Hilton Tulum Riviera Maya All-Inclusive Resort Tulum, MEX - Best Price Guarantee

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Dates

May 2025

June 2025

Presidential Suite, 1 King Bed | Living area

9 restaurants, lunch, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Riviera Maya Golf Club
‪3 min drive‬
Akumal Beach
‪7 min drive‬
Xel-Há Park
‪8 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

130 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Nature View

42 sq m
Resort view
Sleeps 3
1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Partial ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Nature View

Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ocean View

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

42 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

42 sq m
Resort view
Sleeps 3
1 King Bed

Similar properties

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

22 May - 23 May

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

22 May - 23 May

About the area

Tulum

When you stay at Hilton Tulum Riviera Maya All-Inclusive Resort in Tulum, you'll be on the beach, within a 15-minute drive of Xel-Há Park and Akumal Beach. .This beach property is 14.5 mi (23.3 km) from Tulum Mayan Ruins and 18.4 mi (29.6 km) from Playa Paraiso.

What's nearby

Riviera Maya Golf Club - 3 min drive - 2.9 km
Xcacel Beach - 6 min drive - 3.9 km
Akumal Beach - 7 min drive - 7.8 km
Xel-Há Park - 8 min drive - 7.1 km
Xcacel-Xcacelito Sanctuary - 10 min drive - 4.3 km

Getting around

Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

‪Restaurant Kukulkan - ‬7 min drive
‪Restaurante Yucatan - ‬6 min drive
‪Restaurante Arlequin - ‬7 min drive
‪Vela Sur - ‬10 min walk
‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Make yourself at home in one of the 735 individually decorated guestrooms, featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Digital television is provided for your entertainment. Private bathrooms have hair dryers and children's robes.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a waterslide, and a 24-hour fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Noriku, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 3 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink. A complimentary full breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This property has 7 meeting rooms available for events. Free valet parking is available onsite.

A complimentary full breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.

Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Full-service spa
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

12 buildings
3 floors
Ballroom
Banquet hall
Built in 2022
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

4/10 Poor

Carla

6 Feb 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

We stayed there the week after Xmas Property was too spread out - the shuttles were limited to get back and forth to your hotel Not enough staff to accommodate the amount of people Towels ran out Dining options were limited Back of the house was intermingled w/hotel guests

Stayed 7 nights in Dec 2024

10/10 Excellent

Ruben

6 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Tulum

Celebrated my wife’s birthday here. The resort was really clean, the food was great especially the mexican and italian restaurant. The pools were nice and clean and easy to get around despite being big. The service was great. Loved it here ery relaxing. The coffee was so good in the coffee shop!! highly recommended.

Stayed 4 nights in Jan 2025

8/10 Good

Preetinder Kaur

6 Feb 2025

Liked: Cleanliness

Stayed 5 nights in Jan 2025

10/10 Excellent

Jeanne

Travelled with partner

5 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great vacation full of relaxation and adventures. Location is just gorgeous and is close to many attractions! Had zero issues the whole time.

Stayed 5 nights in Jan 2025

10/10 Excellent

Kiyah Lee

Travelled with partner

5 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We absolutely LOVED. The beauty and hospitality were unmatched! We will be back !

Stayed 4 nights in Jan 2025

10/10 Excellent

Najah

4 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

2/10 Terrible

Carolina Barcelos

4 Feb 2025

Liked: Property conditions & facilities

Food was terrible everywhere, but especially at the bar. It was understaffed and we waited 1hour to get drinks and food which by the way was pretty bad.

Stayed 3 nights in Jan 2025

4/10 Poor

Joennica, Bellfower

Travelled with group

4 Feb 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

I recently stayed at Hilton Tulum Maya Riviera Hotel from 01/31/25 to 02/03/25, and while my overall experience was pleasant, I was disappointed with the room service. Unfortunately, the service did not meet the standards I expected from your establishment. The room service staff were not only unaccommodating but also came across as rude during my interactions. Requests were either delayed or dismissed, and the overall attitude of the staff made it feel as though my concerns were an inconvenience rather than a priority. I experienced having multiple Cockroaches in my room throughout the stay in which I addressed this issue to Jesus the concierge and was very rude stating “what do you want me to do about it”. I even offered to show a picture to prove the situation and he disregarded it completely. Also we had a leaking issue with the toilet in which they had staff come into the room to examine the issue and stated they will return, however, there was no follow up and it still continued to leak. This was quite disappointing, as I had chosen your hotel expecting high-quality service throughout my stay. On the other hand, I would like to acknowledge the excellent service provided by the restaurant staff. They were very welcoming, attentive, and went above and beyond to ensure a great dining experience. Their professionalism and hospitality truly stood out and were a highlight of my stay. I hope you will take this feedback into consideration to improve the room service experience

Stayed 3 nights in Jan 2025

10/10 Excellent

Ruth Erika, Calgary

Travelled with partner

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful suites looking out to the ocean.

Stayed 7 nights in Jan 2025

6/10 Okay

Antonino, Ridgewood

4 Feb 2025

Stayed 4 nights in Jan 2025

4/10 Poor

Dominique

3 Feb 2025

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

Doris

Travelled with family

3 Feb 2025

Liked: Cleanliness, room comfort

Stayed 4 nights in Jan 2025

10/10 Excellent

Trina

Travelled with group

2 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hilton was nice but i would check out room 2331 for bed bugs because my legs were gettin bite up and my friend was in the same room but in the bed and wasn't the bed next to the balcony

Stayed 3 nights in Jan 2025

10/10 Excellent

BHUMI VIJAYKUMAR

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jan 2025

4/10 Poor

Jonathan Ulises Lopez

2 Feb 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Mitzi

1 Feb 2025

Liked: Cleanliness, amenities

Everything was excellent

Stayed 4 nights in Jan 2025

6/10 Okay

Mariah

31 Jan 2025

Stayed 3 nights in Jan 2025

10/10 Excellent

Grace

Travelled with family

31 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay. The food was very good with lots of options. Staff was very friendly and had great service. Rooms and facility were both excellent, very clean and everything we were looking for. Would go back. Highly recommend.

Stayed 6 nights in Jan 2025

2/10 Terrible

Eli

31 Jan 2025

Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.

Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Travelled with partner

29 Jan 2025

Liked: Amenities

Very friendly, courteous ,always willing to help The beaches are not that great. Over all good experience Will come again

Stayed 7 nights in Jan 2025

10/10 Excellent

Ashley

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jan 2025

8/10 Good

Kari L

Travelled with partner

28 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Javier, a server by the pools, was amazing! Even when it rained he was in the best spirits. He remembered our names and our drink orders. He truly made the trip memorable and made us feel like friends!

Stayed 7 nights in Jan 2025

10/10 Excellent

OlaYinka

Travelled with group

27 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the resort was nothing short of amazing. Good food, excellent staffs, clean environment. I really enjoyed my stay here.

Stayed 4 nights in Jan 2025

10/10 Excellent

Marisol

Travelled with family

26 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was welcoming, helpful, making our stay enjoyable.

Stayed 5 nights in Jan 2025

Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Room, 2 Queen Beds, Ocean View, Oceanfront

View all photos for Club Room, 1 King Bed, Nature View

Club Room, 1 King Bed, Nature View

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite)

View all photos for Room, 1 King Bed, Nature View

Room, 1 King Bed, Nature View

View all photos for Family Room, 1 King Bed, Ocean View

Family Room, 1 King Bed, Ocean View

View all photos for Room, 2 Queen Beds, Nature View

Room, 2 Queen Beds, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Club Room, 2 Queen Beds, Resort View, Ocean View

View all photos for Club Room, 2 Queen Beds, Nature View

Club Room, 2 Queen Beds, Nature View

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Nature View

Family Room, 1 King Bed, Nature View

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Nature View

Family Room, 2 Queen Beds, Nature View

View all photos for Family Room, 2 Queen Beds, Ocean View

Family Room, 2 Queen Beds, Ocean View

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

View all photos for Club Room, 1 King Bed, Partial Ocean View

Club Room, 1 King Bed, Partial Ocean View

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Suite, 1 King Bed, Accessible, Partial Ocean View

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Room, 1 King Bed, Accessible, Partial Ocean View

View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

View all photos for Family Suite, 1 King Bed, Ocean View

Family Suite, 1 King Bed, Ocean View

View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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About the area

Tulum

What's nearby

Getting around

Restaurants

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

All-inclusive details

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly