Booked this hotel on its reviews, but on arrival, met another couple returning after 2 nights away due to overbooking. We were then also told it was overbooked and that we would need to spend 1 night in an alternative. This maybe a result of electing to pay at hotel rather than in advance, as understandably, they don't want no shows, but the alternative hotel was on the outskirts of Magaluf and although that hotel was very nice, it was an area we had intended to avoid.
We were upgraded as a result of our night away from B&B to All Inc, plus having free use of safe. Taxi's &1st night meal were at no cost.
Overall, this Fergus hotel is very nice and quiet, with good friendly staff, clean rooms, facilities and good selection of food. Only minor gripes are that the bathroom has the space for a bidet, but one is not fitted and that some of the rooms facing the front can suffer from traffic noise, mainly due to coaches stopping at the hotel, as it is in a cleft and the road is above. Originally, an Apart hotel, the recent refurbishment has converted the Kitchenette into a large wardrobe room and I believe further upgrading will take place over the winter of 2014/15.
Finally, the local area is suffering somewhat from the trend of the local hotels(as elsewhere), go All Inclusive. The main resort is only a short walk away.