6/10 Okay
Tom C.
9 June 2025
Liked: Cleanliness
I reserved Priello a year ahead for an 8-day family reunion. Alesandro promptly and completely answered every question,offering what proved to be good advice. Twelve of us arrived in stages after transatlantic flights followed by stops in Rome, Venice and Sienna. On arrival we met Francesco, our only contact throughout the stay. He walked me through the property; I'd offered to do the intro for those arriving later. We saw top to bottom from upstairs bedrooms to the downstairs apartments and washing machine. Very nice.When we went to use the washer, the door had been re- locked. This was clearly listed (twice) as an Amenity on VRBO, so I messaged Alesandro for access and also help with sewer gas in a unit which hadn't been properly cleaned, leaving the water in the trap low enough to allow its escape. I also requested heat. No response for two days and two half-days of increasingly urgent messages. We refilled the trap and then drove to purchase bathroom cleaner. Two days on, I contacted VRBO. The morning of Day 3 we drove 19km to an Anghiari laundromat to do 6 loads. Our host arrived in person about lunchtime, citing an unavoidable trip out of town. He gave us a key to the laundry and turned the heat up. Issues resolved..The last 5 days was great; a beautiful place. The first 3 days can never be recovered. (We received a token "good will" payment.) Murphy's Law had defeated many of our preparations. Too bad there wasn't a Plan B at Priello.
Tom C.
Stayed 8 nights in May 2025