One elevator was broken down so one had to wait for up to 10 during busy times. Rooms lacked amenities such as sufficient towels, chairs, tissues, extra pillows. The shower was very slippery, which would have been helped with a shower mat. The location was ver central, which was nice, but rooms facing the front were noisy. There was no food available, aside from breakfast. Breakfast was good, but very crowded. Staff had trouble keeping up with the supply of plates, cutlery and some food items.