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Embassy Suites Hotel Charlotte

3.5 star property

Photo gallery for Embassy Suites Hotel Charlotte

Bar (on property)
Indoor pool
Exterior
Reception
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Parking available
  • Room service

Explore the area

View map
4800 S Tryon St, Charlotte, NC, 28217
  • Place, Bank of America Stadium
    ‪7 min drive‬
  • Place, Charlotte Convention Center
    ‪7 min drive‬
  • Place, SouthPark Mall
    ‪8 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Non Smoking (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking

  • 102 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Parlor)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking (Parlor)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(36 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(11 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(52 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking, Corner

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Suite, 1 King Bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Conference)

Premium Suite, 1 King Bed, Non Smoking (Conference) | Living area

Premium Suite, 1 King Bed, Non Smoking (Conference)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Premium Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

King, Premium Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Bathtub

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Suite, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Charlotte

Located in Charlotte, Embassy Suites Hotel Charlotte is within a 10-minute drive of Charlotte Convention Center and Bank of America Stadium. .This hotel is 4.3 mi (7 km) from NASCAR Hall of Fame and 4.6 mi (7.5 km) from Spectrum Center.

What's nearby

  • Bank of America Stadium - 7 min drive - 7.5 km
  • Charlotte Convention Center - 7 min drive - 7.9 km
  • NASCAR Hall of Fame - 7 min drive - 7.9 km
  • Spectrum Center - 8 min drive - 8.6 km
  • SouthPark Mall - 8 min drive - 8.1 km

Getting around

  • Woodlawn Station - 1 min drive
  • Charlotte Station - 13 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 9 min drive

Restaurants

  • ‪Circle K - ‬4 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Cook Out - ‬10 min walk
  • ‪The Olde Mecklenburg Brewery & Biergarten - ‬15 min walk
  • ‪Rally - ‬19 min walk

About this property

Embassy Suites Hotel Charlotte

Hotel with free breakfast, in the vicinity of Charlotte Convention Center
Embassy Suites Hotel Charlotte offers 274 accommodations with MP3 docking stations and safes. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature down comforters. 42-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlotte hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 274 guestrooms featuring refrigerators and LCD televisions. Your bed comes with down comforters, and all rooms are furnished with double sofa beds. Satellite programming and MP3 docking stations are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features wireless internet access (surcharge), wedding services, and a television in a common area. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.
Enjoy American cuisine at E'terie Grill & Lounge, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include wired internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 13003 square feet (1208 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary on-the-go breakfast is served each morning between 7:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
E'terie Grill & Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 mi
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • E'terie Grill & Lounge

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 13,003 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Charlotte
Embassy Suites Hotel Charlotte
Embassy Suites Charlotte
Embassy Suites Hotel Charlotte Hotel
Embassy Suites Hotel Charlotte Charlotte
Embassy Suites Hotel Charlotte Hotel Charlotte

Embassy Suites Hotel Charlotte Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 479 out of 1008 reviews
Rating 8 - Good. 195 out of 1008 reviews
Rating 6 - Okay. 127 out of 1008 reviews
Rating 4 - Poor. 93 out of 1008 reviews
Rating 2 - Terrible. 114 out of 1008 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carmelia

Stayed 1 night in Jun 2025

10/10 Excellent

Kari Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this last minute as a family of 4 and have zero complaints! Breakfast was great and everyone was friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

Wayne

Great hotel and great staff Would stay there again, convenient to everything in Charlotte
Stayed 3 nights in Jun 2025

10/10 Excellent

Joyce

Stayed 2 nights in Jun 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about our stay with 3 kids.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person, Nia. was congenial and upgraded us. She remained calm and professional even when inundated with questions by an inexperienced staff person
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas, Wadsworth

Stayed 1 night in Jun 2025

10/10 Excellent

Yvette

Stayed 1 night in Jun 2025

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is the worst. Refrigerator did not work, pool closed, a/c . Not cool. we had dinner at bar restaurant. Kept forgetting requested food items, and I had to request fries for our child three times as well as desert. When I got bill, they charged me three times for those items. So every time i told them we did not get item, they readded to bill. Our daughter and son we with us. Their truck window was smashed and car broken i to. When police came, they asked who recommended the hotel to us and said they have break in and robery calls there 3 times a week. Tried to speak to manager, never available, said she was not on site.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jacob

Stayed 1 night in Jun 2025

10/10 Excellent

Sherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Keith

Stayed 2 nights in Jun 2025

8/10 Good

Spence

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Dennis

Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Cirsten

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked th complimentary happy hour tickets and snacks. One of the sinks didn't work
Stayed 1 night in Jun 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It eas a very busy weekend and only 1 person working front desk during check in causing a very long wait. Breakfast was great, but very understaffed again for the amount of people staying. Room was clean and comfortable.
Stayed 1 night in Jun 2025

6/10 Okay

Linda

Stayed 1 night in Jun 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Montoya

Liked: Cleanliness, property conditions & facilities
The property is very nice and modern! I love the elevator set up and the room set ups! When we entered the room it was nice but the toilet was clogged…that was really the only thing that was wrong! Other than that, I would stay again!
Stayed 1 night in Jun 2025

8/10 Good

Davelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Shower could have been better
Stayed 1 night in Jun 2025

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in May 2025

10/10 Excellent

Ashlei

Liked: Cleanliness, amenities, property conditions & facilities
property very new, renovated with great amenities
Stayed 1 night in Apr 2025

4/10 Poor

Nikola

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff at the reception was very unpleasant, they had a 50$ deposit requirement which was fine, also a charge for parking at the hotel we already payed around 400$ for, but then once the payment went through there was an additional charge of 270$ after coming back to the reception and asking what it was for they said that we had selected to pay at the hotel instead of over Expedia which was not true, I had offered to show them the receipts which they didn’t really care for and they said there is nothing they can do and that we would have to either come back or call the supervisor on Monday which was the day after we had left. The staff it self was once again very unpleasant with an exception of a few people, the surrounding area is terrible especially considering the price of the hotel. I would strongly encourage anyone to look into other hotels don't waste your time, money or patience with a place like this!
Stayed 1 night in May 2025