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Hyatt Regency Cartagena

4.5 star property

Photo gallery for Hyatt Regency Cartagena

2 restaurants, lunch served
Property video
Reception
View from room
3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪18 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(30 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(16 reviews)
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(66 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(17 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(34 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

King Room

  • Sleeps 2

View all photos for Two Double Room

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Two Double Room

  • Sleeps 4

View all photos for King Room with Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

King Room with Bay View

  • Sleeps 2

View all photos for Two Double Room with Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Two Double Room with Bay View

  • Sleeps 4

View all photos for King Room with Ocean View

Shower, rainfall showerhead, hair dryer, bathrobes

King Room with Ocean View

  • Sleeps 2

View all photos for Two Double Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Two Double Room with Ocean View

  • Sleeps 4

View all photos for Club King Room with Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club King Room with Bay View

  • Sleeps 2

Club Two Double Room with Bay View

  • Sleeps 4

View all photos for Club King Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club King Room with Ocean View

  • Sleeps 2

View all photos for Club Two Double Room with Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Two Double Room with Ocean View

  • Sleeps 4

Regency Suite with Ocean View

  • Sleeps 4

Junior Suite with Ocean View

  • Sleeps 4

View all photos for One Bedroom Residence with Bay View

Living area

One Bedroom Residence with Bay View

  • Sleeps 4

View all photos for One Bedroom Residence with Ocean View

Living area

One Bedroom Residence with Ocean View

  • Sleeps 4

Two-Bedroom Residence

  • Sleeps 4

View all photos for 2 Bedroom Residence

2 Bedroom Residence

2 Bedroom Residence

9.2 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Two Double Beds with Bay View in A High Floor

  • Sleeps 4

One King Bed with Bay View in A High Floor

  • Sleeps 2

2 Double Beds with Ocean View in A High Floor

  • Sleeps 4

One King Bed with Ocean View in A High Floor

  • Sleeps 2

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About the area

Cartagena

With a stay at Hyatt Regency Cartagena in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 2-minute drive from Clock Tower. .This luxury hotel is 1.2 mi (1.9 km) from Cartagena de Indias Convention Center and 1.5 mi (2.4 km) from San Pedro Claver Church and Convent.

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 km
  • Plaza Bocagrande Commercial Center - 1 min walk - 0.1 km
  • San Pedro Claver Church and Convent - 15 min walk - 1.3 km
  • Clock Tower - 18 min walk - 1.6 km
  • Cartagena de Indias Convention Center - 18 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 15 min drive

Restaurants

  • ‪7 Cielos - ‬8 min walk
  • ‪51 Sky Bar - ‬2 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Crepes & Waffles - ‬1 min walk
  • ‪Morena Marisqueria - ‬9 min walk

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants, steps from Bocagrande Beach
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include sports massages, Swedish massages, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Treat yourself to a stay in one of the 380 individually decorated guestrooms, featuring heated floors and LCD televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 3 outdoor pools and a health club. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Kokau, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kokau - Onsite restaurant.
Amacagua Lounge - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping centre
  • Winery release events

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 410000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 96000 per person
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1170 out of 1445 reviews
Rating 8 - Good. 155 out of 1445 reviews
Rating 6 - Okay. 47 out of 1445 reviews
Rating 4 - Poor. 32 out of 1445 reviews
Rating 2 - Terrible. 41 out of 1445 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Archeley

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great service. Great hotel, beautiful room. The complimentary breakfast is amazing and I had such an amazing time there.
Stayed 3 nights in Nov 2025

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Was not able to stay at the hotel in my room. The staff was not responsive or helpful. The room was very dirty with stains on furniture. The bedding had not been cleaned. We went to a different hotel
Stayed 1 night in Nov 2025

10/10 Excellent

EVELYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect from check in to check out! Great vacation!
Stayed 4 nights in Nov 2025

10/10 Excellent

Evanessa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Super clean and modern. Loved it.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lina

Stayed 1 night in Nov 2025

10/10 Excellent

Maydol

Stayed 1 night in Nov 2025

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service throughout
Stayed 4 nights in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff!!
Stayed 1 night in Nov 2025

10/10 Excellent

Alejandro

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed from 10/17/2025 thru 10/27/2025 room # 2012 Alejandro and Fabiola Gonzalez amazing customer service. Todo el servicio espectacular un customer nunca antes visto desde nuestra llegada . El desañuno muy variado y el servicio de todos empesando por la supervisora y todo su equipo fue increiblemente bueno al igual que en el Restaurante y la picina todos muy amables te hasen sentir parte de ellos como si fueran familia. La habitation tenia una vista al mar Bella al igual de Boca Grande e incluso se podia ver un poquito la Ciudad Amurallada. Estamos planiando regrasar en febrero espero se acuerden de nosotros. Gracias y bendiciones.
Stayed 8 nights in Oct 2025

10/10 Excellent

Chesnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was the best
Stayed 1 night in Oct 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gretzz
Stayed 21 nights in Sep 2025

8/10 Good

HARDARSHAN

Stayed 5 nights in Oct 2025

10/10 Excellent

arquimedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una estadia muy placentera por lo que recomendamos este hotel no solo por su ubicacion sino por la atencion de las personas que laboran en el mismo.La atencion y el servicio al cliente son ecepcionales y se esmeran por brindar las mejores soluciones a cualquier problema.Definitivamente nos hospedariamos nuavamente en el hotel y se lo recomendamos a todo aquel que pretenda pasar unas vacaciones inolvidables
Stayed 8 nights in Oct 2025

10/10 Excellent

Rodrigo

Stayed 1 night in Oct 2025

10/10 Excellent

Kalvin D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 2 nights in Oct 2025

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and helpful. The room and toiletries were exceptional.
Stayed 3 nights in Oct 2025

10/10 Excellent

Juan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for business
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff once you entered through the doors. Very helpful and catering to all your needs. Breakfast was delicious, coffee was amazing and Spa massage was delightful. Our room was spacious and had the ocean view. Would 100% recommend this hotel to anyone and definitely coming back again
Stayed 4 nights in Oct 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff to take of you and great location near the beach.Clean surroundings all the time .It is close to Old town which is great for shopping. The area was safe and taxis always avaliable to take you where you want to go.
Stayed 6 nights in Oct 2025

10/10 Excellent

Tempestt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suites
Beautiful ocean view
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hyatt was nothing short of amazing. Every employee we encountered had excellent customer service, so friendly and so helpful. The common areas and the room were extremely clean, no complaints. The view from our ocean view room was phenomenal. The pool on the 14th floor was beautiful. Gorgeous views and the temperature of the water was perfect. It was our first vacation with our 7 month old baby and everything was perfect. The check-in staff gave him a toy, the bellman told us the nearest store to get diapers without me asking, the lifeguards and pool staff were so accommodating. The area is very nice and perfectly located. Everything in Bocagrande is close by and walkable, and a ride to the Centro Histórico is less than 10 minutes. Loved everything about our stay and looking forward to coming back!
Stayed 2 nights in Oct 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Outdoor pool was excellent, but some of the amenities were not working..very disappointing: the sauna room. The room service food was also very under par.
Stayed 6 nights in Oct 2025

8/10 Good

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, the room was clean and comfortable with a great view, and the location was perfect for exploring the city. I would definitely stay here again!
Stayed 4 nights in Oct 2025

4/10 Poor

candis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Upon arriving to the hotel for check in, the receptionist offered what seemed to have been a great deal for a lowered price on their breakfast, amenity access and snack bar area. After further assessment and additional questioning, we discovered that this additional fee only covered breakfast and snack. We were encouraged to purchase the "club" benefit upgrade, but thus was no benefit to us. Breakfast was unfavorable and the snack bar only consisted of small snacks. Also, we refused room service twice Saturday afternoon and only requested our towels be replaced. After leaving to attend a wedding, we returned to find that housekeeping had entered the room while we were away and they left a baby crib inside our room. This was extremely shocking coming back to find inside our room. We almost assumed we had entered the wrong room. I spoke with the concierge who claimed they'd escalate the issue with housekeeping to corporate, however I've yet to receive the confirmation email they promised. We were also charged for items that were not removed from the snack bar inside the room. I would not recommend anyone stay at this overpriced hotel.
Stayed 2 nights in Oct 2025