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Hard Rock Hotel & Casino Bristol

2.5 star property

Photo gallery for Hard Rock Hotel & Casino Bristol

3 bars/lounges
Indoor/outdoor pool
Indoor/outdoor pool
1 bedroom, premium bedding, in-room safe, desk
Superior Suite, 1 King Bed, Corner

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Spa
  • Parking available
  • Pet-friendly

Explore the area

View map
500 Gate City Highway, Bristol, VA, 24201
  • Bristol Mall
    ‪3 min walk‬
  • Hard Rock Hotel & Casino Bristol
    ‪5 min walk‬
  • Bristol Regional Medical Center
    ‪4 min drive‬
  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Roll-in Shower

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(24 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Roll-in Shower

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Courtyard by Marriott Bristol

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
The price is AU$201
includes taxes & fees
17 Aug - 18 Aug
Courtyard by Marriott Bristol

About the area

Bristol

With a stay at Hard Rock Hotel & Casino Bristol in Bristol, you'll be a 4-minute walk from Bristol Mall and 6 minutes by foot from Hard Rock Hotel & Casino Bristol. .This casino hotel is 9.1 mi (14.6 km) from Bristol Motor Speedway and 0.5 mi (0.8 km) from State Line Centre.

What's nearby

  • Bristol Mall - 3 min walk - 0.3 km
  • Hard Rock Hotel & Casino Bristol - 5 min walk - 0.4 km
  • Bristol Regional Medical Center - 4 min drive - 4.4 km
  • The Pinnacle - 4 min drive - 5.1 km
  • Bristol Motor Speedway - 19 min drive - 18.1 km

Getting around

  • Abingdon, VA (VJI-Virginia Highlands) - 18 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Sonic Drive-In - ‬17 min walk
  • ‪KFC - ‬18 min walk
  • Constant Grind
  • ‪Happy Star Chinese Restaurant - ‬4 min drive

About this property

Hard Rock Hotel & Casino Bristol

Hotel in Bristol with 5 restaurants and a full-service spa
Hard Rock Hotel & Casino Bristol offers 303 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 65-inch flat-screen televisions come with premium digital channels and pay movies.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Stay in one of 303 guestrooms featuring flat-screen televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer a fitness center or a sportsbook. Additional amenities at this hotel include concierge services, a television in a common area, and a vending machine.
Grab a bite at Marketplace, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at one of the 3 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Marketplace - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Council Oak (21+) - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Hard Rock Cafe (21+) - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar (21+) - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak (21+)
  • Hard Rock Cafe (21+)
  • Marketplace
  • YOUYU Noodle Bar (21+)

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Sportsbook
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Lift (173 centimetre wide door)
  • Roll-in shower (76 centimetre wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 15 to 20 for children
  • Uncovered valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Bristol Bristol

Hard Rock Hotel & Casino Bristol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 154 out of 207 reviews
Rating 8 - Good. 29 out of 207 reviews
Rating 6 - Okay. 13 out of 207 reviews
Rating 4 - Poor. 8 out of 207 reviews
Rating 2 - Terrible. 3 out of 207 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The experience was nice. But it was far overshadowed by the nickel and diming throughout. The 400 dollar room covers nothing else and be sure they will charge you for the oxygen you used. But the show was good, everyone working there was amazing, and it’s beautiful and very secure.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Apr 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

aprille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an undisclosed resort fee when I booked and I was required to use a valet to bring my bags up to the room, so a tip was needed, then a 6oz glass of house wine and a glass of soda was $20 even though we were gambling max amount each round. Felt nickel and dimed. Gambled at the bar where they offered food items. Bar surface was full of crumbs and sticky. Otherwise one of the nicest rooms we've ever stayed at. Staff were all friendly, helpful and professional. Gambling was fun with a nice assortment of machines. But didn't gamble as much as I felt stingy after added fees.
Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, beautiful. Food was delicious, service phenomenal. I will go back often, at this price.
Stayed 2 nights in May 2025

10/10 Excellent

DONNA, Hazel Green

Liked: Cleanliness, staff & service, property conditions & facilities
Room was excellent. Had fun in the casino. Ate at the food court, Fish and Chicken. Unfortunately the food was not the best. It had clearly been sitting there a while. I attribute it to us being there on a week night when there was not much activity. Other than that everything else was great.
Stayed 1 night in May 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort with great pool

Wonderful pool, lots of restaurants and great spa.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Mixed Review

Clean awesome decor! Beds were not comfortable especially for a back sufferer. Room thermostat terrible could not switch it to heat! Very uncomfortable made for a long night!
Stayed 1 night in May 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Vegas night in Bristol, Virginia…all the glitz and opulence, clean, pampered! Definitely returning!
Stayed 1 night in Apr 2025

10/10 Excellent

Arnaldo

Stayed 1 night in May 2025

8/10 Good

William

Stayed 2 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and gym were definitely the highlight of the hotel for someone not interested in gambling. Definitely recommend staying here.
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities
Rooms were very comfortable, bed especially. Great cafe for simple eating and appetites and more upscale for sophisticated palates. Casino was pretty loose making gaming fun providing one can quit once ahead. Biggest negative is the SMOKING. PLEASE - provide an outside area for smokers, it's unhealthy on so many levels. ashes, burn marks, etc just make more work for the cleaning crew. for those wearing masks; it does nothing to help filter out the carcinogens exhaled including germs or viruses expelled into the air from those constantly coughing from their own smoke. help the environment; ban smoking in casinos.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were decently priced, big screen TV, great service, very clean
Stayed 1 night in Apr 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Will be back very soon
Stayed 1 night in Apr 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were celebrating our wedding anniversary and mentioned it at check in. We dropped off our bags headed out and there was a card under the door to wish us a happy anniversary signed by the staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms, the casino, the food, the staff..everything here is top notch! It’s our go to everytime we stop in Bristol!
Stayed 1 night in Apr 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Smokey casino.

Hotel was great. However, the Casino was very smoke filled and very few dining options compared to other casinos.
Stayed 2 nights in Apr 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff, clean and comfortable but the smoke from the casino was too much. When entering hotel, at check in and when trying to gamble the smoke from the Casino was overpowering.
Stayed 1 night in Mar 2025

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Too hot in room refrigerator too warm don’t like the expresso
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of good music in the hotel. The spa made a error on our request for our same two spa technicians. I was not happy at how they went about trying to correct the mistake.
Stayed 1 night in Apr 2025

10/10 Excellent

Altagracia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have visited in recent years, the complete staff is super friendly, I have no complaints about anything, except the casino that the best area everyone smokes and it was unbearable, but there is a non-smoking play area, but it was always closed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is brand new, clean and comfortable. Staff was very nice. Great casino and bar. Would definitely go back when we are in the area again.
Stayed 2 nights in Mar 2025