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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

Photo gallery for Grand Hotel Normandy by CW Hotel Collection

Daily buffet breakfast (EUR 20 per person)
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Front of property
Basic Room
Family Quadruple Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View map
Hoefijzerlaan 37, Bruges, B-8000
  • Place, Bruges Market Square
    ‪9 min walk‬
  • Place, Bruges Christmas Market
    ‪9 min walk‬
  • Place, Bruges Belfry
    ‪10 min walk‬
  • Airport, Ostende (OST-Ostend-Bruges Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

9.4 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

9.8 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

Romantic Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room

Basic Room

8.8 out of 10
Excellent
(17 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

7.4 out of 10
Good
(13 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

Classic Double Room, 1 Queen Bed

9.4 out of 10
Exceptional
(17 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Bruges

A stay at Grand Hotel Normandy by CW Hotel Collection places you in the heart of Bruges, within a 15-minute walk of Bruges Christmas Market and Bruges Market Square. .This hotel is 10.9 mi (17.6 km) from Zeebrugge Harbour and 0.7 mi (1.1 km) from Cactus Club.

What's nearby

  • 't Zand Square - 5 min walk - 0.4 km
  • Bruges Market Square - 9 min walk - 0.8 km
  • Bruges Christmas Market - 9 min walk - 0.8 km
  • Bruges Belfry - 10 min walk - 0.9 km
  • Burg - 11 min walk - 1.0 km

Getting around

  • Bruges Station - 16 min walk
  • Ostende (OST-Ostend-Bruges Intl.) - 36 min drive

Restaurants

  • ‪Bar'Ziel - ‬3 min walk
  • ‪Bras Café - ‬4 min walk
  • ‪'t Santpoortje - ‬4 min walk
  • ‪Kaffee Kamiel - ‬6 min walk
  • ‪Villa Gerard - ‬4 min walk

About this property

Grand Hotel Normandy by CW Hotel Collection

Hotel with an indoor pool, near Bruges Christmas Market
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 64 individually decorated guestrooms, featuring minibars and espresso makers. 43-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.98 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10.00 for children
  • Uncovered self parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 435 out of 648 reviews
Rating 8 - Good. 153 out of 648 reviews
Rating 6 - Okay. 35 out of 648 reviews
Rating 4 - Poor. 16 out of 648 reviews
Rating 2 - Terrible. 9 out of 648 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Steph

Stayed 3 nights in Nov 2025

6/10 Okay

Mathieu

Stayed 1 night in Nov 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault the staff every single one of them was very polite and helpful. The swimming pool was a good temperature and the games in reception were a nice touch.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Pleasant and helpful staff. Incredible exercise room
A swan in the canal at Bruges.
Stayed 2 nights in Oct 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with great facilities, swimming pool and gym were great. Lovely room and great breakfast and loads of choice, would like to come back,
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so freindly and helpful!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice welcoming hotel close to the centre but nice and quiet
Stayed 4 nights in Sep 2025

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel only a few minutes walk from the city centre. The hotel parking was full, but the underground parking for the city centre was close, safe and cheap. The staff was very helpful and were able to recommend and reserve a nice place for us for dinner. The breakfast buffet had a huge selection, and good quality food for the price.
Stayed 1 night in Aug 2025

10/10 Excellent

Nigel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay. Very pleasant staff etc
Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Amazing stay here at this fantastic hotel. The staff are so helpful and friendly and the hotel is beautifully decorated. Lovely swimming pool and great facilities. We will definitely be returning here if we visit Bruge again
Stayed 1 night in Aug 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room and hotel with excellent facilities.
Stayed 1 night in Aug 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Hotel

Very good location, 10 minutes walk from the main square. Huge 24/7 car park close by. Rooms are spacious with comfortable beds, and a nice pool too. Only negative is the price of breakfast where it is cheaper to eat out, in an expensive city. Would recommend.
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel! We loved it! Excellent friendly and knowledgeable staff who were ever-present but not intrusive. Really made us feel welcome. Breakfast was excellent, plenty of choice and very high quality. Lovely pool. Great bar. Hotel was spotlessly clean but retained character. Our family room was gorgeous!! We will definitely be back as soon as we can!!
Stayed 1 night in Jul 2025

10/10 Excellent

Mr Y PATEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly

Nice hotel with good facilities and friendly staff.
Stayed 3 nights in Jun 2025

8/10 Good

Mike

Liked: Cleanliness, amenities
The hotel is decent and as expected. The pool was better than I expected. They put us in a very cold room and it was situated near the parking lot so I would have liked a better location of the room. Room was smaller than expected. Not sure if other rooms are bigger but I felt short changed on the actual room. The location of the hotel is outside of the main tourist area but that’s not a negative. Bruges is very small and walkable. Staff was courteous and professional.
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Travelled with partner, Travelled with group
Liked: Staff & service
Hotel needed some tlc, slightly tired and shabby looking
Stayed 3 nights in Jul 2025

10/10 Excellent

Arghya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent experience, would have loved to have restaurant faculty at the hotel !
Stayed 5 nights in Jul 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the swimming pool.
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne, BLOOMFIELD HILLS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Had a relaxing one night stay in a triple room. Staff welcoming, comfortable room and beds, pool. Delicious breakfast. We parked in the underground car park close by
Stayed 1 night in Jun 2025

6/10 Okay

Tivadar

Business traveller, Travelled with partner
Liked: Cleanliness
Grand Hotel Normandy is located on a large street in Brugge, fairly close to the Brugge Convention Center (BMCC). It is an old hotel with dated rooms and facilities. The room smells old as soon as you enter. Ours had a pillar in the middle of the room and an old squeaky cupboard that barely held together. The small safety cabinet located inside it could not accommodate a laptop and was not fastened in place. The room was clean with a very large bed and an excellent mattress. I prefer a hard mattress while my wife a softer one; this mattress somehow worked for both of us! The room came with a modern spacious bathroom. Oddly, the small sink was placed right under a large shelf; you either hit your head or you did not use the sink. Room service was spotty. The reception staff was absolutely amazing, all smiles and very helpful. The breakfast was very good, with a wide selection of items that should satisfy any taste and need. The pool was very nice and clean. Overall, this hotel was not worth the money.
Stayed 3 nights in Jun 2025

8/10 Good

Tara

Stayed 1 night in Jun 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was one of the best I've stayed at! It was a 5-10 minute walk from all of the restaurants and attractions. The staff were really friendly and helpful. The room was on the small side but it had all of the amenties we needed. I would definitely recommend the Grand Normandy Hotel.
Stayed 3 nights in Jun 2025

6/10 Okay

lucia

Liked: Cleanliness, property conditions & facilities
We visited early March, and although the room was spacious and clean, it was very cold. We realized that the heating cannot be adjusted from the room. After going to reception, they confirmed that they will turn the heating on. Even after that, our family of 4 were freezing all night. We noticed the heating was on, but after a while after it was turned off. For the price we paid, it was unpleasant to sleep in a freezing room. The breakfast was good.
Stayed 1 night in Mar 2025