I’ve stayed in motels that felt more like hotels than this “hotel.” From the second I walked in, I was treated like a nuisance. My card had an issue, and instead of basic courtesy, the front desk clerk kept snapping, “Did you fix it yet?” like I was wasting her time. The pool? Never a towel in sight. The “body wash”? Lotion. Staff friendliness? Nonexistent. Breakfast was chaos, one poor employee left alone, no food replenished, and guests shoving to grab scraps.
Then at 3 a.m., the fire alarm blared. Turns out it’s been malfunctioning for over a year, but they still haven’t fixed it. We rushed outside with our terrified kids, only to return to zero apology, zero explanation, and zero compensation.
Days later, I find a $63 charge. Calls to the hotel went nowhere, promises to “call back” were empty. Finally, they claimed it was for a “stained” towel. The photos showed a huge orange stain we never made. Considering the filthy floors, it’s not hard to imagine towels picking up grime, but this was clearly not ours.
This place is unprofessional, unwelcoming, and unapologetic. If you enjoy being treated poorly, woken up at 3 a.m., and billed for messes you didn’t make, this is your hotel.