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Room type Options Nightly price Book
Privilege Room - a double bed and a trundle bed for 2 people
1 Double Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Privilege Room - two single beds and a trundle bed for 2 people
2 Twin Beds and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Twin Room, Classic Twin Room, 2 Single Beds
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Classic Room, 1 Double Bed
1 Double Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Upscale hotel, walk to Chateau Comtal

Popular property highlights

Free self parking
Free WiFi
Pets allowed
Business centre
Laundry facilities

Mercure Carcassonne la Cite Hotel is in the heart of Carcassonne, within a 5-minute walk of Chateau Comtal and Narbonnaise Gate. This upscale hotel is 0.4 mi (0.6 km) from Basilica of Saint-Nazaire and 0.5 mi (0.7 km) from Le Musee de la Torture de Carcassone.

Make yourself at home in one of the 80 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and complimentary newspapers.

Enjoy recreational amenities such as a seasonal outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.

Satisfy your appetite for lunch or dinner at La Vicomte, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Lift
  • Total number of rooms - 80
  • Number of floors - 3
  • Number of buildings/towers - 1
  • Fireplace in lobby
  • Breakfast available (surcharge)
  • Laundry facilities
  • Television in common areas
  • Garden
  • Safe-deposit box at front desk
  • Multilingual staff
  • Free newspapers in lobby
  • 24-hour front desk
  • Business centre
  • Dry cleaning/laundry service
  • Swimming pool
  • Smoke-free property
  • Outdoor seasonal pool
  • Express check-in
  • Pool umbrellas
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 1
  • Number of meeting rooms - 3
  • Snack bar/deli
  • Parking (limited spaces)
  • Free self parking
  • Computer station
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Luggage storage
  • Pool sunloungers
  • Free RV, bus, truck parking
  • Terrace
  • Electric car charging station
  • Water dispenser
  • Vegetable garden
  • Uncovered parking
  • Food and water bowls
  • Vegetarian breakfast available
  • Organic food
  • Locally-owned & organised tours & activities
  • Showcase for local artists
  • Locally-sourced food on site (80% or more)
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Bulk dispenser for toiletries
  • No single-use plastic soft drink bottles
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Water-efficient showers only

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • French
  • Spanish

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Room Amenities

Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and complimentary newspapers. Satellite television is provided. This Carcassonne hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Room service (limited hours)
  • Television
  • Free newspaper
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Hair dryer
  • In-room safe
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Blackout drapes/curtains
  • Satellite TV service
  • Free WiFi
  • Towels provided
  • Linens provided
  • Housekeeping on request
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.

La Vicomte - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Things to do

  • Golfing nearby
  • Bicycle rentals on site

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets allowed for an extra charge of EUR 10 per pet, per day
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

No rollaway/extra beds available

Children stay free

Service animals are allowed

Service animals are exempt from fees/restrictions

Number of children who can stay for free – 2

Debit cards not accepted

Staffed front desk

Carbon monoxide detector

Smoke detector

Children stay free - maximum age 12

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities on site

Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Mobile key entry is not available

Food service has been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Humane animal treatment

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Comprehensive food waste policy

Comprehensive recycling policy

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Mercure Carcassonne Cite Hotel
  • Mercure Cite Hotel
  • Mercure Carcassonne Porte Cite Hotel
  • Mercure Porte Cite Hotel
  • Mercure Carcassonne Porte Cite
  • Mercure Porte Cite
  • Mercure Carcassonne Porte De La Cite Hotel
  • Mercure Carcassonne La Cite
  • Mercure Carcassonne La Cité
  • Mercure Carcassonne la Cite Hotel Hotel
  • Mercure Carcassonne la Cite Hotel Carcassonne
  • Mercure Carcassonne la Cite Hotel Hotel Carcassonne

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal pool will be open from June to September.

Pool access available from 9:00 AM to 8:30 PM.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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