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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Hallway
Family Quadruple Room
Family Quadruple Room
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
Hoefijzerlaan 37, Bruges, B-8000
  • Bruges Christmas Market
    ‪9 min walk‬
  • Bruges Market Square
    ‪9 min walk‬
  • Bruges Belfry
    ‪10 min walk‬
  • Ostende (OST-Ostend-Bruges Intl.)
    ‪27 min drive‬

Room options

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room

Basic Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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The price is AU$203
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About the area

Bruges

A stay at Grand Hotel Normandy by CW Hotel Collection places you in the heart of Bruges, within a 15-minute walk of Bruges Christmas Market and Bruges Market Square. .This hotel is 10.9 mi (17.6 km) from Zeebrugge Harbour and 12.9 mi (20.8 km) from Knokke-Heist Beach.

What's nearby

  • Bruges Christmas Market - 9 min walk - 0.8 km
  • Bruges Market Square - 9 min walk - 0.8 km
  • Bruges Belfry - 10 min walk - 0.9 km
  • Burg - 11 min walk - 1.0 km
  • Basilica of the Holy Blood - 12 min walk - 1.0 km

Getting around

  • Bruges Station - 16 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 36 min drive

Restaurants

  • ‪Leffe 't Zand - ‬4 min walk
  • ‪'t Santpoortje - ‬4 min walk
  • ‪Villa Gerard - ‬4 min walk
  • ‪Bras Café - ‬4 min walk
  • ‪Bar'Ziel - ‬3 min walk

About this property

Grand Hotel Normandy by CW Hotel Collection

Hotel with an indoor pool, near Bruges Christmas Market
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 64 individually decorated guestrooms, featuring minibars and espresso makers. 43-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Languages

Dutch, English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10.00 for children
  • Uncovered self parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 578 reviews
Rating 8 - Good. 144 out of 578 reviews
Rating 6 - Okay. 30 out of 578 reviews
Rating 4 - Poor. 15 out of 578 reviews
Rating 2 - Terrible. 9 out of 578 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique building layout, nice area around the pool
Stayed 1 night in Mar 2025

10/10 Excellent

Rhiannon

Stayed 1 night in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice hotel… room could do with some mire storage for clothes. However the staff were excellent and the breakfast was great
Stayed 2 nights in Feb 2025

10/10 Excellent

Noel

Travelled with group
Stayed 2 nights in Feb 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and facilities can't be faulted. It was excellent and made my stay enjoyable. Besides the excellent service, it is affordable and well situated, being 10 minutes or so walk from most of the important sights and restaurants. The rail station is also a 15-20min walk away, while a bus stop/interchange is 5 minutes walk away. One downside noted was the strong smell of old sewerage pipes in a section of the corridor immediately after the reception desk. I appreciate that this often can be a problem in old buildings, but until this is fixed, I would recommend the hotel place some candles in the area, which should burn-off/mask the smell. Would I recommend the hotel, yes!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and clean. Staff were very friendly and helpful. Family room was perfect enough space for everyone. Pool was decent and food for breakfast was very good. Just outside Bruges centre but only 10 minute walk.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rhidian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Would absolutely return someday. Staff was very friendly and helpful, swimming pool and breakfast were amazing!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hayley

Stayed 2 nights in Dec 2024

10/10 Excellent

Marlon

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Very good highly recommended
Stayed 2 nights in Jan 2025

10/10 Excellent

Harmeet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, comfortable room - bathroom was very tiny though. Esa at check-in was extremely helpful, polite and friendly. So were all the other staff. Very good breakfast (loved the white cloth and matching cutlery). Location is very good - right next to the main square and yet away from all the rush. Overall, very good but also a bit pricey.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cant wait to go back

Amazing stay and we loved it here. Beds are comfy but may bring our own pillows next time. Staff are all very welcoming and polite. We shall return..
Stayed 2 nights in Dec 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in a great location

The hotel was beautiful situated in a great location in walking distance from Bruges market. On arrival the staff were extremely friendly and this continued throughout our stay. The room was small but ideal for a 2 night stay in the city. The room and bathroom was clean and we were provided with coffee facilities and toiletries. The hotel was in a great location abouts 15 minutes from both the markets and station. The hotel bar was very cosy and reasonably priced. I would highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

Sohvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel <3

Beautiful hotel in great location! Absolutely love the style of this hotel. The only downside was that the big breakfast was very animal product based. Please consider more environmental and animal friendly options. Thank you for having us!
Stayed 2 nights in Dec 2024

8/10 Good

Lucy

Travelled with partner
Liked: Staff & service, amenities
Just arrived home from a weekend away in Bruges. This hotel was in a great location being only a short walk away from the Center of Bruges, perfect for those wishing to visit the Christmas markets at this time of the year. Although the hotel car park was full there was a large safe and secure car park only 100 meters away for a reasonable price. The staff were friendly and the lobby was warm and welcoming although the public toilets smelt awful. The hotel overall had quite a dated decor but I think this added to the charm or staying in Bruges. The breakfast was great with lots of choices to suit anyone’s taste, and I particularly liked the decor in there too. The rooms were clean and beds were comfy, however the pillows were rather lumpy. The pool was a great addition for those who like a dip, however could have been cleaner. Overall we had a great weekend but could do without the smell of toilets down the corridors and in the elevators.
Stayed 2 nights in Dec 2024

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

P

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bathroom hadn't been cleaned properly on arrival. The window did not close or lock. It was reported to reception and we were told "Thanks, we will do a deep clean of your room today", and the room never got cleaned. The hotel smelt horrible in our corridor, and the overpowering smell of chemicals from the pool was disgusting. The welcoming staff were lovely, and the breakfast staff very attentive and helpful, but sadly the quality of the hotel lets them down. A very noisey hotel also, where you could hear people above and outside the rooms, the lift at night, and the washing machines going all night from the laundry.
Stayed 3 nights in Dec 2024

8/10 Good

Shiphrah, London

Liked: Staff & service, property conditions & facilities
The staff are amazing
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Very comfortable stay in a quality hotel next to the historic center
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

4/10 Poor

Linsey

Stayed 2 nights in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024