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Casa Balam Cancun

Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Popular amenities

Pool
Free Wi-Fi
Air-conditioning
Parking available
Laundry room

Explore the area

Gladiolas, Cancun, QROO, 77500

Place, Las Palapas Park
‪1 min walk‬
Place, Benito Juarez Municipal Building
‪6 min walk‬
Place, Plaza 28
‪9 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Room options

Estudio 5

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 7

Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 3

25 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Estudio 8

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 12

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 13

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 10

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 14

45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Estudio 15

45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Estudio 11

45 sq m
Sleeps 4
2 Double Beds
Free Wi-Fi

Estudio 9

24 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 6

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 4

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Estudio 1

25 sq m
Sleeps 2
1 Queen Bed
Free Wi-Fi

Habitacion 16

20 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Habitacion 19

City view
20 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Premium bedding, down duvets, individually decorated

Habitacion 17

City view
20 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Habitacion 18

20 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Estudio 2

Sleeps 4
2 Double Beds
Free Wi-Fi

Similar properties

Pool
Spa
Parking included
Restaurant

includes taxes & fees

16 May - 17 May

About the area

Cancun

A stay at Casa Balam Cancun places you in the heart of Cancun, a 1-minute drive from Las Palapas Park and 13 minutes from Cancun Convention Center. .This hotel is 7.1 mi (11.4 km) from Forum Beach and 8.8 mi (14.2 km) from La Isla Shopping Mall.

What's nearby

Las Palapas Park - 1 min walk - 0.1 km
Xbalamqué Theater - 2 min walk - 0.2 km
Benito Juarez Municipal Building - 6 min walk - 0.6 km
Plaza 28 - 9 min walk - 0.8 km
Plaza Las Americas - 3 min drive - 1.8 km

Getting around

Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

‪Hunter Bar - ‬3 min walk
‪Cheester - ‬1 min walk
‪Marquesitas Ricky - ‬3 min walk
‪Restaurante los Alcatraces - ‬2 min walk
‪Los Pescaditos - ‬5 min walk

About this property

Casa Balam Cancun

Casa Balam Cancun offers 19 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

Make yourself at home in one of the 19 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided.

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Featured amenities include express check-out, laundry facilities, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Uncovered parking on site (MXN 150 per day)
Limited on-site self parking
Onsite parking options include a carport

Things to do

Outdoor pool

Conveniences

Laundry facilities
Safe at front desk
Virtual front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request) (for a fee)
Tour and ticket assistance

Outdoors

In a regional park
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Tile flooring in public areas
Well-lit path to entrance

1 building
3 floors
Smoke-free property

Room amenities

Bedroom

Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Cleaning supplies
Coffee/tea maker

Air conditioning
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Access code, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Important information

Optional extras

Uncovered self parking fee: MXN 150 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Housekeeping fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts debit cards and mobile payments; cash is not accepted

Mobile payment options include: PayPal

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 9:30 AM to 10:30 PM

Guests under 18 years old are not permitted at this adults-only property

No pets and no service animals are allowed at this property

Property is also known as

Palapas Suites Hotel Cancun

Palapas Suites Hotel

Palapas Suites Cancun

Cancun Palapas Suites Hotel

Palapas Suites

Balam

Cancun Palapas Suites

Casa Balam Cancun Hotel

Casa Balam Cancun Cancun

Casa Balam Cancun Hotel Cancun

Casa Balam Cancun Reviews

6.6

7.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

8/10 Good

Geoffrey

8 Jan 2026

Liked: Cleanliness

Disliked: Amenities

Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars

Stayed 2 nights in Dec 2025

2/10 Terrible

Danny

5 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.

Stayed 28 nights in Feb 2025

4/10 Poor

Kameal

27 Oct 2024

Stayed 6 nights in Sep 2024