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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

9 restaurants, lunch, dinner served; Asian cuisine
Property video
Presidential Suite, 1 King Bed | Living area
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
Children’s play area – outdoor

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

View map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Xcacel Beach
    ‪6 min drive‬
  • Place, Akumal Beach
    ‪7 min drive‬
  • Place, Xel-Há Park
    ‪8 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

View from room

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite) | Living area

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(49 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

65-inch Smart TV with digital channels, TV

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(27 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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Aerial view

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  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, 1,009 reviews
The price is AU$365
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About the area

Tulum

When you stay at Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum, you'll be on the beach, within a 15-minute drive of Xel-Há Park and Akumal Beach. .This beach property is 14.5 mi (23.3 km) from Tulum Mayan Ruins and 18.4 mi (29.6 km) from Playa Paraiso.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 2.9 km
  • Dolphinaris Tulum - 4 min drive - 2.1 km
  • Xcacel Beach - 6 min drive - 3.9 km
  • Akumal Beach - 7 min drive - 7.8 km
  • Xel-Há Park - 8 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬6 min drive
  • ‪Katok - ‬8 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Yum Buffet - ‬7 min drive
  • ‪Lobby Pub - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 735 individually decorated guestrooms, featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Digital television is provided for your entertainment. Private bathrooms have hair dryers and children's robes.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a waterslide, and a 24-hour fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Noriku, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 3 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 7 meeting rooms available for events. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1076 out of 1952 reviews
Rating 8 - Good. 401 out of 1952 reviews
Rating 6 - Okay. 252 out of 1952 reviews
Rating 4 - Poor. 112 out of 1952 reviews
Rating 2 - Terrible. 111 out of 1952 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Alyssa

Disliked: Cleanliness, property conditions & facilities
The property had limited night life and activities. Unable to enjoy the property between casa 3-5 beach area was not well maintained. Casa 6 hut area seemed to be under partial construction/ renovation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Bulent

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 5 day stay. The kids corner was magical for my four year old daughter, she begged everyday to go back there and play. The staff everywhere were amazing and SO helpful. They were SUPER aware of food allergies and would tell us if specific things on the menu might even possibly be cross contaminated. Will definitely return.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mario

Travelled with family and small children
The quality of the food, and the friendly service! Beautiful resort that my family enjoyed. Highly recommend this place.
Stayed 6 nights in Jun 2025

10/10 Excellent

Guadalupe

Stayed 4 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Veonta

Stayed 5 nights in Jun 2025

10/10 Excellent

Tyra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this resort and would definitely go back!
Stayed 5 nights in Jun 2025

8/10 Good

Gopi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Alexandra

Stayed 6 nights in Jun 2025

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was nice. The rooms were nice they hold a certain odor especially near the toilet area. The resort should provide more entertainment as a family resort there wasn’t much to do. The food was -10/10 i do NOT recommend. The option are limited the food is not seasoned. The Buffett should provide a different variety’s of food from different cultures. The asian restaurant was good best food there!!!! You have to make reservations for everything and they weren’t accommodating eating sometimes at 10pm. There are not enough options and space to accommodate the amount of guest. I appreciate the selection of alcohol available. Other than that it’s a nice resort just a few suggestions.
Stayed 5 nights in Jun 2025

8/10 Good

Franchon

Travelled with family
Liked: Cleanliness, property conditions & facilities
I loved the staff in the Vela cafe. They were very accommodating although the food was horrible. My stomach has been hurting for 3 days now.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
10 STARS couldn’t of have picked a better place to stay at! From the people at the front desk to the people moving our rental car waiter’s well the whole STAFF was amazing! Thank you all! Mario & Leslie Pina room 4212 CASA 4
LOBBY THE VIEW IS AMAZING
Some of the food you can choose from
Stayed 3 nights in Jun 2025

10/10 Excellent

Wayne

Stayed 6 nights in Jun 2025

8/10 Good

Christine Licari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Eduardo was our personal concierge and he made out stay quite delightful. We celebrated our honeymoon and he even placed balloons and Champaign in our room. (Funny enough we found him
Stayed 4 nights in Jun 2025

6/10 Okay

Rayshaun

Not much too do without paying more money lol but relaxing
Stayed 4 nights in Jun 2025

10/10 Excellent

Parthena

Stayed 4 nights in Jun 2025

6/10 Okay

Monet

Stayed 5 nights in Jun 2025

10/10 Excellent

Kaprice

Stayed 3 nights in Jun 2025

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice, clean, and the rooms were awesome. The Asian restaurant was also amazing. The air conditioning is a problem throughout the resort. After sending 3 technicians to our room to fix the A/C they finally moved us to another room. The new room was not much better. The restaurants on the property are air conditioned but they prop the doors open so all the cold air escapes and you sweat while you eat. I brought this to the managers attention and they corrected it in the bar we were in and it was so much cooler, but then the next day it was back to hot with the doors propped open to the outside. We were also told by management that the ceiling fans were for decoration only but then later that evening they turned them on. Not sure what that was about. The mini fridge did not work in either of our rooms, we called this in but no fix was made. The staff was very friendly and helpful, with the exception of the management. I know it’s hot in Mexico but if I wanted to sweat while I eat I would just order food at the pool, not while trying to eat at a nice restaurant.
Stayed 4 nights in Jun 2025

10/10 Excellent

Baylee

Stayed 3 nights in Jun 2025

6/10 Okay

Monique

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
Stayed 5 nights in Jun 2025