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SureStay by Best Western Charlotte Matthews

3.0 star property

Photo gallery for SureStay by Best Western Charlotte Matthews

Reception
Point of interest
Point of interest
Standard Room, 2 Double Beds, Refrigerator & Microwave
Free daily buffet breakfast

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

View map
2501 Sardis Road N, Charlotte, NC, 28227-7724
  • Place, Bojangles' Coliseum
    ‪11 min drive‬
  • Place, Ovens Auditorium
    ‪11 min drive‬
  • Place, SouthPark Mall
    ‪16 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Bathtub)

  • Sleeps 2
  • 1 King Bed

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About the area

Charlotte

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. .This hotel is 8.4 mi (13.5 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

What's nearby

  • Bojangles' Coliseum - 11 min drive - 12.3 km
  • Ovens Auditorium - 11 min drive - 12.3 km
  • Spectrum Center - 15 min drive - 18.3 km
  • SouthPark Mall - 16 min drive - 13.4 km
  • Bank of America Stadium - 16 min drive - 19.7 km

Getting around

  • Charlotte Station - 18 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 28 min drive

Restaurants

  • ‪Custom Home Pubs - ‬2 min drive
  • ‪Cook-Out - ‬16 min walk
  • ‪Taco Bell - ‬14 min walk
  • ‪New Zealand Cafe - ‬18 min walk
  • ‪Krispy Kreme - ‬19 min walk

About this property

SureStay by Best Western Charlotte Matthews

Hotel with free breakfast, in the vicinity of Bojangles' Coliseum
SureStay by Best Western Charlotte Matthews offers 93 accommodations with safes and complimentary newspapers. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, complimentary toiletries, and hair dryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. This hotel also features a banquet hall and a vending machine.
A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

Reviews

SureStay by Best Western Charlotte Matthews Reviews

7.4

Good

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 135 out of 335 reviews
Rating 8 - Good. 63 out of 335 reviews
Rating 6 - Okay. 57 out of 335 reviews
Rating 4 - Poor. 38 out of 335 reviews
Rating 2 - Terrible. 42 out of 335 reviews

Reviews

6/10 Okay

Laurel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs to be updated, properly maintained.
Stayed 2 nights in Aug 2025

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping
Stayed 1 night in Jun 2025

10/10 Excellent

Marcio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

8/10 Good

Ralph

Stayed 2 nights in May 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

S

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jammie Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are accommodaing.
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean excellent service
Stayed 1 night in May 2025

6/10 Okay

Dorothy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Cara

Stayed 1 night in May 2025

6/10 Okay

Kenneth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Stayed 1 night in Jun 2025

2/10 Terrible

Nancy

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
Stayed 2 nights in Jun 2025

6/10 Okay

Santiago

Stayed 2 nights in Jun 2025

8/10 Good

McKenzie

Liked: Cleanliness, amenities, property conditions & facilities
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Stayed 4 nights in Jun 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot for Boston!

Great location, friendly staff, excellent rooms
Stayed 1 night in May 2025

8/10 Good

MWende Denice

Liked: Cleanliness
Nice place. Rooms need upgrades
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the rest
Stayed 2 nights in May 2025

2/10 Terrible

Antonio

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…
Stayed 3 nights in Jun 2025

8/10 Good

Beem Gleason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient.
Stayed 3 nights in Jun 2025

4/10 Poor

ellen, Marietta

Travelled with partner
Disliked: Cleanliness
We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Stayed 2 nights in Jun 2025

2/10 Terrible

Andrew

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Stayed 1 night in May 2025

8/10 Good

Jeffrey Pagan

Travelled with family
Liked: Cleanliness, amenities
The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.
Stayed 3 nights in Jun 2025

2/10 Terrible

DANIEL

Disliked: Staff & service, property conditions & facilities
Not clean like what you see on website. The websites pictures can lied to people
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachel

Liked: Room comfort
Disliked: Cleanliness, staff & service
The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.
Stayed 1 night in Jun 2025

6/10 Okay

Steven

Stayed 1 night in Jun 2025