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SureStay Hotel by Best Western Brownsville

2.5 star property

Photo gallery for SureStay Hotel by Best Western Brownsville

Lobby
Restaurant
Room amenity
Lobby
Individually furnished, desk, laptop workspace, blackout curtains

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

View map
825 N Expressway, Brownsville, TX, 78520
  • Place, Gladys Porter Zoo
    ‪2 min drive‬
  • Place, Sunrise Mall
    ‪2 min drive‬
  • Place, Valley Baptist Medical Center
    ‪4 min drive‬
  • Airport, Brownsville, TX (BRO-Brownsville-South Padre Island Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Brownsville

When you stay at SureStay Hotel by Best Western Brownsville in Brownsville, you'll be in the historical district, within a 5-minute drive of Camille Lightner Playhouse and Gladys Porter Zoo. .This hotel is 1.4 mi (2.3 km) from Resaca de la Palma Battlefield and 2 mi (3.2 km) from Dean Porter Park.

What's nearby

  • Gladys Porter Zoo - 2 min drive - 3.0 km
  • Sunrise Mall - 2 min drive - 3.4 km
  • Historic Brownsville Museum - 3 min drive - 3.8 km
  • University of Texas at Brownsville - 4 min drive - 4.6 km
  • Valley Baptist Medical Center - 4 min drive - 3.8 km

Getting around

  • Brownsville-South Padre Island Intl. Airport (BRO) - 16 min drive

Restaurants

  • ‪Bigo's Bar & Grill - ‬2 min drive
  • ‪Dairy Queen - ‬17 min walk
  • ‪Taqueria Ultimo Taco - ‬9 min walk
  • ‪Jack in the Box - ‬8 min walk
  • ‪Captain Bob's Seafood - ‬17 min walk

About this property

SureStay Hotel by Best Western Brownsville

Hotel in Brownsville with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Brownsville offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Brownsville hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 52 individually furnished guestrooms, featuring refrigerators and microwaves. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Americas Best Value Inn Brownsville
Americas Best Value Inn Hotel Brownsville
Americas Best Value Inn-Brownsville/South Padre Island Hotel
Americas Best Value Inn-Brownsville/South Padre Island
SureStay Brownsville
SureStay Hotel Best Western Brownsville
SureStay Best Western Brownsville
SureStay Hotel Brownsville by Best Western
Surestay By Best Brownsville
SureStay Hotel by Best Western Brownsville Hotel
SureStay Hotel by Best Western Brownsville Brownsville
SureStay Hotel by Best Western Brownsville Hotel Brownsville

SureStay Hotel by Best Western Brownsville Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 216 out of 528 reviews
Rating 8 - Good. 127 out of 528 reviews
Rating 6 - Okay. 80 out of 528 reviews
Rating 4 - Poor. 48 out of 528 reviews
Rating 2 - Terrible. 57 out of 528 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juanita

Stayed 1 night in Jun 2025

10/10 Excellent

Juana

Stayed 1 night in Jun 2025

4/10 Poor

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Amenities
My tv did not work in the room, front desk attempted to help, she stated would call Direct TV. She never came back to tell me a status, didn’t apologize, I was not offered another room or some type of compensation. If it is part of what I’m paying for I should have it. My family and I were not able to just relax and enjoy our stay. In the morning when she asked how everything was I told her terrible my tv didn’t work and the only response I got was as that I was the only one. I will never be staying here or recommending this hotel to anyone.
Stayed 1 night in Jun 2025

10/10 Excellent

El

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Rachell

The breakfast was continental. There was a fridge & microwave in the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nice room and very friendly staff
Stayed 2 nights in Jun 2025

4/10 Poor

Jeffrey, Pearland

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First let me say that the management did help us out with a refund for our 2nd night and were helpful with regards to making that happen. But the 1st floor room we were given was very humid and moist. This was in June in Brownsville so a very humid month. The in-wall AC unit was coming out of the wall and you could see the outside along what was supposed to sealed. So therefore, the humidity and outside air was coming into the room from those openings. So we had cold moist air all night and thus the reason we wanted out of our 2nd night stay. Also the property has several doors leading into the 1st floor hallway from the parking lot so all night you are hearing the doors open and close. The floor in the room was not carpeted so there was an echo and it kept the moist air in the room. The room had NO lamps. Only overhead lighting so you felt like you were being interrogated with bright white lights. The breakfast was not very good either. And the coffee machine was hard to get to work. In addition you could never get ahold of the hotel's main line. It always went straight to voicemail stating that the line has not been set up to receive voicemail.
Stayed 2 nights in May 2025

2/10 Terrible

ana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Tv , not air condition works
Stayed 1 night in May 2025

2/10 Terrible

Gilberto

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Ac down

Ac did not work in roomhad to switch people from one of the rooms to two rooms.
Stayed 1 night in May 2025

8/10 Good

Nelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

jesus

Stayed 1 night in Apr 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Leticia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good , everything was very close
Stayed 2 nights in May 2025

4/10 Poor

Brent

Disliked: Cleanliness, property conditions & facilities
No hot water in the shower.
Stayed 1 night in Apr 2025

10/10 Excellent

Enrique

Liked: Amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2025

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean the really comfortable and the receptionist was very nice
Stayed 1 night in Apr 2025

8/10 Good

emiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Marco A

Stayed 7 nights in Apr 2025

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2025

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Good val
Stayed 2 nights in Apr 2025

2/10 Terrible

Alberto

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025