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ibis Cancun Centro

3.0 star property

Photo gallery for ibis Cancun Centro

Lunch and dinner served, Regional cuisine
Lobby sitting area
Daily buffet breakfast (MXN 279 per person)
1 bedroom, desk, blackout curtains, soundproofing
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Plaza Las Americas
    ‪3 min walk‬
  • Dubai Palace Casino
    ‪3 min walk‬
  • Plaza 28
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Lagoon View

1 bedroom, desk, blackout curtains, soundproofing

Double Room, 1 Double Bed, Lagoon View

8.0 out of 10
Very good
(16 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

8.0 out of 10
Very good
(102 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Double Beds

1 bedroom, desk, blackout curtains, soundproofing

Double Room, 2 Double Beds

7.0 out of 10
Good
(34 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

With a stay at ibis Cancun Centro in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Plaza Las Americas and Plaza 28. .This eco-certified hotel is 9.1 mi (14.7 km) from La Isla Shopping Mall and 12 mi (19.3 km) from Moon Palace Golf Club.

What's nearby

  • Plaza Las Americas - 3 min walk - 0.3 km
  • Dubai Palace Casino - 3 min walk - 0.3 km
  • Plaza 28 - 2 min drive - 2.1 km
  • Las Palapas Park - 3 min drive - 2.2 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Boston's Pizza Cancún - ‬4 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Toks - ‬8 min walk

About this property

ibis Cancun Centro

Eco-certified hotel with a 24-hour front desk and a restaurant
Ibis Cancun Centro offers 190 accommodations with hair dryers and blackout drapes/curtains. 22-inch plasma televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 190 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of ibis Cancun Centro, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - This restaurant specializes in Regional cuisine and serves lunch and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Covered parking on site (MXN 120 per stay)
  • Covered valet parking on site (MXN 120 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
13 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 279 for adults and MXN 140 for children
  • Airport shuttle fee: MXN 900 per vehicle (maximum occupancy 4)
  • Covered self parking fee: MXN 120 per stay
  • Covered valet parking fee: MXN 120 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

ibis Cancun Centro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 623 out of 1262 reviews
Rating 8 - Good. 334 out of 1262 reviews
Rating 6 - Okay. 140 out of 1262 reviews
Rating 4 - Poor. 77 out of 1262 reviews
Rating 2 - Terrible. 88 out of 1262 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kenneth, Bronx

Travelled with partner
Disliked: Staff & service, amenities
Terrible communication and service. Our toilet stopped working at night, and despite reporting it immediately, we were left waiting until 11 AM the next day for a solution. After all those hours, they finally decided to give us a new room—something they should have done from the beginning. To make matters worse, we were charged for a late checkout even though the night manager had given us approval to stay until 12 PM. Completely unacceptable experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Omar

Stayed 1 night in Mar 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Just there one night, staff were very nice. Food was excellent.
Stayed 1 night in Mar 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, wonderful friendly staff. Clean modern rooms. Very good breakfast
Stayed 4 nights in Mar 2025

4/10 Poor

PARTHIV

Travelled with family
Disliked: Staff & service, property conditions & facilities
Small room. Location is good but it's better to stay in a resort. Breakfast was good.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Gladis

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable and clean

Was good
Stayed 2 nights in Mar 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walmart and shopping store closed by
Stayed 1 night in Mar 2025

10/10 Excellent

Esteban

Liked: Property conditions & facilities
Me gustó el lugar
Stayed 4 nights in Feb 2025

8/10 Good

filmore

Stayed 10 nights in Feb 2025

10/10 Excellent

Yazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice located. Walmart right next to hotel. 7 11 behind the building. And 5 min walk to the plaza. Room was small but had everything needed. Breakfast was delicious. No complaints
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic hotel in terms of the rooms, but the staff are truly excellent and there is a good breakfast available in the restaurant. Also there is a mini Walmart next door which is useful.
Stayed 2 nights in Feb 2025

10/10 Excellent

aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this hotel

Stayed 6 nights in Dec 2024

10/10 Excellent

John, Manitou Springs

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Virve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be nice to have a coffee/tea maker in a room along with a mini fridge.
Stayed 3 nights in Feb 2025

10/10 Excellent

Melanie

Stayed 8 nights in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are extremely clean and the staff is absolutely amazing. They have a really amazing breakfast buffet. They have a nice bar and restaurant. You are in walking distance to the mall and numerous restaurants. I am actually heading back to Cancun and booked this hotel again. You won’t be disappointed and if you love coffee, they have the best coffee!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Lazaro, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellence location! Very professional staff
Stayed 4 nights in Feb 2025

8/10 Good

Geremias, Ramos Arizpe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Philmore A.

Stayed 1 night in Feb 2025

10/10 Excellent

Uche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

William, Woodlawn

Stayed 2 nights in Jan 2025

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service
Is a good option for an economic price if you are just doing business.
Stayed 13 nights in Jan 2025