We had 4 adults and 5 children traveling for our Christmas vacation. Upon arriving, i was met by probably the rudest and most negative person I've encountered at any hotel. During check in, she informed me that a $200 hold would be added for damages and would not be lifted for several days. This started my uneasy feeling but since we were on vacation and traveled so far, i tried to make the best of it and remain positive. We had 2 "suites". When entering one of the rooms, i noticed some damages so I took photos in case they tried to blame us due to the $200 + hold which impacted our vacation spending. I returned to the front desk trying to still remain positive. I asked the lady how her night was going to which she again rudely replied, "it's probably about to get worse." I then realized she was just a very unpleasant person. I informed her that I took pictures of some damages so I wouldn't be charged for them and wanted to make her aware in advance. She then started, "the cleaning staff wouldn't notice the damage anyway." So after returning to the room, we were ready for bed. I noticed the ceiling which I feel really needs addressed but did not want to discuss with the front desk because of my concern that we would be asked to leave since she already had the worst attitude and didn't want to risk having to find another hotel and ruining our Christmas vacation. I am submitting the photos and do not recommend anyone to stay at this hotel. I would rather sleep in my truck.