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We tried to cancel but hotel said we had to do it through you. When we tried that you said you couldn’t find our reservation so we still got charged and couldn’t even change the date! Never using you again!
The place speaks for itself. One of the best resorts we have stayed. A little out of the the way for travel to and from near by cities but if you have car it is easy to get around.
The stay was great. Beautiful resort. Good food. Only issue was AC was not getting colder than 23. We like a cool room. We called a few times but it didnt really change. Also for anyone from US you have to put key card in slot in wall for lights to work. We had no idea.
The Palazzo is a very well designed spa resort in a pretty area with excellent dining options. The staff is generally friendly and very helpful and we had excellent dinners and massages. The maitre d in the restaurant in the mornings was very good natured and helpful in providing me with take out coffee for my wife who likes to stay in bed to drink her coffee. The rooms were comfortable and well designed (we stayed in a superior room on our first visit and a deluxe on our second visit) and the bathroom amenities were of good quality) The only disappointments were with the TVs in the rooms which were not smart so we could not watch Netflix on them and the pool table in the hallway which was just for show. The only minor hiccup was at check out on our second visit. I had hit on the golf range one afternoon and was told to buy tokens at the spa, which I did. Then at check out there was a charge for the tokens, rental clubs and the use of the range. I told them I had my own clubs and that I was never told that there would be a charge in addition to the tokens to use the range so we had to wait for someone from the spa to come to the front desk to settle the matter. Finally, the rental was reversed but the charge to use the range was not. It was not about the money, it just it seemed petty not to reverse the additional ten euro for use of the range after we spent a good deal of money at the resort. Regardless, it is a nice place to relax and very close to 5 stars.
It was my second time staying here and I throughly enjoyed it. The food was incredible, the rooms were lovely, clean and spacious. The majority of the staff were friendly, except the older man working behind the bar who was quite rude to my mother. The spa area was gorgeous. The grounds of the hotel were stunning. The only thing I found difficult was that there were no snacks available to buy throughout the hotel. It would be nice if there was a little coffee shop that sold patties, crisps etc. as we were really wanted something light to eat before the spa and there were only 4 sandwich options in the hotel bar. Overall, I would definitely recommend this hotel.
Overall a very nice hotel deserving of a 4 star rating. Beautiful views, large rooms, ample breakfast offerings, large spa with a lot of saunas, pools, etc. Gym could use some more equipment but it’s not bad.
Parking near your room can be a challenge but it’s no more than a few hundred meters at most.
I would recommend this property.
Amazing stay! We live close by in Bologna and we decided to go for the night - very relaxing. Marvelous spa and great food options. We will definitely be coming back!
Kicked out of the main pool area early in the morning because they were hosting a loud toga party for a work event. Loud toga party went on until late, reception kept promising it would stop in 10mins for over an hour. Not quite relaxing.
Additionally, the wedding we were attending in the event, the wedding cards were ‘misplaced’, hotel staff seen consuming wedding gifts the next day.
What an excellent experience all around. The hotel grounds are wonderful and so are the spacious and well decorated rooms. The service is great and so are the restaurants. Pools and spa are beautiful, fun and very well kept. We even extended our stay since this was such a serene and great experience.
Incredible property. Some minor issues they have to pay attention to, like the A/C. But in summary the property and rooms (Family Room) are very good. After the first night they did not want to replace the natural water in the room, but after I made them see that it was unacceptable that in a room of more than €800 per night, they did not put water every day, they amended this issue.
Jose
Stayed 3 nights in Jul 2023
8/10 Good
Thurston
18 July 2023
Liked: Cleanliness, staff & service, room comfort
Beautiful place, amazing pools, hit & miss food
The place is beautiful with amazing views and luxurious pools but the rooms have seen better days. We stayed in Il Borgo in room 214 and we paid over $300 for a night so we expected quality but the furniture was worn with scratches, the carpet had stains and the private garden that we paid extra for had not been taken care of recently. We're not complainers but we noted these issues to the reception and asked to be moved but they only offered us a room that cost $150 more per night which we thought was crazy so we stayed in the room and made it work.
We moved onto the pool area which we found to be wonderful. There are Seven different pools with different water types, sizes and temperatures. We tested them all and thought it was nice to have the option. The pool bar was simple and easy with their home grown wines and a nice assortment of snacks for aperitivo. We were one of the last to leave at 20:00 and enjoyed ourselves.
We then went to dinner at Il Grifone, their fine dining restaurant, and unfortunately it was not good. I ordered a risotto and the rice was raw. I had to send it back and that took another 20 minutes to then eat. My wife had a pasta dish that was particular and we knew that when she ordered it but it lacked flavor. They gave a discount but it was still expensive for the quality of food.
However, Aurevo saved the day with high-quality and delicious food at lunch on our second day. They had healthy and light options as well a pizza. Eat here.
Great staff, great feeling, great service, great location!
We arrived at the hotel very late at night, when it was pouring rain all around and it was almost impossible to see a meter ahead. The hotel staff was very friendly and guided us over the phone regarding the best route, since the town was closed due to flooding.
The room was huge in size, very comfortable and with an adjacent well-kept garden. A real dream.