2/10 Terrible
Lace
15 May 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Game day bday trip went awful and this app lies!!!
I was so irritated. I paid over 400 in total to stay here for my birthday and it was absolute garbage. First of all this was supposed to be a “luxury hotel” and I’m confused how. Valley option (which isn’t even an option it’s a requirement) was the best part. We checked in with a girl at the front and she was nice but plainly let me know that these third party apps come in and take pictures of all the best rooms and then post it as all the rooms. So our upgraded delux room turned out to be smaller then my bedroom at home and our “city view” was of the back side of another building with painted windows. Also might I mention no bible??? First hotel I’ve been in that didn’t have one. Now onto the bathroom. Mold on the shower head and white build up along shower doors and edges of floor. ONLY thing that had me excited about this place was the art which we looked at in less than 5 min. My birthday was absolutely awful. No spa credit like I was supposed to have. They kept my whole 100 from incidents even tho there were NONE! I barely touched anything in the room. Couldn’t even eat the food cuz it was all weird. Maybe if you like weird stuff but god forbid there was any food for kids I’m glad my son wasn’t with us. The bed was also advertised as Egyptian Cotten which I can assure you was not. Also if your a smoker don’t go outside cuz the homeless people will swarm you and there is no security out there either.
Lace
Stayed 1 night in May 2025