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The Independence Inn Charlotte/Matthews Hotel

3.0 star property

Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Reception
Free daily buffet breakfast
Point of interest
Standard Room, 2 Double Beds, Refrigerator & Microwave
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

View map
2501 Sardis Road N, Charlotte, NC, 28227
  • Bojangles' Coliseum
    ‪11 min drive‬
  • Ovens Auditorium
    ‪11 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About the area

Charlotte

Located in Charlotte (East Forest), The Independence Inn Charlotte/Matthews Hotel is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. .This hotel is 8.3 mi (13.4 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

What's nearby

  • Bojangles' Coliseum - 11 min drive - 12.3 km
  • Ovens Auditorium - 11 min drive - 12.3 km
  • Spectrum Center - 16 min drive - 18.0 km
  • SouthPark Mall - 16 min drive - 13.4 km
  • Bank of America Stadium - 17 min drive - 19.3 km

Getting around

  • Charlotte Station - 17 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 24 min drive

Restaurants

  • Cook-Out
  • ‪McDonald's - ‬3 min drive
  • ‪Custom Home Pubs - ‬2 min drive
  • ‪New Zealand Cafe - ‬18 min walk
  • ‪Cracker Barrel - ‬2 min drive

About this property

The Independence Inn Charlotte/Matthews Hotel

Hotel with free breakfast, in the vicinity of Bojangles' Coliseum
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. This hotel also features a banquet hall and a vending machine.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 307 reviews
Rating 8 - Good. 60 out of 307 reviews
Rating 6 - Okay. 55 out of 307 reviews
Rating 4 - Poor. 31 out of 307 reviews
Rating 2 - Terrible. 31 out of 307 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service, amenities
They definitely need to do some updating. In my room paint is peeling from the ceiling, tub has mold, and tub dripping. On a positive note, the bed was comfortable. If you don’t mind some of the things I wrote it wasn’t a bad experience.
Stayed 2 nights in May 2025

4/10 Poor

Andreas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Cindy

Stayed 1 night in May 2025

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Annemarie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I checked the reviews before booking—this place had great rating, and I figured we could manage a short night in an older hotel. Big mistake. While North Carolina’s roads are beautiful, the hotel’s parking lot was had potholes, trash on the ground, and overflowing garbage bins. Several homeless scattered around the parking lot which made the area feel unsafe with my daughter. Inside, the smell of marijuana. The elevator had some issues, the sheets looked old and worn. The only other access out of the hotels was via outdoor stairs, which had several blind spots—and one had a homeless person. Really! We stayed in the room for a short time left at night, rushing to our car and booking a different hotel. Never again.
Stayed 1 night in May 2025

8/10 Good

Johnny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Internet quality

I was on the 3rd floor but the suffered Internet issues. It wouldn't stay connected. dear done?not just crappy Internet service?
Stayed 1 night in Apr 2025

6/10 Okay

Ilknur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a one-night trip! In the avarage!!
Stayed 1 night in Mar 2025

8/10 Good

mafatta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Custer service is amaizing. The staff is great the area is safe the house keepers work extremely hard to give people a comfortable stay. The front desk people work fast to process people there rooms . And everything is extremely clean.
Stayed 1 night in May 2025

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff. The only real problem was the elevator buttons didn’t work.
Stayed 1 night in May 2025

2/10 Terrible

Shaun

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Outside smelled like pee and cigarettes, inside was unclean. Toilet not flushed. Water temp/pressure wildly inconsistent. Late night there were people running yelling clapping down the halls. TONSSSS of weed and cigarette smoke coming through to our room late night which woke us up. I don’t believe the sheets were cleaned right. Very gross hotel
Stayed 3 nights in May 2025

10/10 Excellent

Albert

Stayed 1 night in May 2025

10/10 Excellent

Jaime, Silver Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Keshon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went very smoothly, staff very nice and friendly
Stayed 1 night in May 2025

8/10 Good

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stsy
Stayed 1 night in May 2025

6/10 Okay

J

Liked: Staff & service
Stayed 2 nights in May 2025

2/10 Terrible

Dwayne Allen

Disliked: Cleanliness, property conditions & facilities
The hotel photos on the website were old. I was placed in an adjoining room as solo traveler on the 1st floor. The desk attendant announced my room number while some stranger stood behind me. I did not feel safe. The room was dirty - carpet stains, sagging bed, desk chair had stains. I sat on a bath towel to keep from getting dirty. I did not stay there, I searched for a new hotel and checked out.
Stayed 2 nights in May 2025

10/10 Excellent

Albert

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Weird vibes

One of the ceiling lights in our room didn’t work, there was a broken exit door next to our room that didn’t lock, and it just didn’t feel clean.
Stayed 2 nights in May 2025

4/10 Poor

Hope

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

No thank you

This place wasn’t great. Mold along the a/c, water damage along the ceiling. Picture on the wall had broken glass. Bugs.
Stayed 2 nights in May 2025

8/10 Good

Bashan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only was surprised that the hotel didn’t take cash app, Apple Pay chime, and something else
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and good food
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Albert

Stayed 1 night in May 2025

8/10 Good

coquintela

Stayed 2 nights in May 2025