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Hilton Tulum Riviera Maya All-Inclusive Resort

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Dates

June 2025

July 2025

8 outdoor pools, pool cabanas (surcharge), pool umbrellas

9 restaurants, lunch, dinner served; Asian cuisine

Presidential Suite, 1 King Bed | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Bar
Room service

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Riviera Maya Golf Club
‪3 min drive‬
Akumal Beach
‪7 min drive‬
Xel-Há Park
‪8 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View, Oceanfront

Wonderful

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

130 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

Excellent

42 sq m
Resort view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

Good

42 sq m
Ocean view
Sleeps 3
1 King Bed

65-inch Smart TV with digital channels, TV

Room, 2 Queen Beds, Nature View

Excellent

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Wonderful

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Exceptional

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ocean View

Excellent

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Exceptional

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Ocean View

Exceptional

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Very good

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

Exceptional

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

Exceptional

42 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Very good

42 sq m
Resort view
Sleeps 3
1 King Bed

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

7 July - 8 July

About the area

Tulum

When you stay at Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum, you'll be on the beach, within a 15-minute drive of Xel-Há Park and Akumal Beach. .This beach property is 14.5 mi (23.3 km) from Tulum Mayan Ruins and 18.4 mi (29.6 km) from Playa Paraiso.

What's nearby

Riviera Maya Golf Club - 3 min drive - 2.9 km
Xcacel Beach - 6 min drive - 3.9 km
Akumal Beach - 7 min drive - 7.8 km
Xel-Há Park - 8 min drive - 7.1 km
Xcacel-Xcacelito Sanctuary - 10 min drive - 4.3 km

Getting around

Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

‪Restaurant Kukulkan - ‬7 min drive
‪Restaurante Yucatan - ‬6 min drive
‪Restaurante Arlequin - ‬7 min drive
‪Vela Sur - ‬10 min walk
‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Make yourself at home in one of the 735 individually decorated guestrooms, featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Digital television is provided for your entertainment. Private bathrooms have hair dryers and children's robes.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a waterslide, and a 24-hour fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Noriku, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 3 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 7 meeting rooms available for events. Free valet parking is available onsite.

A complimentary manager's reception is offered each day.

Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free bicycle rentals
Free children's club
Full-service spa
Hiking/biking trails
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

12 buildings
3 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2022
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local culture and ecosystem education
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
LED lighting
Mobile key entry
Phone
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Sharita

25 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome experience!

Stayed 4 nights in Mar 2025

2/10 Terrible

FLORENCE

Travelled with group

25 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

I really enjoy my concierge person named Jessica. She was very sweet and accommodating very respectful but as far as the entire stay, I will never stay in the Hilton Tullum again. The the first night we get there the cable doesn’t work we couldn’t get any robes. They told us that it would be at extra cost. I mean, spending all that money for an all inclusive facility and not be able to have bathroom robes is ridiculous. The second night there was a bad smell coming out of the toilet we called front desk. They had advised it was really not much to do third night was fine. Fourth night room still had dishes that were on top of the table. A glass was broken. They never swept. They never cleaned. They did not change the sheets the last night they had to change us to a king size because the smell was unbearable coming out of the toilet bowl

Stayed 5 nights in Mar 2025

8/10 Good

Raphael

Travelled with group

25 Mar 2025

Liked: Cleanliness, staff & service, amenities

did have a good time food was okay and the staff was friendly and willing to help but a couple of thing I did not like is my tv wasn’t working gessing the battery where dead the same with the fridge everything was warm nothing got cold the room was advertised as a having an little ocean view there was nun the plants covered everything

Stayed 4 nights in Mar 2025

10/10 Excellent

Mike

25 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

24 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It never felt crowded even though it was a large facility. Plenty of dining options and pools. Staff was great and always available.

Stayed 6 nights in Mar 2025

8/10 Good

Carmen

23 Mar 2025

Stayed 2 nights in Mar 2025

8/10 Good

Hoopand

23 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great stay at Hilton Riviera Maya. The service was excellent—staff were friendly, attentive, and always eager to help. The rooms were clean, comfortable, and well-maintained, which made our stay really enjoyable. The pools were on the smaller side, so they could get a bit crowded at times, but they were still relaxing. The beach was beautiful and clean, perfect for lounging or a walk along the shore. As for the food, the restaurants were good, with a decent variety and quality, though not quite excellent. Overall, we had a wonderful experience and would definitely consider coming back!

Stayed 4 nights in Mar 2025

10/10 Excellent

Joanne

Travelled with family

23 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2025

6/10 Okay

Manney

21 Mar 2025

Liked: Cleanliness, property conditions & facilities

Outdoor light did not work nor did it get fixed.

Stayed 5 nights in Mar 2025

6/10 Okay

Andrena

Travelled with family, Travelled with group

19 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

I didn't like how it did not have a island vibe no music played in or out resort. No smoke areas very upset about that. It was just a quiet environment like i could of went to the mall for the atmosphere this big resort had. The pigeons flying around everyone food at the pool.

Stayed 3 nights in Mar 2025

10/10 Excellent

Eileen

19 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

Justin

Travelled with partner

17 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just very peaceful

10/10 Excellent

Monsurah

Travelled with partner

15 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.

Stayed 3 nights in Mar 2025

10/10 Excellent

Anna

14 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Valjean Ward

Travelled with family

14 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The shuttles don't come every 10 minutes so I missed my yoga class.

Stayed 2 nights in Mar 2025

10/10 Excellent

Leslie, Katy

Travelled with partner

13 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at the Hilton Tulum was largely fantastic, despite a chaotic arrival with a crowded lobby. Thankfully, a kind front desk agent turned things around. The concierge was helpful but not overly friendly. Our Casa 2 oceanfront suite was breathtaking, and Seaside and Maxal restaurants were exceptional, though the Asian restaurant's slow service was disappointing. The bars were adequate, but the lobby bar was small. Pool areas were clean, and the rocky beach necessitated water shoes. We enjoyed the free kayak and bike tours. The nightly entertainment was okay. A missing car rental key cover was a concern, and we were disappointed by the lack of parking lot cameras and valet responsibility. Overall, the stunning location, beautiful rooms, and excellent dining made for a memorable vacation, and we'd consider returning.

Stayed 3 nights in Mar 2025

4/10 Poor

Arely

12 Mar 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Place was very mid

Stayed 5 nights in Feb 2025

10/10 Excellent

Michael

11 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Sebastian

11 Mar 2025

Liked: Amenities

Amazing

Stayed 4 nights in Mar 2025

10/10 Excellent

Ladesha

Travelled with group

11 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was everything and more! I celebrated my birthday with a few girlfriends and we got to relax and be treated like princesses. Hilton Tulum will definitely see us again!

Stayed 4 nights in Mar 2025

10/10 Excellent

David

9 Mar 2025

Stayed 5 nights in Mar 2025

8/10 Good

Monique

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

6/10 Okay

Crystal

8 Mar 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The resort's aesthetics were quite appealing, yet it failed to deliver the typical all-inclusive resort experience. The staff came across as overly formal, and many were distinctly unfriendly. Based on this experience, I would not consider staying at this resort or any other Hilton property when traveling internationally in the future. The food was horrible as well.

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family

7 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente experiencia en el hotel, servicio, amabilidad, instalaciones... Super recomendado

Stayed 3 nights in Mar 2025

8/10 Good

Cheryl Ann, Saint George

6 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Feb 2025

Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Room, 2 Queen Beds, Ocean View, Oceanfront

View all photos for Club Room, 1 King Bed, Nature View

Club Room, 1 King Bed, Nature View

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite)

View all photos for Room, 1 King Bed, Nature View

Room, 1 King Bed, Nature View

View all photos for Family Room, 1 King Bed, Ocean View

Family Room, 1 King Bed, Ocean View

View all photos for Room, 2 Queen Beds, Nature View

Room, 2 Queen Beds, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Club Room, 2 Queen Beds, Resort View, Ocean View

View all photos for Club Room, 2 Queen Beds, Nature View

Club Room, 2 Queen Beds, Nature View

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

View all photos for Family Room, 2 Queen Beds, Ocean View

Family Room, 2 Queen Beds, Ocean View

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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About the area

Tulum

What's nearby

Getting around

Restaurants

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink