2/10 Terrible
Thomas
Travelled with family and small children
14 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked and fully paid for a 1 night stay at this property months for a family of 2 adults and 2 children, 7 and 4 years old. Paid for the top room they have with a pyramid view and 4 double beds, the luxury suite, as we had 3 birthdays out there.
As we arrived to the hotel after a morning at the pyramids, sphinx and other bits we were told they had given our booked room to someone else as they had wanted a longer booking than what we had booked for. Offered us a room with a 1 double bed or a room with no windows as a substitute, absolutely no where near what we booked or big enough.
All of this after a 6am flight from Hurghada and 2 young children. They were not interested in trying to rectify the situation and just offered to drop us at our follwing days trip to the Grand Museum for free, saving us about £2 insteaf of an Uber. Lost out on the tickets we paid for the follwing day at the museum as we had to fly back the same night.
AVOID. THEY DO NOT GUARANTEE YOUR BOOKING AND EVEN ADMITTED THEY DO THIS IF SOMEONE WITH A LONGER BOOKING REQUESTS THE ROOM.
They should be ashamed doing this to a family with kids.
Thomas
Stayed 1 night in May 2025