See all properties
Save
Aparthotel

Citadines Prai Penang

4.0 star property

Photo gallery for Citadines Prai Penang

Front of property – evening/night
Lobby
Premier Suite, 2 Bedrooms | Restaurant
Outdoor pool
Premier Suite, 2 Bedrooms

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
G 01 MENARA SENTRAL, JALAN JURU SENTRAL, Bukit Mertajam, 14000
  • Place, Drift Kart
    ‪12 min walk‬
  • Place, KOMTAR
    ‪24 min drive‬
  • Place, Gurney Drive
    ‪26 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪28 min drive‬

Room options

View all photos for Premier Studio, 1 King Bed

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, 2 Single Beds

Premium bedding, in-room safe, desk, soundproofing

Premier Studio, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Executive Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Suite, 2 Bedrooms

Premier Suite, 2 Bedrooms | Living area

Premier Suite, 2 Bedrooms

  • 82 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Studio Premier King

Premium bedding, in-room safe, desk, soundproofing

Studio Premier King

  • Sleeps 2

View all photos for 2 Bedroom Executive

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Executive

  • Sleeps 4

View all photos for 2 Bedroom Premier

Premium bedding, in-room safe, desk, soundproofing

2 Bedroom Premier

  • Sleeps 4

View all photos for Studio Premier Twin

Premium bedding, in-room safe, desk, soundproofing

Studio Premier Twin

  • Sleeps 2

Similar properties

Seasonal outdoor pool
Holiday Inn & Suites Penang Prai by IHG
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 30 reviews
The price is AU$118
includes taxes & fees
1 Apr - 2 Apr
Holiday Inn & Suites Penang Prai by IHG

About the area

Bukit Mertajam

With a stay at Citadines Prai Penang, you'll be centrally located in Bukit Mertajam, within a 10-minute drive of KPJ Penang Specialist Hospital and St. Anne's Church. .This aparthotel is 12.2 mi (19.7 km) from Queensbay Mall and 14.4 mi (23.2 km) from KOMTAR.
View more Aparthotels in Bukit MertajamOpens in a new window

What's nearby

  • Drift Kart - 12 min walk - 1.1 km
  • Queensbay Mall - 18 min drive - 20.5 km
  • KOMTAR - 24 min drive - 25.1 km
  • Gurney Drive - 26 min drive - 27.0 km
  • Gurney Plaza - 27 min drive - 27.8 km

Getting around

  • Penang Sentral - 16 min drive
  • Penang Intl. Airport (PEN) - 37 min drive

Restaurants

  • ‪Petron - ‬1 min walk
  • ‪Rutin - ‬6 min walk
  • ‪Empat Sekawan (Sentral Jaya) - ‬8 min walk
  • ‪Heng Ong Huat Food Court - ‬4 min walk
  • ‪噢噢白咖啡 O O White Coffee - ‬7 min walk

About this property

Citadines Prai Penang

Citadines Prai Penang offers 168 air-conditioned accommodations with safes and slippers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on weekdays only.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 168 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided on weekdays only.
Take advantage of recreation opportunities including an outdoor pool and a fitness center.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)

Food and drink

  • Water dispenser

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: MYR 29.68 for adults and MYR 26.50 for children

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: MYR 120 per night

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Outdoor areas

  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Up to 10 kg per pet
  • Fee: MYR 500 per accommodation per night
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Safe at front desk

Location highlights

  • In the city centre

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 168 units
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete vaccination at least 30 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 29.68 for adults and MYR 26.50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards

Property is also known as

SKY Residence Prai
Citadines Prai Penang Aparthotel
Citadines Prai Penang Bukit Mertajam
Citadines Prai Penang Aparthotel Bukit Mertajam
SKY Residence Prai Managed by The Ascott Limited

Citadines Prai Penang Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 97 reviews
Rating 8 - Good. 28 out of 97 reviews
Rating 6 - Okay. 8 out of 97 reviews
Rating 4 - Poor. 2 out of 97 reviews
Rating 2 - Terrible. 1 out of 97 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Deborah

Stayed 6 nights in Dec 2025

8/10 Good

Chee Mei, KUALA LUMPUR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
During breakfast time staffs are slow. Foods are empty and not refilling quickly
Stayed 1 night in Jun 2025

10/10 Excellent

Nurul Ain 'Aqilah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The best place to stay in penang. The room is spacious and the bed is comfy. Highly recommend for business travellers.
Living room
Kitchen
Bedroom
Bathroom
Stayed 1 night in Aug 2025

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, room comfort
Stayed 8 nights in Jul 2025

6/10 Okay

Bharat

Liked: Cleanliness
Short stay, spacious room but no dining facilities. In addition there was smoke smell in the room. More like an apartment hotel . Nice gym.
Stayed 1 night in Jul 2025

6/10 Okay

Kazuhiro

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
10/10 for me everything’s is in there close for everything we need , the staff and the amenities of the property are awesome very recommended .
The roof top swimming pool amazing views .
Stayed 3 nights in Jun 2025

10/10 Excellent

Boon Ming, Mississauga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amardeep

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location and worth the price
Stayed 2 nights in Apr 2025

10/10 Excellent

Hui Min

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 24 nights in Jan 2025

10/10 Excellent

Hoik

Liked: Cleanliness, property conditions & facilities
Kind staff,clean room
Stayed 2 nights in Jan 2025

6/10 Okay

Wee Kang

Business traveller
Liked: Staff & service
I think need to improve the level 5 parking area. The parking bay drawing look like not so nice & small. And, at the parking area don’t see any security guard, look like no so save. For the hotel room, room inside is ok but the outside room need to tidy. The rest so far is ok. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Tian San

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is clean and comfortable 👌
Stayed 1 night in Sep 2024

8/10 Good

KOK SHEN

Travelled with family
Liked: Staff & service
Swimming pool condition need better maintain, wiring of inner pool light loosen, pool cleanliness, walk ways to the room full of spider webs.
Stayed 3 nights in Sep 2024

10/10 Excellent

HP

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Good hotel to choose

very friend front desk, free flow coffee
Stayed 2 nights in Aug 2024

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast option is limited
Stayed 3 nights in May 2024

10/10 Excellent

Mung Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KOK SHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

KOK SHEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location are convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

NURUL NADIA BINTI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fairly clean. Daily room service. Excellent staff. Spacious parking space. Cons: breakfast items not worth it. Can hear the nightclub sound from 12th floor.
Stayed 3 nights in Feb 2024

10/10 Excellent

DENNIS

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

gurmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and fantastic room.
Stayed 2 nights in Nov 2023

4/10 Poor

Jimmy

Business traveller, Travelled with partner
Liked: Staff & service
The mattress was too soft, the pillow as well. The room has a weird smell, not to my liking but overall condition is still ok. Price wise, considering the location and room condition, slightly over though.
Stayed 2 nights in Sep 2023