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Hotel Isleño

2.5 star property

Photo gallery for Hotel Isleño

Lobby sitting area
Front of property – evening/night
Lobby sitting area
Interior detail
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Francisco I. Madero no 8, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪5 min walk‬
  • Place, North Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪75 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Queen Beds

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About the area

Isla Mujeres

With a stay at Hotel Isleño, you'll be centrally located in Isla Mujeres, just a 4-minute walk from Isla Mujeres Ferry Terminal and 6 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This beach hotel is 0.4 mi (0.6 km) from North Beach and 8.6 mi (13.8 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Miguel Hidalgo - 2 min walk - 0.2 km
  • beach - 2 min walk - 0.2 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • Isla Mujeres Ferry Terminal - 5 min walk - 0.4 km
  • North Beach - 6 min walk - 0.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 114 min drive

Restaurants

  • ‪El Patio - ‬2 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Sonny's Pizza - ‬2 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Aroma Isla - ‬1 min walk

About this property

Hotel Isleño

Beachside hotel walking distance from Isla Mujeres Ferry Terminal
Hotel Isleño offers 15 air-conditioned accommodations with minibars. Business-friendly amenities include desks and safes. Bathrooms include showers. Housekeeping is provided daily.
Make yourself at home in one of the 15 air-conditioned rooms featuring minibars. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and an arcade/game room.
Featured amenities include a business center, a 24-hour front desk, and luggage storage.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Isleño
Hotel Isleño Isla Mujeres
Isleño Isla Mujeres
Hotel Isleño Hotel
Hotel Isleño Isla Mujeres
Hotel Isleño Hotel Isla Mujeres

Hotel Isleño Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 135 reviews
Rating 8 - Good. 63 out of 135 reviews
Rating 6 - Okay. 20 out of 135 reviews
Rating 4 - Poor. 3 out of 135 reviews
Rating 2 - Terrible. 5 out of 135 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ellen

Stayed 10 nights in Feb 2025

4/10 Poor

Douglas, Fairport

Disliked: Staff & service, property conditions & facilities
Isla Mujeres is a tiny island with many choices. Ive been coming here for 18 yrs. I needed a ladt minute room for a friend visiting. This hotel is in a PRIME location! The rooms are clean & very comfortable. The hotel itself is a disaster & poorly run. Xmas deco in February. Laundry, waterbottles, towels everywhere. Extremely rude staff. Balcony & stair railings broken. There is a reason that they were 3/4 empty at the peak of the season.
Stayed 7 nights in Feb 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay (overnight). Good air conditioning (quiet). Staff were great, friendly and always smiling. Small balcony off room, 2 double beds, refrigerator, small bathroom with a large shower (shower head could use a tightening or replacement - water spraying over) Quiet location, close to board walk.
Stayed 1 night in Feb 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The room was clean with a large shower and plenty of hot water. The only reason I didn’t give 5 stars is there was a musty smell in my room.
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Travelled with family
Excellent budget hotel. Small number of rooms. Friendly staff. Clean, comfortable rooms. Short walk to north beach and restaurants.
Stayed 8 nights in Jan 2025

6/10 Okay

Senad

Stayed 13 nights in Dec 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an excellent location. The staff was pleasant and helpful. The check in and check out process was easy. The only downside was the low water pressure. Otherwise, will probably stay again.
Stayed 1 night in Dec 2024

10/10 Excellent

Chele

Travelled with family
Liked: Amenities
Perfect location and friendly staff!
Stayed 5 nights in Mar 2024

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good find

A wonderful little hotel in an excellent location near market, golf cart rental, numerous restaurants and a few blocks from the beach. The front rooms were noisy at night, but with ac, no problem. I definitely would stay there again.
Stayed 6 nights in Mar 2024

8/10 Good

Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. Could use some updated bedding.
Stayed 3 nights in Feb 2024

6/10 Okay

Chido, SAN Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central to everything and it was very easy to get around by just walking.
Stayed 1 night in Feb 2024

10/10 Excellent

Omer

Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was great for a few days.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel J.

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Hidden fees, shady operation, beware

BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away!
Stayed 1 night in Jun 2023

8/10 Good

Robert

Stayed 3 nights in Apr 2023

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive.
Stayed 8 nights in Mar 2023

6/10 Okay

Dianilda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha.
Stayed 2 nights in Mar 2023

6/10 Okay

David

Travelled with partner
Liked: Staff & service
When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not.
Stayed 1 night in Mar 2023

8/10 Good

Mathew

Liked: Staff & service
Disliked: Cleanliness

so so

We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting
Stayed 1 night in Feb 2023

2/10 Terrible

Sandra

Stayed 1 night in Feb 2023

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!!
Stayed 2 nights in Jan 2023

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
I like the hotel it had a lot of amenities such as a tv and fridge I just couldn't sleep at night sometimes because there was a bar across the street and because of the noise also the room I had was mid hotel so you can hear the reception at all hours talking. I did enjoy the room though as its close to everything and centrally located.
Stayed 6 nights in Feb 2022

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 3 nights in Apr 2022

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Isleno

This spot is great because it’s close to playa Norte and it serves as a gateway to Hidalgo St. Where all the nightlife is.
Stayed 10 nights in Dec 2021