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Charlottetown Inn & Conference Centre

3.5 star property

Photo gallery for Charlottetown Inn & Conference Centre

Lobby
Fitness studio
Premium bedding, in-room safe, blackout curtains, iron/ironing board
Renovated 1 Queen Bed Suite - Main Building | Private kitchen
Indoor pool

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Charlottetown

A stay at Charlottetown Inn & Conference Centre places you in the heart of Charlottetown, within a 5-minute walk of St. Paul's Church and Public Archives and Records Office. .This hotel is 0.2 mi (0.4 km) from Province House National Historic Site of Canada and 0.2 mi (0.4 km) from The Mack.

What's nearby

  • Historic Charlottetown Waterfront - 5 min walk - 0.5 km
  • Victoria Row - 5 min walk - 0.5 km
  • St. Dunstan's Basilica - 5 min walk - 0.5 km
  • Confederation Centre of the Arts - 7 min walk - 0.6 km
  • Charlottetown Port - 8 min walk - 0.7 km

Getting around

  • Charlottetown, PE (YYG) - 10 min drive

Restaurants

  • ‪Hunter's Ale House - ‬4 min walk
  • ‪Receiver Coffee Co. The Brass Shop Roastery & Breadworks - ‬6 min walk
  • ‪Pretzel Pint & Pickle - ‬7 min walk
  • ‪Hopyard - ‬6 min walk
  • ‪Leonhard's Cafe & Bakery - ‬5 min walk

About this property

Charlottetown Inn & Conference Centre

Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Charlottetown hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access and a vending machine.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 16 2025 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
17 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the fitness facility, and guests under 15 years old are only allowed in the swimming pool with adult supervision

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 223 out of 1488 reviews
Rating 8 - Good. 307 out of 1488 reviews
Rating 6 - Okay. 336 out of 1488 reviews
Rating 4 - Poor. 309 out of 1488 reviews
Rating 2 - Terrible. 313 out of 1488 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

8/10 Good

Kaley

Stayed 2 nights in Dec 2025

10/10 Excellent

Lynn

Stayed 1 night in Dec 2025

2/10 Terrible

Ana

Stayed 1 night in Dec 2025

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
There was no heat or hot water in our room on the second day of our stay. The temperature went down to 12.5 C overnight. There had been a burst pipe. There was also no breakfast offered on the second day. I understand that things can happen but there was no compensation or alternate room offered. We won’t be staying there again.
Stayed 2 nights in Dec 2025

6/10 Okay

Hugh

Room was on opposite side of the road. Told to go around back to park an
Stayed 1 night in Dec 2025

4/10 Poor

Shawn

Stayed 1 night in Dec 2025

10/10 Excellent

Jacqueline

Stayed 1 night in Oct 2025

8/10 Good

Alex

Stayed 2 nights in Nov 2025

6/10 Okay

Tyler

Stayed 1 night in Nov 2025

8/10 Good

Wayne

Liked: Cleanliness, amenities
The staff was very courteous. The paint was peeling off the wall in the bathroom. There was a bit of noise in the hall after 11 pm.
Stayed 1 night in Nov 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Amenities, property conditions & facilities
Nice and convenient place to stay. Walking distance. Quiet. Quick check in to get settle in our room
Stayed 1 night in Nov 2025

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, great staff. Enjoyed our stay there
Stayed 1 night in Nov 2025

2/10 Terrible

Kayla

Poor customer service I had just booked a room there last week and everything went well with the reservations, but for some reason tonight they would not book me in because I was using a debit Visa so I am wanting a refund
Stayed 1 night in Nov 2025

8/10 Good

wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Enjoyed the breakfast. Great location.
Stayed 4 nights in Nov 2025

8/10 Good

Melanie, Dieppe

Stayed 3 nights in Nov 2025

2/10 Terrible

Robert

room was very cold- I like a warm temperatue while sleeping. found a bug in my bed. Would never stay there again. Portable heater didnt help. I asked for a room on the first floor. Got the impression they wanted to rent out the rooms on the third floor. However live and learn.
Stayed 3 nights in Nov 2025

8/10 Good

Josh

Good staff
Stayed 2 nights in Nov 2025

6/10 Okay

Yvette

Room 160 - fridge
Stayed 1 night in Nov 2025

10/10 Excellent

Karlee Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, I liked the tunnel between the two hotels
Stayed 8 nights in Oct 2025

6/10 Okay

Jo-Anne

A very dated location. Check in service was fine. No elevator to the next floor up. Room has a musty smell, however for the price and for one night it is fine. The beds are quite comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

ANGELA

Stayed 1 night in Nov 2025

4/10 Poor

Prabhjot

Stayed 1 night in Nov 2025

6/10 Okay

Stephen, East Petpeswick

Liked: Staff & service, amenities
Disliked: Cleanliness
Few issues with the room so had to move to another. Internet service was poor at both. Few other things not working but currently undergoing renovations so hopefully will rectify soon. Pool was lovely.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

2/10 Terrible

Derrick

Stayed 2 nights in Nov 2025