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DoubleTree by Hilton Caracol Canela

4.0 star property

Photo gallery for DoubleTree by Hilton Caracol Canela

Front of property
LED TV
LED TV
Reception
LED TV

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View map
Rua José Pedro Piva, 277, Canela, RS, 95680-000
  • Place, Parque Terra Magica Florybal
    ‪3 min drive‬
  • Place, Cathedral of Our Lady of Lourdes
    ‪3 min drive‬
  • Place, Dreamland Wax Museum
    ‪3 min drive‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪75 min drive‬

Room options

View all photos for Standard Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Standard Double Room, City View

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, City View

View from room

Standard Twin Room, City View

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Double Room, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, City View

View from room

Deluxe Twin Room, City View

  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Exclusive Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Exclusive Double Room, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Luxury Double Room, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Presidential Double Room, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, City View

In-room safe, soundproofing, free WiFi, bed sheets

Premium Double Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Canela

With a stay at DoubleTree by Hilton Caracol Canela in Canela (Vila Suzana), you'll be within a 10-minute drive of Gramado Covered Street and Canela Automobile Museum. .This hotel is 8 mi (12.9 km) from Snowland Park and 0.8 mi (1.2 km) from Space Adventure Canela.

What's nearby

  • Canela Automobile Museum - 7 min walk - 0.7 km
  • Steam World - 12 min walk - 1.0 km
  • Parque Terra Magica Florybal - 3 min drive - 1.4 km
  • Cathedral of Our Lady of Lourdes - 3 min drive - 2.6 km
  • Dreamland Wax Museum - 3 min drive - 3.0 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 95 min drive

Restaurants

  • ‪Tri Hotel Canela - ‬8 min walk
  • ‪Pappardelle - ‬12 min walk
  • ‪Lá Em Casa - ‬11 min walk
  • ‪Hotel Serra Nevada - ‬12 min walk
  • ‪Bikers Pub - ‬4 min walk

About this property

DoubleTree by Hilton Caracol Canela

DoubleTree by Hilton Caracol Canela offers 105 air-conditioned accommodations with espresso makers and safes. LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Canela hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 105 air-conditioned rooms featuring espresso makers and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes, and housekeeping is provided daily.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
DoubleTree by Hilton Caracol Canela has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 35 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (81 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: BRL 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 45.734.841/0001-60

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

DoubleTree by Hilton Caracol Canela Hotel
DoubleTree by Hilton Caracol Canela Canela
DoubleTree by Hilton Caracol Canela Hotel Canela

DoubleTree by Hilton Caracol Canela Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 125 out of 132 reviews
Rating 8 - Good. 5 out of 132 reviews
Rating 6 - Okay. 2 out of 132 reviews
Rating 4 - Poor. 0 out of 132 reviews
Rating 2 - Terrible. 0 out of 132 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Good place.
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! I recommend this hotel
Stayed 4 nights in Nov 2025

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities
amazing!!
Stayed 1 night in Oct 2025

10/10 Excellent

felipe

Stayed 4 nights in Dec 2025

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, amenities
Excelente, amei a estadia. Recém construído, tudo bem novinho, limpo e organizado.
Stayed 4 nights in Dec 2025

10/10 Excellent

Celso Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Equipe, quarto, café da manhã, estrutura, tudo perfeito!
Stayed 3 nights in Dec 2025

10/10 Excellent

Ludy

Liked: Cleanliness, staff & service, amenities
Quarto perfeito. Equipe muito prestativa.
Stayed 4 nights in Dec 2025

10/10 Excellent

RODRIGO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sensacional ! Cama confortável, chuveiro muito bom , café da manhã excepcional , atendimento nota 1000
Stayed 3 nights in Dec 2025

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, amenities
Hotel novo, café maravilhoso e funcionários 100% dedicados
Stayed 4 nights in Dec 2025

10/10 Excellent

VIRGINIA

Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service
Excelente hotel, estrutura, alimentação e localização.
Stayed 3 nights in Dec 2025

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, amenities
O atendimento foi excelente, cafe da manhã delicioso, lugar incrível
Stayed 1 night in Dec 2025

10/10 Excellent

João E

Liked: Cleanliness, staff & service, amenities
Hotel novíssimo. Excelente atendimento, café da manhã otimo. Hotel top!
Stayed 2 nights in Nov 2025

10/10 Excellent

Neto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eu e minha família visitamos Gramado há cerca de uma década. Já nos hospedamos em diversos hotéis e, por isso, posso falar com propriedade: se trata de uma das melhores opções da região. O hotel é novíssimo, tem camas ótimas, um design incrível e um atendimento impecável. Nunca nos sentimos tão bem recebidos! É um excelente hotel!
Stayed 2 nights in Dec 2025

10/10 Excellent

Ingo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel impecável. Bem localizado entre Canela e Gramado. Muito confortável, limpo, excelente atendimento.
Stayed 1 night in Dec 2025

10/10 Excellent

lucio flavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Equipe excelente
Stayed 2 nights in Dec 2025

6/10 Okay

Gislene

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Se você na pedir, eles não trocam nunca as roupas de cama bem como as toalhas. O café da manhã parece uma corrida maluca. 10 atendentes feitos postes. Nem ovos fritos eles conseguem servir. O café em si é horrível. Parece uma água suja.
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quarto excelente, cafe da manhã muito bom, equipe super educada e disposta a ajudar
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities
A Equipe do hotel é muito receptiva, o quarto amplo e aconchegante. O café da manhã uma delícia. E a localização do hotel é ótima. Adorei minha estadia.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gedor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infraestrutura super nova, funcionários educados e café da manhã completo com buffet e cardápio!
Stayed 1 night in Dec 2025

10/10 Excellent

Nérima

Travelled with family
Liked: Cleanliness, staff & service, amenities
O hotel é excelente. Limpo, cheiroso, tudo novinho. Equipe excelente, simpática, atenciosa. Cookies de boas vindas na recepção. Café da manhã agradável.
Stayed 1 night in Dec 2025

8/10 Good

Maikon F

Liked: Cleanliness, staff & service, amenities
Café da manhã maravilhoso! Hotel novo.
Stayed 1 night in Nov 2025

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities
equipe fantástica, atenciosa, academia muito boa, piscina muito boa, cafá da manhã muito bom e apartamento bonito e funcional
Stayed 3 nights in Nov 2025

10/10 Excellent

Fabiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa
Stayed 4 nights in Nov 2025

10/10 Excellent

THIAGO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Apesar de um contratempo inicial, onde o berço prometido não estava disponível, a equipe fez de tudo para que nossa filha tivesse uma noite segura. Gostaria de agradecer a Luiz e, especialmente a Milena, que fizeram de tudo ao alcance para tornar a estadia o mais perfeita possível. Além disso, o hotel é sensacional. Voltarei com certeza!
Stayed 4 nights in Nov 2025