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Holiday Inn Express Canterbury by IHG

3.0 star property

Photo gallery for Holiday Inn Express Canterbury by IHG

Exterior
Exterior
Exterior
Meeting facility
In-room safe, desk, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View map
A2 Upper Harbledown, Canterbury, England, CT2 9HX
  • Place, University of Kent
    ‪4 min drive‬
  • Place, Westgate Gardens
    ‪5 min drive‬
  • Place, Marlowe Theatre
    ‪6 min drive‬
  • Airport, London (SEN-Southend)
    ‪89 min drive‬

Room options

View all photos for Room, 2 Single Beds

In-room safe, desk, free WiFi, bed sheets

Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed with Sofa bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(32 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 Double Bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Upper Floor, Free Hot Breakfast)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 King Bed (Upper Floor, Free Hot Breakfast)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ground Floor (Free Hot Breakfast)

In-room safe, desk, free WiFi, bed sheets

Standard Room, 1 King Bed, Ground Floor (Free Hot Breakfast)

  • Sleeps 2
  • 1 King Bed

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About the area

Canterbury

With a stay at Holiday Inn Express Canterbury by IHG in Canterbury, you'll be within a 10-minute drive of Canterbury Cathedral and Westgate Gardens. .This hotel is 2.8 mi (4.6 km) from St. Dunstan's Church and 3 mi (4.8 km) from University of Kent.

What's nearby

  • University of Kent - 4 min drive - 4.9 km
  • Westgate Gardens - 5 min drive - 5.3 km
  • Westgate Gardens and Towers - 6 min drive - 5.6 km
  • Marlowe Theatre - 6 min drive - 5.9 km
  • Canterbury Cathedral - 6 min drive - 6.3 km

Getting around

  • Canterbury Chartham Station - 6 min drive
  • Gatwick Airport (LGW) - 84 min drive

Restaurants

  • ‪Caffè Nero - ‬6 min drive
  • ‪Artichoke - ‬6 min drive
  • ‪Floc Brewing Project - ‬6 min drive
  • ‪Pausa Caffe - ‬7 min drive
  • ‪Queens Head - ‬6 min drive

About this property

Holiday Inn Express Canterbury by IHG

Holiday Inn Express Canterbury by IHG offers 89 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

This Canterbury hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Stay in one of 89 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, barbecue grills, and a banquet hall.
You can enjoy a meal at Great Room serving the guests of Holiday Inn Express Canterbury by IHG, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.
Great Room - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 3 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great Room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per accommodation (varies based on length of stay), plus a deposit of GBP 100 per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Self parking fee: GBP 3 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Canterbury Holiday Inn Express
Holiday Inn Express Canterbury
Holiday Inn Express Hotel Canterbury
Canterbury Holiday Inn
Holiday Inn Canterbury
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Express Canterbury Upper Harbledown
Holiday Inn Express Canterbury Hotel
Express Canterbury By Ihg
Holiday Inn Express Canterbury
Holiday Inn Express Canterbury by IHG Hotel
Holiday Inn Express Canterbury an IHG Hotel
Holiday Inn Express Canterbury by IHG Canterbury
Holiday Inn Express Canterbury by IHG Hotel Canterbury

Holiday Inn Express Canterbury by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 1000 reviews
Rating 8 - Good. 370 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
The room was very clean. I have mobility issues and they gave me a room with one level and a shower seat. Which was great for me. The staff are always willing to help and are very courteous in all they do and will accommodate if possible anything you require. Thank you for a lovely stay and we will stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Alexandro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good room. Good price
Stayed 1 night in Dec 2025

8/10 Good

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
We had a pleasant stay at this hotel. Very good value for money and an excellent place to stay if you’re catching the ferry from Dover. The breakfast was amazing and included in the price. Staff were very friendly and helpful. I will definitely be staying here again in the future.
Stayed 1 night in Dec 2025

10/10 Excellent

Ameet

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Staff are an asset to the organisation. Really friendly. Clean rooms. Great breakfast.
Stayed 1 night in Dec 2025

8/10 Good

Graham

Stayed 1 night in Dec 2025

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised but the pillows were not great.
Stayed 1 night in Dec 2025

8/10 Good

Sharath

Stayed 1 night in Dec 2025

10/10 Excellent

OLAPOSI

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were caring, pay good attention to your needs, approachable and professional.
Stayed 1 night in Dec 2025

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great..the room was very clean..we also had a evening meal which was excellent. Only reason didn't give 5* is because the room was really cold when we arrived and no heat in bathroom. Not sure why we had to pay £3 parking..as there's nothing else around!
Stayed 1 night in Dec 2025

10/10 Excellent

Kirsty

Business traveller
Liked: Staff & service, amenities
Welcoming staff, friendly, room clean. Great value for money.
Stayed 1 night in Dec 2025

6/10 Okay

Jose Maria

Stayed 1 night in Dec 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All really good would stay again.
Stayed 1 night in Dec 2025

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Stayed 1 night in Dec 2025

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, staff & service, amenities
All good no issues!
Stayed 1 night in Nov 2025

10/10 Excellent

Tony

Stayed 3 nights in Nov 2025

8/10 Good

Romina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were fine. Room was clean.was a pervading smell but it seemed to disapate. Breakfast was good staff very attentive.
Stayed 1 night in Nov 2025

8/10 Good

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are lovely at the hotel and try to accommodate everything but for a major nationwide chain to not understand Gluten Free needs (coeliac) is quite weird. We were offered Vegan and Vegetarian options! Sofa beds are not the nicest to sleep on but they're manageable for one night but they do make the room very "snug" to say the least. But overall it was fine for one night. Lovely to have windows that actually open so you can have fresh air rather than air conditioning. Parking is very easy but annoying that you have to pay for parking as an overnight guest.
Stayed 1 night in Nov 2025

6/10 Okay

Helen

Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Parking charge odd but otherwise fantastic
Stayed 3 nights in Nov 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfy room
Stayed 1 night in Oct 2025

2/10 Terrible

James

Travelled with family and small children
Disliked: Staff & service
The service I received was shocking to say the least. I spoke to atleast 3 different people who confirmed a cot would be provided. Even on check in it was confirmed they're would be. Got to the room no cot. Went down to reception and the lady looked surprised I was there. They then provided me with a cot. To add to my frustration at 11pm the cot provided was broken with the plastic bottom having sharp edges, one side zipper was completely ripped off so my 12 month could crawl straight out. When back to reception to inform them and they looked unhelpful. They said they'll come to have a look at 11.15pm when I was trying to settle a 4 and 1 year old. In the end we ended up tasking our baby in our bed and I slept on the floor as I was petrified of turning in my sleep on him, so he stayed with my wife. We checked out at 4am to catch a ferry. Worse hotel stay I've had it along time, the receptionist couldn't wait to get home whilst their customers were needing help.
Stayed 1 night in Oct 2025

10/10 Excellent

Serosh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location if your catching ferry from dover
Stayed 1 night in Oct 2025

10/10 Excellent

Haseeb

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Aug 2025

8/10 Good

Man Yee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, room is tidy
Stayed 1 night in Oct 2025