechanism.
Conveniently located and value for money. Good staff with a positive attitude. Want to appreciate Kulu, Adam and Aditya in the front office for the professional service and approach. Clean and a very safe place.