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Staff was very nice and tried to help. The reason for 2 stars is for the temperature of the room was 25-26 C. It was way too hot to be comfortable and was unable to sleep because of the temperature. Asked many times to fix it or change rooms, neither of which happened. The entire hotel also smelled like cigarette smoke. Definitely not a 5 star hotel.

Photo shown is not the hotel. Parking; choatic, a crazy game of tetris.15 mins of the attendant getting others/us to reverse within inches of parked cars. Simone and the other lady on reception were excellent. Heading to our room, it look like a shopping centre but rooms replaced shops. Our room 309; 3rd floor. We pressed 3, each time the opened, no sign of the 300s. A man entered the lift and abruptly told us a few times that we didn't press 3. He was the manager, so we asked him to show us to our room. He pointed out of the lift then pointed left. Again, we say there are no signs for rooms in the 300s. He waves us off to the left. Double room was large, bed seemed comfortable, had a tv with a few channels but no way of getting English subtitles. We returned to the room at 20:30 after exploring, there was a weird electrical clicking sound. It wasn't the numerous lights or the ac. 1hr later, someone came, he agreed it wasn't lights or ac. He removed the card for electric, the emergency light came on but promptly switched off. Worrying if there was an emergency. Moved to King room 314, corner, many windows. Lightswich for lights was all or none. Other switches didn't work. No way to switch off bathroom light or fan, so light from window between bed and bathroom, noise all night. Very hot room so ac needed, more noise. Ill fitting curtains so light in from sunrise. No soundproofing from busy road or hotel, not much sleep. Random awful smell in bathroom; wc or jacuzzi??

Loves the spa

Loved my stay! The staff was incredible! Zoharn the front desk is the most accommodating and customer care king.

Breakfast was terrible

Had a good stay here. Staff are friendly and allowed free early check in. The room was spacious, quiet, and clean. The location in Skopje is also good, the old bazaar and fortress are just behind it