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Grand Sirenis Cartagena

4.0 star property

Photo gallery for Grand Sirenis Cartagena

Exterior
Property video
Restaurant
Exterior
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
Anillo Vial Manzanillo del Mar, Kilometro 3 - 750, Cartagena, Bolívar
  • Place, Playa Manzanillo
    ‪3 min walk‬
  • Place, Karibana Golf Club
    ‪6 min drive‬
  • Place, Bocagrande Beach
    ‪49 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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Exterior
Hilton Cartagena
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  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 1,436 reviews
The price is AU$268
2 June - 3 June
Hilton Cartagena

About the area

Cartagena

With a stay at Grand Sirenis Cartagena in Cartagena (Zona Norte), you'll be a 1-minute drive from Playa Manzanillo and 6 minutes from Las Ramblas Shopping Center. .This all-inclusive hotel is 10.6 mi (17.1 km) from Clock Tower and 11 mi (17.8 km) from Cartagena de Indias Convention Center.

What's nearby

  • Playa Manzanillo - 3 min walk - 0.3 km
  • Karibana Golf Club - 6 min drive - 3.1 km
  • Cartagena de Indias Convention Center - 37 min drive - 20.1 km
  • Clock Tower - 37 min drive - 19.4 km
  • Bocagrande Beach - 49 min drive - 21.4 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 25 min drive

Restaurants

  • ‪Home Burgers - ‬9 min drive
  • ‪Koi Koi Sushi - ‬7 min drive
  • ‪La Estación Bistro - ‬7 min drive
  • ‪Frisby - ‬9 min drive
  • ‪Narcobollo - ‬10 min drive

About this property

Grand Sirenis Cartagena

Grand Sirenis Cartagena offers 147 air-conditioned accommodations with free minibar items and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Make yourself at home in one of the 147 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Satisfy your appetite at one of the hotel's 2 restaurants. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Event facilities at this hotel consist of a conference center and 2 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Grand Sirenis Cartagena has 2 restaurants on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free beach club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property

Property is also known as

Karmairí Cartagena
Grand Sirenis Karmairi Hotel
Grand Sirenis Karmairi Cartagena
Grand Sirenis Karmairi Hotel Cartagena

Grand Sirenis Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 90 reviews
Rating 8 - Good. 15 out of 90 reviews
Rating 6 - Okay. 13 out of 90 reviews
Rating 4 - Poor. 4 out of 90 reviews
Rating 2 - Terrible. 12 out of 90 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Tonya

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room stunk
Stayed 2 nights in Feb 2026

6/10 Okay

Lurbyn Aimee, Newington

Disliked: Amenities, property conditions & facilities
The hotel as a whole needs to be renovated all the amenities are old not working or broken and very little entertainment. Not enough food choices
Stayed 7 nights in Jan 2026

2/10 Terrible

Guillermo, Los Angeles

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do yourself a favor, and please look elsewhere. In many ways, they are still developing and in transition from their previous owner. If I may be honest, I have never been more disgusted/uncomfortable with the treatment towards clients/hospitality. One of their administrators asked me about my time with them and I respectfully told them how I was a bit disappointed/frustrated, especially since the little things matter to me when at all in-inclusive resorts. I also shared how many of the employees don’t even have the decency to put clients first because I did not feel as welcomed, especially since they lack such enthusiasm for what they do. In many ways, I just felt like a burden and inconvenience, which is unfortunate. I must admit though that the food was impressive. The room we had was nice. The bed was a bit too hard. When calling housekeeping, they would take a long while to attend our requests. In summary, I came here wanting to relax and detach myself from my routines only to leave more stressed. Also, the pictures they promote on Expedia are not what they actually have. Again, do yourself a favor and invest elsewhere where they prioritize the customers and make them feel at home.
Stayed 3 nights in Feb 2026

6/10 Okay

Stephanie

Travelled with family
Staff is great! Food is good. Activities by the main pool amazing! Up keep of resort however has gone downhill since our last visit 5 years ago. Beach is dirty and not private. You cannot see the water from the hotel due to all the structures built on the beach and parked cars which was not there when we first visited under Melia brand. Rooms could be kept better. Black mold in shower and on drying ladder. Started smelling musty. Very dusty behind headboard like it has never been cleaned. Visited the spa, and that was run down as well. We came back because we had an amazing experience and were somewhat disappointed when we retured.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Jan 2026

10/10 Excellent

Linda Di, Woodbridge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was good overall
Stayed 7 nights in Dec 2025

10/10 Excellent

Edward, Overland Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything I was looking for. But I am a simple man. I want a comfortable room, great food, friendly staff, a well stocked bar, and access to water (pool and/or beach) The room was very nice. Not too big, but accommodating for me. I slept like a baby in the bed. There is a nice sitting area with a table to relax in, and a decent sized balcony that overlooked the pool. I sat out there everyday! There are two restaurants: The Merkado which is their buffet restaurant and The Fish House is a bit fancier and only for dinner with reservation. I loved the variety of foods they offered in the buffet. Obviously a lot of Latin dishes, but stuff you don’t see normally. Lots of fresh fruit and breads. And a chef preparing specialty meats and eggs to order. The staff were very friendly. Always with a smile and a “hola”. My issue was I don’t speak Spanish and it made it difficult to talk with them. But honestly, if you have a basic understanding, you can get by like I did. There were a few of the upper staff who knew I spoke English, made a point to check on me throughout the week which made it more special for me. There was some construction going on around the area and yes you can hear pounding and other noises. But it didn’t take away from my experience. The construction may be finished in a few months of this review anyway. I would recommend this place to anyone who is looking for a relaxing vacation. I had a great time!!
Lounging at the pool
The view of the beach and sea off their deck
The lobby all done up for the holidays
Stayed 7 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Everything about my stay was amazing, i enjoyed how friendly the staff was they made me feel right at home, the room & view I had was truly stunning I’ll definitely recommend anyone to stay here
Stayed 5 nights in Nov 2025

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Yes the breakfast was fresh, the staff was great maybe a few of them were difficult. They need to notify people of the rules when booking and make sure everything is working properly. This hotel wasn't fair like big name hotels are. I just hope they get better over time.
Stayed 4 nights in Oct 2025

8/10 Good

Hector

Liked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

Gabriell

Stayed 4 nights in Oct 2025

8/10 Good

David Allen Cherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was nice. The staff were friendly. The food options left something to be desired for those that don’t eat red meat. Overall, enjoyable place. The shower is also huge!
Stayed 7 nights in Sep 2025

10/10 Excellent

Yulieth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel que vale la pena ir con la familia y con la pareja
Stayed 2 nights in Oct 2025

8/10 Good

Dajah

Travelled with group
Liked: Staff & service
The food was good, rooms were nice and clean, staff very kind.
Stayed 2 nights in Oct 2025

2/10 Terrible

Christelle

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
The drive to the hotel is a street of sketchy flooded pothole. When I arrived, I noticed several issues with the room, including mold on the walls, a strong mildew odor, stained wood furnishings, and stained drapery with visible black mold. The amenities did not reflect what was presented on Expedia or your website, and even the toilet was not functioning properly. We slipped twice in the pool as they use tile at the bottom of the pool. Overall, the accommodations were not up to the expected standard.
Stayed 4 nights in Oct 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 3 nights in Oct 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful and very accommodating. Building was full of older people, 45+, the food wasn’t the best at all 3/5. If you want a place you can just rest and nothing else, then this location is for you. I now understand why we couldn’t find any videos on TikTok (The age gap)
Stayed 3 nights in Sep 2025

6/10 Okay

Mackenson

Stayed 7 nights in Sep 2025

8/10 Good

Sharnetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, however the mold in the bathroom (shower stall) is what made me have it a 4 star. The food was great Staff we’re exceptionally attentive and helpful even with the language barrier.
Stayed 1 night in Sep 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food the variety of fruits. Lots of vegetables and real fruit juices. The area around the pool, definitely needs a better green RUG- its really bad and torn apart. Overall I would stay there again. Luis Ruiz, Editberto, all the dinning and breakfast crew' extremely attentive.
Stayed 5 nights in Sep 2025

2/10 Terrible

Ginny, Corona

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible hotel, first of all the smell of mold in the room was awful, the mini bar in our room was never stocked, At the dining buffets there was limited food, and drinks, I asked the supervisor for a latte at the buffer restaurant and he told me that the lattes were only serve at the bar on the first floor , I asked if it was possible for me to get one and if the waitress could bring it to my dinning table and he told me straight NO, That I has to go my self and get it from the bar which was located on the first floor, terrible customer service. There is a construction going on next to the hotel and the noise and dust is unbearable. The snacks were very limited. I ordered a chicken sandwich and the chicken was not cooked. For dinned they only had raw meat that a supposed chef would put on a grilled without any seasoning only salt and pepper they would put the meet there for like 10 minutes and served it to you uncooked. Please stay away from this hotel. It is a SCAM, FALSE advertising, the property is very deteriorated, and a lot of water filtration from all 3 floors ceiling. Not a save building structure.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chantyel

Liked: Staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
I loved that everything looked just like the pictures only the outside pool wasn’t really available. Staff was so friendly and helpful and service was amazing!!! The restaurant that took reservation offered amazinggggg food. will recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

katie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and room decoration
Stayed 3 nights in Sep 2025

10/10 Excellent

SANDRA Yokasta, new york

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bonito y en excelente condiciones. Los empleados muy amable. Lo que no me gustó que no tienen variedad en el menú. Después de eso todo excelente
Stayed 4 nights in Sep 2025