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Best Western Plus Panama City Hotel

2.5 star property

Photo gallery for Best Western Plus Panama City Hotel

Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Exterior
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Laundry

Explore the area

View map
Mercedes Avenue, 2338, Panama City, FL, 32405
  • Place, Panama City Mall
    ‪8 min walk‬
  • Place, Ascension Sacred Heart Bay
    ‪5 min drive‬
  • Place, Panama City Marina
    ‪7 min drive‬
  • Airport, Panama City, FL (ECP-Northwest Florida Beaches Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(38 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Panama City

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$138
includes taxes & fees
29 Sept - 30 Sept
La Quinta Inn & Suites by Wyndham Panama City

About the area

Panama City

When you stay at Best Western Plus Panama City Hotel in Panama City, you'll be near the airport, within a 5-minute drive of Panama City Mall and Linos Park. .This hotel is 11.2 mi (18 km) from Tyndall Air Force Base Visitor Center and 11.8 mi (19.1 km) from Shipwreck Island Waterpark.

What's nearby

  • Panama City Mall - 8 min walk - 0.7 km
  • Ascension Sacred Heart Bay - 5 min drive - 4.6 km
  • Panama City Marina - 7 min drive - 5.6 km
  • Gulf Coast State College - 9 min drive - 9.7 km
  • Tyndall Air Force Base Visitor Center - 20 min drive - 20.5 km

Getting around

  • Northwest Florida Beaches Intl. Airport (ECP) - 29 min drive

Restaurants

  • ‪Starbucks - ‬11 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Pepper's - ‬15 min walk
  • ‪Chicken Salad Chick - ‬14 min walk
  • ‪Chow Time - ‬14 min walk

About this property

Best Western Plus Panama City Hotel

Hotel in Panama City with free breakfast and a 24-hour fitness center
Best Western Plus Panama City Hotel offers 59 air-conditioned accommodations with coffee/tea makers and hair dryers. 45-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Panama City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 59 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and a living plant wall.
A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Living plant wall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hampton Inn City/Panama
Hampton Inn City/Panama Hotel
Hampton Inn City/Panama Hotel Panama City Mall City
Hampton Inn Panama City Panama City Mall Hotel
Best Western Plus Panama City
Hampton Inn Panama City panama City Mall
Best Western Plus Panama City Hotel Hotel
Best Western Plus Panama City Hotel Panama City
Best Western Plus Panama City Hotel Hotel Panama City

Reviews

Best Western Plus Panama City Hotel Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 450 out of 837 reviews
Rating 8 - Good. 197 out of 837 reviews
Rating 6 - Okay. 87 out of 837 reviews
Rating 4 - Poor. 49 out of 837 reviews
Rating 2 - Terrible. 54 out of 837 reviews

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

2/10 Terrible

Catrice

Travelled with family
Disliked: Cleanliness, amenities
Dear Best Western Customer Service, I am writing to file a formal complaint regarding a disturbing and disappointing experience my family and I had during our recent stay at the Best Western Plus in Panama City, Florida. While I’d like to first commend Ms. Kelly from the breakfast area—who was incredibly kind, welcoming, and professional—this was the only highlight of our stay. She greeted us warmly as we stepped off the elevator, and breakfast was excellent. My entire family enjoyed it, and her attitude was a much-needed contrast to what we experienced elsewhere. Unfortunately, nearly every other part of our visit was unacceptable. The front desk associate, Haley, was shockingly rude and unprofessional. She never asked for ID or payment, and when a glitch on Expedia caused two reservations to appear, she canceled one without my permission—even after I told her not to, knowing it was non-refundable. When I questioned her actions, she gave me the silent treatment, rolled her eyes, and told me to “just call Expedia” with no regard for the inconvenience she caused. When I asked what I was signing, she slaps a paper and room key on the counter and walked away without explanation. My children watched this unfold in disbelief. Later, my daughter said, “Mommy, we saw her roll her eyes at you. She’s lucky you didn’t go off.” The room conditions were even worse: • Stains on the duvet and sheets. • mildew and hair in shower • Dirty towels • One room had a non-working TV
Stayed 1 night in Jun 2025

8/10 Good

Sharima

Travelled with family

Frown 🙁 Upside Down 🙃 😊

It was a great stay overall after coming from the Ramada by Wyndham I was treated like trash. The hotel was filthy, but this hotel is spectacular. Started with A1 customer service throughout from the night to the morning my children (16 year-old boys) saying they love the staff because they were so nice, helpful, friendly And receptive to them. It was definitely a frown turned upside down. Thank you Best western now my go to…. They just have to fix the black mildew in the bottom of the shower forgot about that other than that everything was great.
Stayed 1 night in Jun 2025

6/10 Okay

Nuutti

Travelled with family
Liked: Staff & service, amenities
Relatively convenient location for road trippers but could be in better shape.
Stayed 1 night in Jun 2025

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
All staff were pleasant and helpful. Convenient location. Breakfast was okay but not great. Our sink didn’t drain but they were quick to fix it. We did have a cockroach (palmetto) in our room and housekeeping took our dirty towels but did not replace with clean towels.
Stayed 2 nights in Jun 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay was amazing. Great staff. They went into the room and got the ac to work for us
Stayed 1 night in Jun 2025

2/10 Terrible

Lisa

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Terrible. It’s in a crappy part of town. Halls smelled horrible, elevator takes minutes to open and close (even when pressing the open and close buttons). The room wasn’t the best! Staffing was very nice though.
Stayed 2 nights in Jun 2025

10/10 Excellent

Imeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2025

8/10 Good

Taylor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights! Room was clean. It was quiet during quiet hours! First day there we went down to pool, it was greenish & dirty. Never went back so not for sure if stayed but I did see folks swimming. Overall not bad! Worth the money.
Stayed 4 nights in Jun 2025

10/10 Excellent

Raymond, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
I had a tranquil night
Stayed 1 night in Jun 2025

4/10 Poor

Seongim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Shelby

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jnya

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very nice & check in/out went very smoothly.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

TITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dehumidifier doesn’t run continuously, so every time you leave and come back the room smells like mold and musky. Reminded me of a sailboat’s cabin that hasn’t been opened in a while. We figured it was only a 3 day weekend and they were fully booked, so we didn’t bother to complain. But by day 2 I started getting headaches and congestion, it cleared up 2 days after I got home. Breakfast was a disappointment. Hallways really need to be shampooed, they are nasty.
Stayed 2 nights in May 2025

10/10 Excellent

Slay Bible

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property! Breakfast was excellent!
Stayed 3 nights in May 2025

10/10 Excellent

Meybel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Tonya

Stayed 2 nights in May 2025

8/10 Good

Kimberly

Stayed 2 nights in May 2025

2/10 Terrible

Mefretta

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was the worst experience I've ever had in Panama City Florida. We arrived at the hotel around 9:25 PM after a day of shopping and relaxing at the beach. When we entered the room (room 325) the floor was filthy and the bathroom including the shower was disgusting. We had to clean the shower ourselves before using and lay towels on the floor because it was so dirty. Only two of us was able to shower, then one of us got into bed and discovered the bed was wet. I immediately called the front desk and asked for clean sheets. When the reception came to the room, she discovered the mattress was soaked through. Both attendance from the front desk came up took photos and apologized but unfortunately, they had no other room available. There was no way the four of us could sleep in one unused bed. It was completely unacceptable. I asked for a full refund, but they said they had to contact the manager. When the receptionist called back to let me know what the manager said he was only willing to offer a 50% discount which was insulting considering the condition of the room. I decline and ask the manager to call me directly, but he never did. We ended up leaving the hotel around 11p.m. which was a four-hour drive. I immediately contact corporate and left a message for them to give me a call and they stated that the managers said he was only willing to give 50% off unacceptable. Now I'm taking this matter to the next step.
Stayed 1 night in May 2025