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Garza Blanca Resort & Spa Cancun - All Inclusive

5.0 star property

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Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

View map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪11 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪11 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite 1 King Bed

View from room

Junior Suite 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ocean View

View from room

One Bedroom Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up 1 King Bed

View from room

Junior Suite Swim Up 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Swim Up

One Bedroom Swim Up | Living area

One Bedroom Swim Up

10.0 out of 10
Exceptional
(5 reviews)
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Ocean View

View from room

Two Bedroom Ocean View

7.2 out of 10
Good
(7 reviews)
  • 170 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for One Bedroom Suite

IPod dock

One Bedroom Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 116 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite Ocean View 1 King Bed

View from room

Junior Suite Ocean View 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite

View from room

Two Bedroom Suite

  • 170 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front

Three Bedroom Ocean Front

  • 403 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft | Terrace/patio

Three Bedroom Loft

8.0 out of 10
Very good
(1 review)
  • 447 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Junior Suite 2 Queen Beds

2 bedrooms, premium bedding, down duvets, minibar

Junior Suite 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View 2 Queen Beds

View from room

Junior Suite Ocean View 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swim Up 2 Queen Beds

Junior Suite Swim Up 2 Queen Beds

Junior Suite Swim Up 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Free Upgrade Mousai Cancun - All Inclusive

Free Upgrade Mousai Cancun - All Inclusive | View from room

Free Upgrade Mousai Cancun - All Inclusive

  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

When you stay at Garza Blanca Resort & Spa Cancun - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 5.2 mi (8.4 km) from North Beach and 13.8 mi (22.1 km) from La Isla Shopping Mall.

What's nearby

  • Punta Sam Beach - 11 min walk - 1.0 km
  • Punta Sam Ferry Terminal - 11 min walk - 1.0 km
  • Playa Mujeres Golf Club - 7 min drive - 4.2 km
  • Isla Mujeres Ferry Terminal - 44 min drive - 8.1 km
  • North Beach - 45 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪The Deli - ‬5 min walk
  • ‪Restaurant Flamingos - ‬19 min walk
  • ‪The Rooftop - ‬1 min drive
  • ‪caprichos villa del palmar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬5 min drive

About this property

Garza Blanca Resort & Spa Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Garza Blanca Resort & Spa Cancun - All Inclusive offers 452 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Imagine has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 452 air-conditioned rooms featuring iPod docking stations and minibars. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, 3 hot tubs, and a complimentary water park. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Blanca Blue, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Blanca Blue - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Food Truck - This seafood restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Snack - Onsite restaurant. Open daily.
Bocados - Onsite restaurant. Open daily.
Hiroshi - Onsite restaurant. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Onsite parking options include a garage and a carport

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados
  • Hiroshi
  • The Food Truck
  • The Snack

Things to do

  • 3 hot tubs
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Shopping centre

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Smooth flooring in room
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Built in 2020
  • Communal living room
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Griddle
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Villa Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Palmar Cancun Beach Spa Playa Mujeres
Resort Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Playa Mujeres Villa Del Palmar Cancun Beach Resort Spa Resort
Villa Palmar Cancun Beach Resort Spa
Villa Palmar Cancun Beach Spa
Resort Villa Del Palmar Cancun Beach Resort Spa
Palmar Cancun Spa Mujeres

Reviews

Garza Blanca Resort & Spa Cancun - All Inclusive Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 752 out of 1062 reviews
Rating 8 - Good. 155 out of 1062 reviews
Rating 6 - Okay. 65 out of 1062 reviews
Rating 4 - Poor. 40 out of 1062 reviews
Rating 2 - Terrible. 50 out of 1062 reviews

Reviews

2/10 Terrible

Monica

Stayed 5 nights in Aug 2025

10/10 Excellent

DO, EDGEWOOD

Stayed 2 nights in Aug 2025

2/10 Terrible

Huan Huan

Travelled with family and small children
Disliked: Amenities
I’ve been to Cancun more than 10 times, and Garza Blanca is the first resort that made me feel like I don’t want to return to Cancun at all. The resort is extremely boring, with very limited activities both during the day and at night. The poolside is completely lifeless —no entertainment, no energy. I would not recommend it for families with young kids, as there’s almost nothing for them to do besides the pool. The beach is awful — so dirty you wouldn’t even think about getting in the water. Breakfast is served in just one restaurant, and the options are very limited. There’s no café on site, and although they have a Starbucks, you have to pay separately for it despite the “all-inclusive” package. In fact, the “all-inclusive” label here is misleading. You end up paying extra for almost everything except basic dining — $16 for a fresh coconut, $6 for a popsicle, $5 for a short carousel ride. For a resort marketed as all-inclusive, it’s ridiculous. Overall, this was a huge disappointment, and I would never recommend Garza Blanca to any of my family or friends.
Stayed 5 nights in Aug 2025

4/10 Poor

Juan

Travelled with family
Liked: Cleanliness
Not recommended family with young kids. The resort is very boring with no activities during the day. Limited dining for breakfast and lunch. No cafe, which makes it difficult to get ice creams and coffees. Will not return.
Stayed 4 nights in Aug 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing friendly staff would definitely come again! Adolfo was a friendly server during breakfast. Cony from the spa gave spectacular massages. Marco from the pool area would ensure all of our needs were met by either bringing fresh towels or moving the umbrellas to ensure some shade
Stayed 5 nights in Jul 2025

10/10 Excellent

Belma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and the staff was phenomenal! Beach is a typical Cancun beach but everything else was perfect
Stayed 7 nights in Aug 2025

10/10 Excellent

Yamiri Valle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2025

4/10 Poor

Eli

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Need more entertainment for guests at night and days. Shows and music.

2/10 Terrible

Heesoo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Garza Blanca – Worst All-Inclusive Experience I’ve Ever Had Our family visit an all-inclusive resort every year, but this was by far the worst experience I’ve ever had. I will never return to Garza Blanca, nor will I recommend it to anyone. 1. Concierge Name: Claudia This was one of the worst parts of our stay. Claudia persistently pressured us to sign up for the timeshare presentation, even though we clearly told her we were not interested. She repeatedly stopped us to question why we weren’t taking the “promotional offer,” which was actually a 90-minute presentation with lunch. I told her multiple times that I would let her know if I changed my mind, but she still tried to schedule it for us. When I declined, her demeanor changed instantly. She lost interest in helping us with anything else, including our request to book a hydrotherapy spa treatment. She claimed the spa rarely answered the phone and suggested I go there myself. When I asked her to call, the spa answered immediately. Claudia told me they only had 11:00 AM or 5:00 PM available. However, when I went to the spa in person, they told me they had availability all day and even gave me a tour, the hydrotherapy area was completely empty. Claudia lied. After that, she stopped greeting us entirely. It was clear her role as a concierge ended for us the moment she realized she wouldn’t get credit for booking a timeshare presentation. This gave a terrible impression of how the resort views guests, as nothing more than
Stayed 3 nights in Aug 2025

10/10 Excellent

Jinous

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this resort and were impressed by how beautiful and clean everything was. The rooms were updated, modern, and spotless. The pools were just as lovely—sleek, well-maintained, and perfect for relaxing. The food was absolutely amazing with plenty of delicious options. We traveled with small children, and while they enjoyed themselves, there weren’t many activities geared toward kids. This is definitely more of a place to relax and unwind rather than a destination packed with entertainment. The only downside was the tipping situation. Even though it’s an all-inclusive resort, the staff would bring you a bill after ordering food for you to sign and would strongly encourage tipping based on inflated prices shown on the bill. While tipping is appreciated in Mexico, it felt a bit pushy and higher than expected. Overall, it’s a great spot for couples or adults looking to relax in a clean, modern, and peaceful setting, but not ideal for families seeking a lot of activities.
Stayed 7 nights in Jul 2025

8/10 Good

Ehidiame

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff. There was some confusion at checkout where i recieved a bit of an imaginary additional bill. I tried to understand the source of the additional charges and even the admins at the desk could not explain. Also the daily credits are not really useful.
Stayed 6 nights in Aug 2025

6/10 Okay

Jinzixing

Stayed 5 nights in Jul 2025

8/10 Good

Hayk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less food options
Stayed 6 nights in Aug 2025

2/10 Terrible

Tomasz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very modern and clean. The service however is not what I would expect from a resort of this caliber. First off, with an all inclusive package, you have to sign a receipt each time you order something. This includes the pool bar! If you walk away without closing out your tab the staff chases you. We left the pool one day and the bar called the room 4 times for me to come down and close out the $0.00 tab! The most annoying part was that every chair by the pool Was reserved by the staff! I went to the pool at 7am to get a chair and they were all reserved. One of the staff members told me that if I paid him $40 he would let me sit there. This happened every day! All inclusive resort and each chair by the pool is $40? I checked in the lobby and the representative there told me that’s not how it works, but wasn’t surprised… probably means it’s a common thing. There much better options out there to go and enjoy!
Stayed 5 nights in Aug 2025

10/10 Excellent

Raiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel exceeded every expectation. The check-in was seamless, and the staff? Warm, welcoming, and incredibly attentive—like they genuinely cared that we were there. The room was a dream: spotlessly clean, beautifully decorated, and filled with thoughtful touches—plush robes, luxury toiletries, and the softest bed I’ve ever slept in. Waking up to that view every morning? Unforgettable. Every meal we had was a culinary delight. The breakfast buffet was fresh, varied, and delicious, and dinner at the on-site restaurant was a true highlight of our stay. I strongly recommend
Stayed 1 night in Aug 2025

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor very slippery
Stayed 6 nights in Aug 2025

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children
Disliked: Amenities
Didn’t like that they wanted you to take a tour and become a me member at 7am the day after we arrived. When we didn’t do the tour it seemed we were no longer important to them. Had to call several times to get mini bar and fridge restocked, was unable to use any of my resort credits, and constantly tried to upsell my beverage items even though advertised as all inclusive. The property is beautiful but lacked in activities thru the day and evening hours. Nothing to do but pay to go on carousel or listen ti light music. The food was good but air conditioning in restaurants would be nice, not very hungry when you are sweating! Overall nice resort but would not rate it as a five star, lacking the amenities and upgrades we were expecting.
Stayed 8 nights in Jul 2025

8/10 Good

JAIME, San Francisco

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful we just have a bad experience with one restaurant server who even we already over double tip bicouse i wasen sure if the tips where already incuide we ask him about it and it was but his answer was no it isent so we i myself work and make my living on tips so i always over tip but when i realize and found aut the yes evreting was inclusive we stil tip ouer servers but it makme very upsed the way this person respond and and i have a beer bottle of coure i tip him 50.00 mexican pesos guest waht hi charge 50.00 dollars tip i dont mencion his name bicouse i wishim well THE REST OF EXPERIENCE ABOUT THE HOTEL AND EMPLOYEES LT IS EXELLENT
Stayed 4 nights in Jul 2025

8/10 Good

Gevorg

Stayed 6 nights in Jul 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by the pool and restaurants was top notch all inclusive and we are super spoiled. Great service! House keeping was non existent as we had to call multiple times each day to get our room cleaned and they’d show up when you were trying to get ready for dinner or relax after the day out. Super frustrating. The first night we also waited 2 hours after 3 calls to get bedding for our sofa bed. I’d give it a 9 because of the inconvenience every day with house keeping dilemmas.
Stayed 6 nights in Jul 2025

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was excellent about he property was the service we received. We go to resorts for the pool, and the sevice there from Noe, Alex and Erick. At the restaurants, Jose at Blanca blue was amazing and Martin from Bocados.
Stayed 6 nights in Jul 2025

6/10 Okay

Mary, Chicago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
For the price, we expected a better experience. We’ve stayed in Cancun so many times. We wanted to love this resort but that was not the case. We were there for 5 days, 4 nights with our children who are 10 and 12. PROS: 1 bedroom suite was fantastic with laundry Beautiful view Hammock on the balcony was great Drinks were above average Food was good CONS: Our bracelets never worked in restaurants so it took us longer to wrap up every meal. During two of our breakfasts, we did not have anyone help up us but when they saw us get up from our table they chased us expecting a tip. Concierge service was disappointing. Front desk service is slow. Every single day, some kind of issue up and we had to waste time waiting in line behind people who were checking in and out. No one went out of their way to do extra even after they messed up. No entertainment staff. Very little kids entertainment options. I would NOT STAY here again or recommend to anyone.
Stayed 4 nights in Jul 2025

4/10 Poor

Ramon, Tyler

Stayed 4 nights in Jul 2025

2/10 Terrible

Jason

Disliked: Staff & service, amenities, property conditions & facilities
This was the worse resort I have gone to. Someone from the staff entered my room without letting me know. He opened the door and I confronted him. He said he was sorry. This occured around 1030am. I escalated to one of the manangers and no one looped back with me. I escalated again around 9pm and their security
Stayed 3 nights in Jul 2025

10/10 Excellent

STEVE

Stayed 4 nights in Jul 2025