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The Riverside House Hotel

3.5 star property

Photo gallery for The Riverside House Hotel

Honeymoon Suite
Indoor wedding
Executive lounge
Bar (on property)
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Room service
  • Bar

Explore the area

View map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP
  • Place, Royal Worlington & Newmarket Golf Club
    ‪3 min drive‬
  • Place, Mildenhall Stadium
    ‪12 min drive‬
  • Place, Newmarket Racecourse
    ‪17 min drive‬
  • Airport, Cambridge (CBG)
    ‪25 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.8 out of 10
Excellent
(9 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

Deluxe Double Room, Garden View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Mildenhall

With a stay at The Riverside House Hotel in Bury St Edmunds, you'll be on the riverwalk, a 5-minute walk from Mildenhall and District Museum and a 2-minute drive from Royal Worlington & Newmarket Golf Club. .This hotel is 4.1 mi (6.7 km) from Red Lodge Karting and 4.3 mi (6.9 km) from Mildenhall Stadium.

What's nearby

  • Royal Worlington & Newmarket Golf Club - 3 min drive - 2.3 km
  • Mildenhall Stadium - 12 min drive - 8.0 km
  • Newmarket Racecourse - 17 min drive - 20.1 km
  • The Apex - 21 min drive - 25.1 km
  • Ely Cathedral - 26 min drive - 26.8 km

Getting around

  • Kennett Station - 9 min drive
  • Stansted Airport (STN) - 52 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Angel's Cafe - ‬3 min drive
  • ‪The Half Moon - ‬14 min walk
  • ‪KFC - ‬4 min walk
  • ‪Judes Ferry - ‬7 min drive

About this property

The Riverside House Hotel

Georgian hotel with a 24-hour front desk and a restaurant
The Riverside House Hotel offers 15 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Stay in one of 15 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this Georgian hotel include wedding services and a banquet hall.
Grab a bite to eat at The Riverside Terrace, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
The Riverside Terrace - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: GBP 9.95 for adults and GBP 9.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Riverside Terrace

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1800
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 9.95 for adults and GBP 9.95 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms

Property is also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

Reviews

The Riverside House Hotel Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 205 out of 331 reviews
Rating 8 - Good. 88 out of 331 reviews
Rating 6 - Okay. 27 out of 331 reviews
Rating 4 - Poor. 6 out of 331 reviews
Rating 2 - Terrible. 5 out of 331 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - great customer service

Overall we had a lovely stay at Riverside House Hotel. The bar, restaurant and communal areas are well decorated and have comfy seating. We stayed in Room 12 which is a very large room with fabulous high ceilings, big bathroom with shower (and thick fluffy towels) and a garden view. Whilst lovely the room could do with a bit of attention - the aircon wasn’t great, the curtains need some rehanging, the windows pull cords were broken so had to be wedged open and the carpet and furnishings were a little tired (lots of the edgings have fallen off). It was clean (apart from the sock between the bedside table and window!!) The outside space was lovely with plenty of well spaced tables (few more parasols might be good) Special mention to Roxy who was wonderful - with good energy and great customer service. She addressed a check in issue professionally and her customer service at the bar and in the restaurant was fabulous. Thanks also to Chef for accommodating my last minute change of mind. Decent breakfast with friendly service. Enjoyed our stay and room - (just felt a few room details could do with addressing) Would stay again 😊
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel in a great location

This is our third stay in this amazing hotel and its worth every penny. The staff are amazing and so helpful, the rooms are fabulous and breakfast is the best ever. We cant wait to visit again next year.
Stayed 1 night in Aug 2025

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and garden, clean and tidy rooms and staff were really friendly z
Stayed 1 night in Aug 2025

6/10 Okay

Gillian

Disliked: Property conditions & facilities, room comfort

Very tired hotel

Check in was ok.booked in online which was a waste of time really. Room 24 allocated. Very tired.worn carpet.tatty bedside tables.tired bathroom. Bed wasnt comfortable and pillows like biscuits. The only saving grace was the air con ! TV remote faulty. Sat outside but not for long due to wasps . Outside also looks tired . Sat inside for dinner but this also needs refurbing. This used to be a nice hotel but needs money spending on it. At £138 I would expect better quality room
Stayed 1 night in Jul 2025

6/10 Okay

Danielle

Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room. Complied with request for quiet room. Wish it had a bath. Breakfast very nice. Staff helpful.
Stayed 2 nights in May 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sized family room, in fact two rooms. Friendly service, good breakfast and a lovely garden. Some minor maintenance issues such as some bulbs out in the twin beds room and shower holder loose from the wall. Overall though very lovely place to stay. Happily would stay again.
Stayed 2 nights in May 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, excellent customer service, large rooms and comfortable bed
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely Grounds, and Dinning area
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Good stay, needs updating

Really friendly staff. Lovely views from our room of the garden. Delicious breakfast. Quick and easy check in and out. The only downside is that the room could do with a little renovation. The toilet seat was half hanging off, the flush didn’t work properly and the carpet was quite worn in places.
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Stayed 2 nights in May 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant garden to sit in duringt he evening
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Staff & service

Welcoming stay at The Riverside

The staff were very friendly & helpful and the evening menu & food was good. The Honeymoon suite was was a good size room with a nice bathroom & good shower, which is rare these days. The carpet however was a little grubby. You can hear the bar music below the room until late.
Stayed 2 nights in Apr 2025

8/10 Good

Sarah

Travelled with family
Liked: Amenities
The staff made us feel very welcome and were very considerate
Stayed 1 night in Apr 2025

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was very fast the lady on reception was very nice and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

S

Stayed 1 night in Mar 2025

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely people and really helpful
Stayed 1 night in Jan 2025

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Shannon

Travelled with partner
Liked: Staff & service
Lovely hotel, breakfast was nice
Stayed 2 nights in Nov 2024

8/10 Good

Yovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiant hotel and rooms. Cooing outside window woke me up several times!
Stayed 2 nights in Nov 2024

10/10 Excellent

carolyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jeanette

Stayed 2 nights in Nov 2024

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable room, great staff, and excellent food
Stayed 1 night in Sep 2024