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Krystal Urban Cancun & Beach Club

3.5 star property

Photo gallery for Krystal Urban Cancun & Beach Club

Restaurant
Business centre
Outdoor pool, pool umbrellas, pool loungers
Front of property – evening/night
1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool

Explore the area

View map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Plaza 28
    ‪5 min drive‬
  • Place, Puerto Cancun Marina Town Center
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(22 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.6 out of 10
Excellent
(44 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

1 bedroom, in-room safe, desk, laptop workspace

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(16 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A stay at Krystal Urban Cancun & Beach Club places you in the heart of Cancun, just a 5-minute walk from Plaza Las Americas and within a 5-minute drive of Puerto Cancun Marina Town Center. .This hotel is 8.1 mi (13 km) from La Isla Shopping Mall and 11.1 mi (17.8 km) from Iberostar Cancun Golf Course.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Dubai Palace Casino - 13 min walk - 1.1 km
  • Plaza 28 - 5 min drive - 2.1 km
  • Puerto Cancun Marina Town Center - 8 min drive - 3.2 km
  • Playa Tortugas - 16 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪The Italian Coffee Company - ‬3 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪Healthysh Kioskito - ‬3 min walk
  • ‪ARAVENEY - ‬1 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 246 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Restaurante Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Reviews

Krystal Urban Cancun & Beach Club Reviews

8.0

Very good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 628 out of 1307 reviews
Rating 8 - Good. 297 out of 1307 reviews
Rating 6 - Okay. 163 out of 1307 reviews
Rating 4 - Poor. 97 out of 1307 reviews
Rating 2 - Terrible. 122 out of 1307 reviews

Reviews

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco, Vero Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

8/10 Good

Ajoke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

6/10 Okay

casey

Travelled with partner
Did not meet my expectations for a VIP stay. The rooms were space and dated. We asked for additional potable water, it never came. Breakfast was average. Everything was average. It was ok. Would we stay again? Unsure.
Stayed 1 night in Jul 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 1 night in Jul 2025

8/10 Good

Robert, Birkenhead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel that suits budgets. It does feel like some care and attention is required. Some sinks weren't working in public areas and coffee machines (although recently all upgrades) are routinely not working in the rooms and need swapping.
Stayed 4 nights in Jul 2025

8/10 Good

Michael, Christ Church

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

2/10 Terrible

Deborah

Business traveller
Disliked: Staff & service

Cheated Me

I have stayed here twice and I will never stay here again . The Hotel and Hotels.Com both lied to me and cheated me. They went so far as to delete emails, block my calls and have my emails to them bounce back to me " as their box" was full.
Stayed 9 nights in Jun 2025

10/10 Excellent

servio

Stayed 3 nights in Jul 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

miguel

Stayed 1 night in Jul 2025

8/10 Good

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Hanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Juan

Stayed 1 night in Jun 2025

10/10 Excellent

Youngsik

Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 2 nights in Mar 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

ziva

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Angelica

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice
Stayed 5 nights in May 2025

10/10 Excellent

Guillermina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a really good hotel to stay at. Staff is very friendly and the property is clean. The only downfall is you have to pay for parking. Be careful with the balcony sliding door as it locks by itsel and if you get trapped in you balcony, it can be a while for someone to get you. Some showers also leak, and if youre on a top floor the water pressure is very low.
Stayed 4 nights in May 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

YOUNG HAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by the plaza convenient
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to downtown.
Stayed 5 nights in May 2025

8/10 Good

Morteza

Liked: Amenities
Non
Stayed 12 nights in Apr 2025

8/10 Good

Denise

Stayed 3 nights in Apr 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025