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Holiday Inn Express Charleston-Civic Center by IHG

2.5 star property

Photo gallery for Holiday Inn Express Charleston-Civic Center by IHG

Free daily buffet breakfast
Fitness facility
Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View map
100 Civic Center Drive, Charleston, WV, 25301
  • Place, Charleston Coliseum & Convention Center
    ‪2 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Clay Center for the Arts and Sciences
    ‪17 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ground Floor

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Ground Floor

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communication Accessibility)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communication Accessibility)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

9.4 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room

9.4 out of 10
Exceptional
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds (Extra Floor Space)

8.6 out of 10
Excellent
(52 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(86 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communication Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

Eco-friendly toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Ground Floor

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Ground Floor

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$175
includes taxes & fees
22 Feb - 23 Feb
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About the area

Charleston

With a stay at Holiday Inn Express Charleston-Civic Center by IHG, you'll be centrally located in Charleston, within a 5-minute walk of Charleston Coliseum & Convention Center and Laidley Court Shopping Center. .This hotel is 0.4 mi (0.7 km) from Heritage Towers and 0.5 mi (0.7 km) from Haddad Riverfront Park.

What's nearby

  • Charleston Coliseum & Convention Center - 2 min walk - 0.2 km
  • Haddad Riverfront Park - 6 min walk - 0.6 km
  • Charleston Town Center - 8 min walk - 0.7 km
  • Clay Center for the Arts and Sciences - 17 min walk - 1.5 km
  • CAMC General Hospital - 3 min drive - 1.8 km

Getting around

  • Charleston Station - 3 min drive
  • Charleston, WV (CRW-Yeager) - 11 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Mea Cuppa - ‬12 min walk
  • ‪Albuquerque - ‬12 min walk
  • ‪First Watch - ‬11 min walk

About this property

Holiday Inn Express Charleston-Civic Center by IHG

Hotel in Charleston with free breakfast and a fitness center
Holiday Inn Express Charleston-Civic Center by IHG offers 196 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies.

This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 196 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area. This hotel also features a banquet hall and a vending machine.
A complimentary buffet breakfast is served daily from 6:30 AM to 9:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Civic Center
Holiday Inn Express Civic Center Charleston
Holiday Inn Express Civic Center Hotel
Holiday Inn Express Civic Center Hotel Charleston
Holiday Inn Express Civic Center Hotel Charleston
Holiday Inn Express Civic Center Hotel
Holiday Inn Express Civic Center Charleston
Hotel Holiday Inn Express Civic Center Charleston
Charleston Holiday Inn Express Civic Center Hotel
Hotel Holiday Inn Express Civic Center
Holiday Express Civic Center

Holiday Inn Express Charleston-Civic Center by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 691 out of 1170 reviews
Rating 8 - Good. 271 out of 1170 reviews
Rating 6 - Okay. 108 out of 1170 reviews
Rating 4 - Poor. 53 out of 1170 reviews
Rating 2 - Terrible. 47 out of 1170 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 1 night in Nov 2025

8/10 Good

Greggory W

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean other than the fact there was a used prophylactic in behind the trash can the staff was outstanding as always going above and beyond
Stayed 1 night in Oct 2025

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I slept through breakfast. I really appreciated the noon check out time.
Stayed 1 night in Nov 2025

6/10 Okay

Tara

Liked: Staff & service, amenities
Room was good. Bathroom could have been cleaner but it wasn’t awful. It is fine for one night. We stayed for 3 nights but only received service on Saturday because that is their schedule. Bed, trash and towels were taken care of but coffee station was not refilled. On morning 2 we asked about service and were told they don’t do daily and we could get new towels from front desk. I put old towels in hallway and they were picked up. In summary, I wouldn’t stay more than one night.
Stayed 3 nights in Nov 2025

8/10 Good

lori

Travelled with family
Liked: Staff & service, room comfort
There was no protien options other than pork. I do not eat pork
Stayed 2 nights in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
Everything was great! Comfy, quiet, and affordable!
Stayed 1 night in Oct 2025

8/10 Good

Leandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spotless! and everyone there was so kind and sweet. though i will admit the food was a little lacking, though this is for my stay in particular i feel since (and im not sure if this is correct or not) the pancake maker was broken I believe? But it was a lovely stay regaurdless and they even gave me a spare screw to keep my rollater wheel on!!
Stayed 3 nights in Oct 2025

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All were very friendly
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Stayed 1 night in Nov 2025

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, amenities
Hotel and breakfast was good. Charging your clients to park their car in your lot, in my opinion, does nothing more than irritate your customers. Put an additional $5 charge on your nightly rate and forget the charges to park in your parking lot. It would be something that no one would complain about but charging a charge to stay followed by a charge to park when there really isn’t an option is ridiculous!
Stayed 1 night in Oct 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes. The room was amazing and the clerk at check in was very professional and courteous
Stayed 1 night in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding breakfast nice room Easy walk to downtown
Stayed 1 night in Oct 2025

10/10 Excellent

Sterling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people
Stayed 1 night in Oct 2025

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and hotel facilities. Looks like it was recently upgraded.
Stayed 1 night in Oct 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annoying

The only thing was our door was ajar when we went to our room. I went to tell the front desk but it was brushed off as the inspector left it open. That annoyed me.
Stayed 1 night in Oct 2025

2/10 Terrible

Astin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived no one was at the check in desk, we were then advised the internet was down. Upon arriving at our room we immediately realized that the room had not been cleaned/ prepared after the last guest left. We went back downstairs and were assigned another room. When we entered our second room it had a door to an adjoining room that was unlocked and wouldn’t lock. After inspecting the room it was determined the beds were dirty and there were bugs. We immediately informed the staff we would not be staying the night and left.
Stayed 1 night in Oct 2025

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a senior room with safety bars in the shower. We also enjoyed the comfortable chairs in the dining room. We sat and read, I did some needlework, other people played cards. TV was available there, as well. Everyone was friendly. Coffee, tea, and water were always available.
Stayed 5 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Oct 2025

8/10 Good

Natali

Liked: Staff & service
For the price it was a nice stay with a good breakfast
Stayed 1 night in Oct 2025

6/10 Okay

Glenn

Stayed 1 night in Oct 2025

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Menu was limited but better the day we checked out.Very friendly staff.clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfortable bed, and excellent price.
Stayed 6 nights in Oct 2025

10/10 Excellent

Paige

Stayed 1 night in Oct 2025

8/10 Good

Vonetta

Business traveller
Liked: Staff & service, room comfort
The area seems to pretty much shut down on Sundays. Lots of the immediately accessible restaurants were closed by check-in time. Our room was ok, there were some stains on the wall that I think need to be taken care of and the hvac unit needs to be cleaned because when it blew the smell it emitted was not great. The bed was very comfortable. The hotel was pretty close(a little under 10 minutes away) to a shopping center that had other restaurants and stores. There was a Kroger and Walmart in that area. Overall, it was a decent stay.
Stayed 1 night in Oct 2025