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Real Inn Cancún

4.0 star property

Photo gallery for Real Inn Cancún

Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Free daily continental breakfast
Lobby
Front of property
Master Suite Vista a la Laguna

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

View map
Km 5.5 Boulevard Kukulkán, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Tortuga Beach
    ‪14 min walk‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Ejecutiva Matrimonial Vista a la Laguna

Ejecutiva Matrimonial Vista a la Laguna

Ejecutiva Matrimonial Vista a la Laguna

  • 20 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Master Suite Vista a la Laguna

Master Suite Vista a la Laguna

Master Suite Vista a la Laguna

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Dos Camas Vista al Boulevard

Deluxe Dos Camas Vista al Boulevard

Deluxe Dos Camas Vista al Boulevard

7.6 out of 10
Good
(20 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Dos Camas Vista a la Laguna

Deluxe Dos Camas Vista a la Laguna

Deluxe Dos Camas Vista a la Laguna

  • 32 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Vista a la Laguna

Junior Suite Vista a la Laguna

Junior Suite Vista a la Laguna

  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Vista al Boulevard

1 bedroom, premium bedding, in-room safe, desk

Junior Suite Vista al Boulevard

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Vista a la Laguna

Deluxe King Vista a la Laguna

Deluxe King Vista a la Laguna

7.0 out of 10
Good
(16 reviews)
  • 32 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Ejecutiva Matrimonial Vista al Boulevard

1 bedroom, premium bedding, in-room safe, desk

Ejecutiva Matrimonial Vista al Boulevard

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Vista al Boulevard

Deluxe King Vista al Boulevard

Deluxe King Vista al Boulevard

7.6 out of 10
Good
(15 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Real Inn Cancún is a 3-minute walk from Langosta Beach and 12 minutes by foot from Tortuga Beach. .This eco-certified hotel is 1.1 mi (1.7 km) from Teatro de Cancún and 2.7 mi (4.3 km) from Cancun Convention Center.

What's nearby

  • Langosta Beach - 3 min walk - 0.3 km
  • Tortuga Beach - 14 min walk - 1.2 km
  • Playa Tortugas - 3 min drive - 2.8 km
  • Cancun Convention Center - 4 min drive - 4.6 km
  • La Isla Shopping Mall - 10 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Breakfast - ‬5 min walk
  • ‪Venecia - ‬7 min walk
  • ‪Las Olas - ‬8 min walk
  • Sport Bar
  • ‪RIU Caribe Pizzeria - ‬5 min walk

About this property

Real Inn Cancún

Lakefront hotel with free breakfast and a health club
Real Inn Cancún offers 160 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
Stay in one of 160 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreational amenities such as a health club and an outdoor pool. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at Stock Cafe, a poolside restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 6:30 AM to noon.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and noon.
Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Pool Bar - This bar overlooks the pool. Open daily.
Lobby Bar - Onsite bar. Open daily.
Kiosko - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kiosko
  • Lobby Bar
  • Pool Bar
  • Stock Cafe

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Real Inn Cancún Camino Real Cancun
Real Inn Cancún Camino Real
Real Cancún Camino Real Cancun
Real Cancún Camino Real
Real Inn Cancún Cancun
Real Cancún Cancun
Real Cancún
Real Inn Cancún by Camino Real
Real Inn Cancún Hotel Cancun
Real Inn Cancún Hotel

Real Inn Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 442 out of 1040 reviews
Rating 8 - Good. 241 out of 1040 reviews
Rating 6 - Okay. 150 out of 1040 reviews
Rating 4 - Poor. 95 out of 1040 reviews
Rating 2 - Terrible. 112 out of 1040 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Ruwan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremley disappointment and not recommneded.

Real Inn Cancun hotel experience was extremely disappointing. - Rooms were dilapidated. - Air conditioning in each room did not work. - Hotel restaurant/Cafe was poor and lacked variety and on a evening dinner they had served pasta lasagne FROZEN - twice! - Hotel cafe buffet was unclean and birds would fly around and at times start eating buffet food while we were eating. -A family member suffered severe bed bugs bites and impacted their health and their entire holiday in Cancun. (PHOTO EVIDENCE AVAILABLE UPON REQUEST) -Due to bed bugs the room were changed however, it was a downgrade as one of rooms had sealed window and no balcony. - We found the recommendation by hotel.com to be misleading and we would not recommend this hotel to anyone else.
Stayed 9 nights in Apr 2025

8/10 Good

Alfie's innovations

Liked: Cleanliness, property conditions & facilities
Overall was great but the staff aren’t that helpful at all. I thought it could be a whole language barrier but being nice and willing to help transcends language. Front desk needs to be more friendly
Stayed 4 nights in Feb 2025

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service
It was okay just need to do some little changes
Stayed 7 nights in Apr 2025

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very worn down. Lacks basic maintenance, and housekeeping was terrible. We switched rooms because or hair in sheers and dirty sheets and pillow cases. 2nd room was just as bad. Food was terrible and pool had no shadded areas to relax in. We checked out within an hour and just lost our money. DONT WASTE YOUR MONEY OR TIME. NOT CLOSE TO ANYTHING AT ALL. WILL NEVER RETURN.
Stayed 1 night in May 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Na
Stayed 2 nights in May 2025

10/10 Excellent

Filiberto

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in May 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, fair price. Needs mini fridge, & coffee machine in the room.
Stayed 10 nights in Apr 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita vista desde el restaurante y la piscina, también muy conveniente para ir a Isla mujeres, puedes llegar al muelle caminando.
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan Arturo Reynoso

Stayed 3 nights in Apr 2025

8/10 Good

Linda

Liked: Staff & service, room comfort
It was an amazing stay. The staff were friendly and helpful. Breakfast was also good.
Stayed 2 nights in Apr 2025

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service
It s a hotel the needs to be remodeled, specially the rooms, and should have at least a small fridge.... Nice view from the pool, as well as nice pool...
Stayed 4 nights in Apr 2025

8/10 Good

ZHONGHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2025

10/10 Excellent

Lauralie

Liked: Staff & service, amenities, property conditions & facilities
Really well located especially for going to isla Mulheres. All the receptionist were sympathic and helpful. Restaurant was good. For the property of the room it was not perfectly clean. I recommend the hotel.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Stayed 2 nights in Mar 2025

2/10 Terrible

S.faizan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service of this horror is really bad and they charge you for everything. I called them to fix this thing to come to my room. They didn’t came to fix things and you don’t know how to treat with a customer service so please don’t go to this. I’m telling you.
Stayed 2 nights in Apr 2025

4/10 Poor

suhani

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FRONT DESK STAFF WAS THE WORST I'VE EVER EXPERIENCED. THEY WERE ARROGANT, RUDE, UNHELPFUL, NOT what service should be at all. Very disappointing. If you're looking for a cheap stay and aren't going to spend much time at the hotel, this might work. I wouldn't stay here again even if it was free!
Stayed 4 nights in Apr 2025

8/10 Good

Donna

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
One of the rooms had black mold. They will fix this. Otherwise, excellent stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Abdirisaq

Stayed 1 night in Apr 2025

6/10 Okay

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
We constantly had to ask for towels, toilet paper,etc
Stayed 7 nights in Mar 2025

2/10 Terrible

Nikki

Stayed 3 nights in Jan 2025

8/10 Good

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
good place for the priced paid
Stayed 8 nights in Mar 2025

4/10 Poor

Ernesto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Be very careful with this Place. We got 3 rooms for 6 nights we had a few extra people and management made us pay extra fees. Over 1 k
Stayed 6 nights in Mar 2025

10/10 Excellent

David Ocampo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything, only recommendation is to add an extra blanket
Stayed 7 nights in Mar 2025